Simplisafe smart lock battery replacement

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Simplisafe Smart-Lock Not Responding

Simplisafe Smart Lock Not Responding?

When the SimpliSafe smart lock encounters issues, it does not respond to the user’s actions. The following reasons can be the cause of the Simplisafe Smart Lock Not Responding issue.;

Incomplete installation:

  • The base station of the SimpliSafe was already programmed with the necessary actions, but the installation was never done. If you do not need to install additional sensors to the SimpliSafe smart lock, you have to remove them using the Keypad of the smart lock.
  • Press the Menu button and then enter your Master PIN on the smart lock keypad.
  • Following that, choose the Devices option and then, using the right rocker, select the device name which you have to remove. .
  • Navigate down to the end of the menu list and select Remove with the right rocker or the right arrow on Keypad.
  • After that, press the Off button to return to the Menu.
Simplisafe Smart Lock Not Responding

Battery life ends:

  • When the battery installed in the SimpliSafe smart lock gets drained, the smart lock cannot respond to any action.
  • Check if the Keypad displays the message “Low Battery,” and then go on to replace the depleted batteries with new ones.
  • Slide the sensor upwards and take out the sensor from the wall, then hold the small release holder at the back of the sensor and remove the battery.
  • Please insert the new battery into the sensor and mount it on the wall to the original position.
  • If the Base station does not get continuous power supply, it uses the rechargeable backup power for the other 24 hours. In case the backup charge is over, then the smart lock cannot operate.

Base Station is far away:

  • If the Base station is placed at a long distance from the smart lock, then the lock cannot communicate with the Base Station.
  • To know the Base Station communication status with the sensor, 
  • Press the Menu button on the smart lock keypad, and then enter the Master PIN.
  • Move to the Test Mode option, and press the right rocker or right arrow to select the option.
  • The Base station informs that it is entering the Test Mode. Next, press on the button at the top of the sensor mounted on the wall. 
  • And if the Base Station communicates with the sensor, then the Base Station announces the sensor information. Otherwise, the Base Station does not announce anything.
  • If there is no communication between the Base and the sensor, remove the sensor from the original position and place it near to the Base Station and try again to communicate.
  • This time if the communication happens, then it confirms that the Base Station is far away from the sensor, therefore change the Base Station location near to the sensor location.

Keypad software not updated:

  • When the Base Station software is updated but the keypad software in not updated, then the smart lock does not work.
  • Please turn on the Wi-Fi router network and make it visible to the other devices.
  • Press on the Menu button on the Keypad of the smart lock.
  • Then, go to the System Settings option.
  • Next, choose Wi-Fi and then select your Wi-Fi network name.
  • After that, input the network password to access the Wi-Fi network.
  • If the Wi-Fi connection is successful, the message appears on the Keypad.
  • When the Keypad is connected to a Wi-Fi network, then the available software updates for the Keypad will be displayed.
  • You can now update the keypad. For any assistance in resolving issues with the SimpliSafe security system, you can contact us.
Sours: https://how-to-setup.com/fixed-simplisafe-smartlock-not-responding

One of the challenges of owning a smart home security tool is dealing with power issues. For most devices, no power supply is equivalent to zero home protection. But security systems like SimpliSafe are making it possible for users to switch between a hardwired power supply and battery operation, therefore keeping their home protected around the clock.

Currently, SimpliSafe offers users two major security system models: the original SimpliSafe and the all-new SimpliSafe with additional smart security features. Aside from the SimpliSafe base station and SimpliCam, SimpliSafe components require a periodic replacement of their batteries.

In this article, you will learn more about SimpliSafe devices, their battery types, and how to replace the batteries when it’s time.

SimpliSafe Devices & Battery Types

Popular for its affordability and low-cost monthly monitoring subscription, SimpliSafe has been at the forefront of home security over the last few years.

SimpliSafe Equipment

The SimpliSafe home security system comes with equipment like the base station, key fob, entry sensors, motion sensors, keypad, and environmental hazard detectors. The accompanying siren is loud enough to get your attention even at odd hours of the night at 105 decibels, and the motion sensors are pet-friendly. The SimpliSafe system also features a SimpliCam.

Most of the equipment from the SimpliSafe security system (old and new generations) is wireless and does not require landlines to work—just the appropriate charged batteries.

Some SimpliSafe home security packages and versions may differ in size and features, but what they have in common is the battery types they use (more on that in the next section).

It’s also worth mentioning that across all SimpliSafe generations, the Indoor SimpliCam Security Camera and the Video Doorbell Pro are the only components that do not use replaceable batteries; they must be hardwired to a power outlet to work.

SimpliSafe Device Battery Types

Below are the types of batteries compatible with different SimpliSafe devices. They are primarily a combination of rechargeable, alkaline, and lithium-based batteries.

