2019 gmc sierra bluetooth problems

2019 gmc sierra bluetooth problems DEFAULT

Bluetooth Not Working with your Car? – FIXES FOR Apple & Android!

BuickJun 14th, 2017

Is your Bluetooth not working properly with your vehicle? Are you an Android or Apple user? Try these tips before you tear your hair out! First, you may want to review how to pair with your car!


Some of the most frequent customer feedback we hear concerns syncing Android contacts. While the phone itself pairs, the user cannot access contacts. No names or numbers…or numbers but no names. What gives? There’s a simple solution!

ISSUE: Contacts on Android phone cannot be accessed using Bluetooth commands in the vehicle. Phone pairs perfectly, yet contacts and numbers cannot be accessed.

SOLUTION:Ensure you check all of the Android dialogue boxes when you FIRST pair the phone. Is your phone already paired? No need to worry! Simply delete the vehicle from the list of paired devices on your phone, delete the phone from your list of paired devices in your vehicle and RE-PAIR your phone!bluetooth not working

Unlike Apple products, many Android devices will prompt a request for various accesses once pairing is complete.

The vehicle may ask for permissions for contacts, texts, to record audio and more…check ‘Allow’ and then check ‘Do Not Ask Me Again’, to avoid the prompts in future.


Like Android users, many Apple users also voice concerns that their vehicle cannot access their contacts! The phone is paired but the vehicle seems unable to access contacts. The solution is easy!

ISSUE: Apple iPhone/iPad pairs perfectly but contacts cannot be accessed using Bluetooth in the vehicle.

bluetooth not working

SOLUTION: Ensure your device allows the contacts to sync. Tap ‘Settings’, then ‘Bluetooth’ and find the vehicle with the pairing issue. Tap the ‘i’ icon beside the vehicle and ensure all of the boxes are checked, including ‘Sync Contacts’!

IMPORTANT: Once you’ve selected ‘Sync Contacts’ you still need to finish the process! Turn off the vehicle fully, then open and close the driver’s door. Then switch the vehicle back on and select your phone from the list of connected devices! You should be all set!


Are you still experiencing problems with the Bluetooth sync between your phone and vehicle? Even if your bluetooth is not working there is still one tried and tested action…Delete, Delete, Re-Pair!

Often times it is easier to simply remove the Bluetooth connection entirely and re-pair, rather than trying to diagnose an issue while paired. Here’s how it’s done:

1) Go into the ‘Bluetooth’ menu on your phone and fully delete the vehicle with which you wish to connect.

2) Go into the ‘Bluetooth’ menu on the vehicle and fully delete the phone you are trying to connect.

3) Re-pair the two! Head into the ‘Bluetooth’ menu in the vehicle and allow it search for a device. Hop onto your phone, switch Bluetooth on, wait up to 30 seconds for the vehicle to appear in the list! Then Follow the prompts!


By: Drew Singer
Communications Manager
Wallace Chevrolet

Sours: https://www.wallacechev.com/blog/bluetooth-not-working-10-tips-to-pair-your-phone-to-your-car/

How to Reset IntelliLink

What Is IntelliLink?

IntelliLink is GMC’s high-tech infotainment system that offers Bluetooth® connectivity so you can connect your compatible smartphone to your vehicle’s entertainment system. Since starting in the 2012 GMC Terrain SUV, it has spread across the GMC lineup due to its popularity and convenience. Use this system to fire up your favorite music playlist from your iPod or stream internet radio and enhance your Lakeland drives.

When it’s time to reset this system, you can trust the Kelley Automotive Group service center. Contact Kelley Automotive Group today to schedule a service appointment or to ask any questions you have about this system today.

How to Reset the GMC IntelliLink?

