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Spectrum Mobile Account

Spectrum Mobile gives you mobile service on the nation's largest, most reliable 4G LTE network, as well as a nationwide network of WiFi hotspots. This app is for customers with Spectrum Mobile service. You can sign in to the app with the same username you use with other Spectrum services.

Save money by selecting the wireless data plan that’s right for you and switch it if your needs change. With Spectrum Mobile, you can choose from the latest Android devices and enjoy flexibility and savings for every line on your account.

With the Spectrum Mobile Account app, you can:

Track your wireless data usage
• See how much data you’ve used and your recent activity.
• Set up notifications for your By the Gig lines to manage your data use.

Review your wireless bills
• Make payments and manage Auto Pay.
• See current activity and past statements.

Get help when you need it
• Get support for your device if something goes wrong.
• Find answers to common questions.

Sours: https://play.google.com/

Screenshots

Description

Download the My Spectrum App to manage your Spectrum account and services: personalize your WiFi network, pay your bill, troubleshoot your equipment, view package details and channel lineups, and more. Wherever and whenever you want.

Personalize Your Network
• Personalize your WiFi network name and password.
• Manage the settings for everyone on your account.
• Install a WiFi profile to use more than half a million Spectrum WiFi access points nationwide.

Pay Your Bill
• Check your amount due and make one-time payments.
• View and download billing statements.
• Enroll in Auto Pay – save time and never miss a payment.
• Enroll in paperless billing – get less clutter and less mail.
• Find your nearest Spectrum Store.

Troubleshoot Your Service
• Call or chat with us directly in the app.
• Troubleshoot your equipment and fix service-related issues.
• View package details and channel lineups.
• Get answers to the most frequently asked support questions.

We Want Your Feedback
• Share feedback about your app experience – we read and review all feedback.
• If you have suggestions to make the app better, please share them – chances are we're already working on it.
• We're always working to improve your experience, so keep the app updated to enjoy all of the newest features.

Version 9.20

• Thanks to your feedback, we're always making improvements and fixing bugs to bring you a better My Spectrum App experience.
• Feedback tells us what's working and where we can improve. Share yours in the Support section

Ratings and Reviews

4.7 out of 5

1.3M Ratings

Completely Cool

Me being completely on my own and at my age I am completely honest about the service that I have received with the things that I do like and everything else. I will like to say that the address to the site when I was trying to make sure that I had returned the other gear tech that I needed to turn in to receive a discount and recycle the things properly so I don’t have any issues with my personal life or anything that I wouldn’t want anybody else to have access to due to my own issues with my own family and everything else. But I am completely satisfied with the customer service that I have received from the technicians and everything else thanks again for the service that I am definitely looking to keep for the duration of my experience with getting into college and completing my therapy and everything else. -Malquan D. Waithe/Collins aka Quanny

So far, I don’t like it!

About 2 months ago, as I was going to check my bill status on MyTWC app, I was alerted to the new MySPECTRUM app. So I downloaded it and took a look and saw that everything looked okay, but there was something lacking; a way to check and edit my voicemail. So I continued to use the MyTWC app for that purpose. As a matter of fact, I used the MyTWC app about 3 days ago. Now today, I’m told that I have messages on my phone, so I go to check them from my app to clear it out because I know it’s mostly spam calls that are too stupid to recognize a voicemail system. But lo and behold the MyTWC app won’t login, it just keeps referring me to the MySPECTRUM app which still doesn’t allow me to access my voicemail. Other than checking my voicemail, bill amount or equipment status when I see a issue, the app is worthless to me. You can’t schedule or change the scheduled time of a repair, and I can’t check my voicemail without dialing into the system and punching in a bunch of numbers. The older MyTWC app was so much better! Either fix the new app so that it’s comparable, or allow people to continue using the older app. I kinda wanted to give it a 1 star because of what it can’t do, but decided to give it two stars because of what it can. Still got a long way to go to make up the difference.

We apologize for any poor experience. The app was recently updated and the voicemail feature is now available. Please ensure you have the most recent version installed. If you need direct support, you can reach us at 1-855-70-SPECTRUM (855-707-7328) or on Twitter and Facebook. https://twitter.com/ask_spectrum https://www.facebook.com/Spectrum/. ^JM

Negative 5 Star Rating 👎

WARNING: Don’t use this app, it’s a DISASTER! I had trouble with the website so I logged into the app to pay my bill. I attempted to make a $40 payment with my debit card. I selected the option “pay other amount” and fully excepted to have the options to choose the amount of the payment, the payment date, and the payment method (as I do with ALL of my other apps). Unfortunately, after I selected the "choose other amount option" an ad popped up asking if I liked the app. Annoyed by the interruption, I clicked no. Then I received a receipt for a payment of $103 to a credit card I stopped using months ago!!
I searched the app for an option to edit or cancel the payment but found none. I searched for an option to change my payment method and to delete the credit card but found none.
I called Spectrum and 1.5 hours later after speaking to 4 different representatives, I was told that there is nothing that Spectrum can do. I was advised to call my bank to stop the payment (in my own time, dime, and energy). Furthermore, representatives were rude and didn't seem to care about my concerns at all.
Because of that experience and the slow and intermittent WiFi, I will probably cancel my account!! 🙃
My rating is negative 5 stars! 👎