Are you experiencing issues with your entertainment system, and there are no software updates available? Get in touch with GMC IntelliLink support by calling GMC’s assistance line at 1-800-462-8782. We’ve created a guide to show you how to reset the GMC IntelliLink right at home. Just follow the steps below:

  1. Navigate to your GMC IntelliLink home screen and click on ‘Settings.’
  2. Select ‘Return to Factory Settings.’
  3. You’ll be offered three options: Restore Vehicle Settings, Clear All Private Data, or Restore Radio Settings. For our purposes, select ‘Restore Vehicle Settings.’
  4. When prompted to either Continue or Cancel, click ‘Continue.’
  5. You can navigate back to the home screen, and your system should be reset.

Note: Before restoring the GMC IntelliLink to its factory settings, the personal settings you’ve enabled will be erased. You’ll start with a fresh, unprogrammed entertainment system. Have GMC IntelliLink apps you’ve downloaded? They could get removed from your infotainment screen.

How to Reset the Password?

If you need to change or update the password, follow these steps:

  • After changing and updating the IntelliGrow account password, log in to the IntelliGrow account and make sure the password is working correctly.
  • Open the IntelliLink Configuration Page.
  • Update ‘Gateway Settings,’ then enter the new login username and password.
  • Now, ‘RESET,’ and enter the new login username and password.

Did you forget the password?

  • Set a new password using the ‘Forgot Password.’
  • Log in to the IntelliGrow account and make sure the password is working correctly.
  • Open the IntelliLink Configuration Page.
  • Update ‘Gateway Settings’ by entering the new login username and password.
  • ‘RESET’ and enter the new login username and password.

Learn More About the GMC IntelliLink System!

If you’re still having issues resetting the GMC IntelliLink system or if you’re looking for some GMC IntelliLink support, the technicians at the Kelley Automotive Group service center are here to help. For additional information on IntelliLink, you can refer to your owner’s manual. Have any questions about our models or other GMC technologies? Don’t hesitate to contact your local GMC dealership team at Kelley Automotive Group today.

Sours: https://www.kelleyautomotivegroup.com/how-to-reset-gmc-intellilink/
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I'm having the same issue.

2018 Chevy Traverse

iPhone 11

iOS 13.1.2

I've done all the re-sets in the vehicle per Chevy and still can't get CarPlay to sync continually

Adding to this thread so I can see any potentail fixes or feedback.


Same issue, 2018 GMC Sierra. I called Apple regarding this but they were not helpful at all, they actually got GMC on the phone trying to blame them. Eventually, the Apple engineer admitted that this was most likely a bug in iOS 13 but there's not ETA on a fix. On my vehicle, it actually does work most of the time HOWEVER I often have to manually connect by going into the vehicle's Carplay Settings and forcing the connection. Sometimes it connects only as an iPod and doesn't give me the Carplay display in my vehicle.

2018 GMC Sierra

iPhone 11 Pro

iOS 13.1.2


I'm also finding this to be hit or miss.. I've got a 2018 Chevy Impala and sometimes it connects right away when I plug in my iPhone 11 Pro Max (iOS 13.2b1). Sometimes it looks like it connected right away and shows me the CarPlay Screen, but then disconnects.. Sometimes it just doesn't connect at all unless I hard reboot my iPhone. Sometimes I have to actually turn my car OFF (and open the door to turn the Stereo off), AND reboot my iPhone... And then it'll connect. I've got the ability to reset my Stereo to factory defaults, and when I'm on wireless I can update my Stereo's software, too, and have managed to do so before. I'm not seeing any updates from Chevy for my stereo lately, though.

Last year's round of iOS12 betas I had a similar issue, and the feedback I received in my radar was to CONTACT THE MAKER OF MY CAR FOR AN UPDATE. Ummm... No? If Apple makes a change, why is it up to little old me to contact my Chevy dealer to tell them they need to update their software? Shouldn't that be on Apple, too?


+1 last update my car detects the phone, start playing music like it's an iPod but the CarPlay app never launches without me removing the device and re-adding to the car.

2016 Buick LaCrosse


I am having the same problem with a 2017 Toyota Highlander. Pairing works great ! can't stay conected without dropping out every few seconds. Iphone 6 has been work great with every bluetooh device.

2017 Toyota Highlander

Iphone 11 and iphone pro

Stereo system entune

ios 13.1.2

Have some problem with the ear bluetooth as well, volume going up and down. Plus connect and dis - connect all the time.


My issue is not with connecting but rather with Siri not “speaking”. Texts cannot be read back. In fact, any commands to Siri on Car Play simply don’t work.


Same Problem here, 2018 Traverse, Iphone 11 Pro Max with iOS 13.1.2. Every third time I enter the car the phonee will be recognized by Carplay then all other times just by Bluetooth. The only way I can get it to reconnect is by turning off the vehicle and exiting letting it lock then re enter and only sometimes it reconnects. Toggling Bluetooth, Carplay and switching cables is not a fix either. Apple has been no help.


I Just had my 2018 Escalade serviced for its inability to connect to CarPlay/ iPhone 11 Pro Max this week. Dealership found nothing of course and did a factory reset of the system and installed the latest software. That being said, I did see somewhere that general connectivity issues could be caused by dust in the usb connectors and for the **** of it tried compressed air to clean out the connection. My system is still buggy, but i have only had one fail in the four days since getting my car back. This is a vast improvement since before it was serviced and i am still considering having them replace the two main USB ports for my vehicle, but a win so far. The one interesting thing I noticed is many of the comments I have seen on this site have come from GM owners. It seems that CarPlay this cycle is really not playing nice with the Cue system. But then again, it seems every other year the iOS update has been hit or miss with improving performance or causing a major setback. It seems to take a couple of months to settle in. I am at least optimistic that we are getting updates much faster this cycle which may at least provide the necessary patch for CarPlay sooner than usual.

2018 Cadillac Escalade

iPhone 11 Pro Max

IOS 13.2.1


I had this exact issue and it was driving me crazy. My plan was to revert back to 13.1.3, but in the attempt it did not let me restore to that version. I just went ahead and finished a restore from backup to 13.2 and now my carplay is normal, sends texts, reads them back, etc.


Both our Mercedes --2015 CLS and 2018 CLA — refused to boot CarPlay as soon as we purchased new iPhone 11s. Both systems were purring prior to the change in phones. Reset the system, tried different cables, even tried booting Android Automwith a spare Android phone. No dice. But here's the funny thing. Right after pulling out the USB cable and then plugging the Lightning cable back in, CarPlay Booted and played for my entire drive to the grocery store. But when I drove back, it,failed again!

So it seems to have something to do with the cable? Anyhow, it's not just GM that's not playing with CarPlay now. The Mercedes version is wired, BTW. My wireless CarPlay on another car is working just fine.

2015 Mercedes CLS400

iPhone 11 Pro Max




I'm having the exact same issue in a 2019 Honda Insight.


I just took my econobox 2019 Mitsubishi Mirage and surprised to see the issues. I can't seem to figure out if it's the head unit. USB port or the ios 13. Anyways since I bought the car it's worked minimally at best. When it works it's awesome but this is so frustrating. The dealer a as able to duplicate the issue and they've ordered a replacement head unit to swap out. Hope this will do the trick when they replace it. I also called Apple but they were useless.


Also have issues with Iphone 11 pro max. 2018 Chevy Volt. Tons of issues with carplay. Sometimes it starts right up sometimes it never works. Sometimes carplay will come up and if you go into say spotify it crashes and dumps out of carplay. Have done reset network settings, have tried different cords including new oem cords same issues. Have deleted car from carplay on phone and deleted phone from carplay in car.


Same issue here. Honda 2018 Accord; all was working fine until I updated to 13.1.3 and now my car doesn't even recognize my phone. Tried different USBs, restarting phone, making sure Honda infotainment is up-do-date and nothing. Crickets. Can't use my Apple CarPlay at all.

Sours: https://developer.apple.com/forums/thread/123991
2015 Silverado infotainment system / Bluetooth malfunction

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Bluetooth 2019 problems sierra gmc

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2019 - 2020 Chevy Silverado and GMC Sierra Factory Navigation Upgrade

It was so great !!. - So why didnt you go. -I dont want to.

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