I apologize for any poor experience. If the issue is not resolved, you can reach us at 1-855-70-SPECTRUM (855-707-7328) or on Twitter and Facebook. https://twitter.com/ask_spectrum https://www.facebook.com/Spectrum/. ^JM

The developer, Charter Communications, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Location
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
Charter Communications Operating, LLC

Size
234 MB

Category
Utilities

Compatibility
iPhone
Requires iOS 12.0 or later.
iPad
Requires iPadOS 12.0 or later.
iPod touch
Requires iOS 12.0 or later.

Languages

Age Rating
4+

Copyright
© 2021 Charter Communications.  All rights reserved

Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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Sours: https://apps.apple.com/us/app/my-spectrum/id942608209
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My Spectrum

Download the My Spectrum App to manage your Spectrum account and services: personalize your WiFi network, pay your bill, troubleshoot your equipment, view package details and channel lineups, and more. Wherever and whenever you want.

Personalize Your Network
• Personalize your WiFi network name and password.
• Manage the settings for everyone on your account.
• Install a WiFi profile to use more than half a million Spectrum WiFi access points nationwide.

Pay Your Bill
• Check your amount due and make one-time payments.
• View and download billing statements.
• Enroll in Auto Pay – save time and never miss a payment.
• Enroll in paperless billing – get less clutter and less mail.
• Find your nearest Spectrum Store.

Troubleshoot Your Service
• Call or chat with us directly in the app.
• Troubleshoot your equipment and fix service-related issues.
• View package details and channel lineups.
• Get answers to the most frequently asked support questions.

We Want Your Feedback
• Share feedback about your app experience – we read and review all feedback.
• If you have suggestions to make the app better, please share them – chances are we're already working on it.
• We're always working to improve your experience, so keep the app updated to enjoy all of the newest features.

Sours: https://play.google.com/
Time Warner Cable TV iPad App Overview

Michigan Home Internet Options* for the Economically Disadvantaged

Spectrum Internet Assist from Charter/Spectrum provides low-cost internet  for $14.99 per month, plus taxes and fees.

Eligibility requirements:

  • Have at least one student who participates in the National School Lunch Program
  • Without outstanding debt for Charter/Spectrum service within the last year
  • Cannot have had a Charter/Time Warner Cable/Bright House Network broadband subscription within 60 days of signing up

Comcast Internet Essentials Program provides affordable Internet for $9.95 a month plus tax, with no term contract, no credit check, no installation fee, with In-home Wifi.

Eligibility requirements:

  • Have at least one child who qualifies for the National School Lunch Program
  • Do not have outstanding debt to Comcast that is less than a year old.  Families with outstanding debt more than a year old may still be eligible.
  • Live in an area where Comcast Internet Service is available but have not subscribed to it within the last 90 days.  Access an availability map from Comcast here.

CenturyLink® Internet Basics provides affordable Internet for $9.95 a month plus taxes and fees, with a 12-month contract at speeds up to 1.5Mbps.

Eligibility requirements:

  • Either meet the income-based eligibility requirements:  household income at or below 135 percent of federal poverty guidelines OR if you, or someone in your household participates in one of the following federal or state assistance programs:  National School Lunch Program’s Free Lunch Program, Federal Public Housing Assistance (FPHA) or Section 8; Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps; Low Income Home Energy Assistance Program (LIHEAP), Supplemental Security Income (SSI), Medicaid, or Temporary Assistance for Needy Families (TANF); Bureau of Indian Affairs General Assistance; Tribal TANF
  • Do not have outstanding debt to CenturyLink
  • Live in an area where CenturyLink Internet Service is available but have not subscribed within the last 90 days.  Access an available map from Centurylink here.

Access from AT&Tprovides low-cost internet to qualifying households in Michigan for $5-$10 a month depending on options in your area.

Eligibility requirements:

  • At least one household member who participates in the Supplemental Nutrition Assistance Program (SNAP)
  • Without outstanding debt for AT&T Internet service within the last six months or outstanding debt incurred under this program.

Other Resources

Visit EveryoneOn to learn what Internet options are available for low income families in your area, including mobile hotspots.  The site also lists information on discounted computers for qualified families, as well as local training opportunities.

Opportunities are also available for discounted service for eligible applicants without home telephone or mobile phone connectivity through the Universal Service Administrative Company (USAC)’s Lifeline Support Program.

* The MDE neither promotes specific vendors nor does the MDE provide technical assistance for home connectivity.  The programs listed above are simply low-cost options for economically disadvantaged families in Michigan.

Sours: https://www.michigan.gov/mde/0,4615,7-140-28753_65803-387715--,00.html

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