ComponentBattery Used/Type
Base Station4 NiMH rechargeable AA 1.2V
Panic Button1 CR-2032 Lithium 3V
Water Sensor1 CR-2032 Lithium 3V
Temperature Sensor1 CR-2032 Lithium 3V
Carbon Monoxide Sensor3 Energizer AA “Ultimate Lithium” 1.5V
Door Lock4 AA Alkaline
Auxiliary Siren4 AA Alkaline
Key Fob1 CR-2032 Lithium 3V
Keypad4 AA Alkaline
Smoke Detector1 CR-123A Lithium 3V
Glass Break Sensor1 CR-123A Lithium 3V
Motion Sensor1 CR-123A Lithium 3V
Entry Sensor1 CR-2032 Lithium 3V

How Long Do SimpliSafe Batteries Last?

SimpliSafe’s base station is unique in that although it can still be connected to a power outlet, in the event of power failure, it can switch to its in-built rechargeable battery to keep the system running.

According to SimpliSafe, the rechargeable battery can power the system for up to 24 hours. The rechargeable feature means that this battery can last for many years without requiring replacement, especially since it is only used in the event of an outage.

However, the battery life for other SimpliSafe devices can be limiting; below is the battery life expectancy for each:

ComponentBattery Life Expectancy Rate*
Base StationN/A
Panic Button3-5 years
Water Sensor3-5 years
Temperature Sensor3-5 years
Carbon Monoxide Sensor3-5 years
Door Lock8-12 months
Auxiliary Siren8-12 months
Key Fob3-5 years
Keypad8-12 month
Smoke Detector3-5 years
Glass Break Sensor3-5 years
Motion Sensor3-5 years
Entry SensorUp to 10 years

*Note: The battery life expectancy may differ based on your location and how frequently you use the device. If you discover any issues with your batteries, contact SimpliSafe’s customer support for new ones.

When and How to Change SimpliSafe Batteries

Like most battery-powered things, SimpliSafe devices require a periodic replacement of their batteries. When a device needs its batteries replaced, you will notice an error message displayed on the keypad.  

Except for the base station, which requires a rechargeable battery,* and the SimpliCam, which works only with a hardwired power supply, below is a detailed list of how you can change your SimpliSafe batteries in different components.

  • Entry Sensor – To change your entry sensor battery, slide the sensor up and off its bracket, then replace the CR 2032 lithium battery. Slide the device back in place.
  • Motion Sensor – To change your motion sensor battery, you do not need to remove the complete sensor off the wall. Just slide the sensor up and off the bracket, and then change the lithium battery.
  • Glass Break Sensor – To change your glass break sensor battery, slide the entry sensor up and off its bracket, then replace the CR-123A lithium 3V battery. Slide the device back in place.
  • Smoke Detector – Twist the smoke detector counterclockwise to take it off the wall mounting bracket. Remove the case covering the battery, then replace the CR-123A Lithium 3V battery.
  • Key Fob – For the new-gen SimpliSafe devices, the key fob’s battery cannot be replaced. If the battery no longer works, please contact customer support for a replacement.
  • Keypad – To change your keypad battery, slide the keypad up and off its bracket, then replace the four AA batteries. You can now slide the device back in place.
  • Extra Siren – Slide the siren up and off its mounting bracket. Using a screwdriver, remove the four screws that are holding the battery hatch in place. Remove the battery cover; this will reveal four AA batteries, which can then be replaced.
  • Panic Button – To change your panic button battery, slide the panic button off its bracket, then replace the CR-2032 lithium 3V battery. Slide the device back in place.
  • Temperature/Freeze Sensor – To change your temperature sensor battery, slide the sensor up and off its bracket, then replace the CR-2032 lithium 3V battery. You can now slide the device back in place.
  • Water Sensor – While holding the top section of your water sensor, twist the bottom of the component counterclockwise until it reveals the CR-2032 Lithium 3V battery; switch it out accordingly.
  • Carbon Monoxide Detector – Hold the carbon monoxide detector in your palm with the “DO NOT PAINT” text on the right side facing you. The design depicting the “CARBON MONOXIDE ALARM” text is the battery cover. Push your finger into the oval-shaped button below the “DO NOT PAINT” text. Slide the battery cover towards you; this will reveal three AA “Ultimate Lithium” 1.5V batteries.** Replace as needed.

*Do not replace the battery of your SimpliSafe base station with a non-rechargeable battery; this may cause the battery to corrode, therefore damaging the cells.

** SimpliSafe offers free batteries for your carbon monoxide detector should you need them replaced.

Conclusion

In conclusion, unlike most home security system devices, SimpliSafe offers users the ability to extend their devices’ up-time by using additional backup battery power. Also, changing a SimpliSafe battery is easy and requires no special installation skills.

But what if you can’t change out the batteries in time before an outage? Check out this article on whether SimpliSafe can still work without Wi-Fi or power.

Sours: https://smarthomestarter.com/simplisafe-battery-guide-battery-life-and-replacement-tips/
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Simplisafe Smart Lock Troubleshooting

Finding a solution against issues user-facing using SimpliSafe smart lock, therefore these below SimpliSafe smart lock troubleshooting are only for above 2018 3rd generation.

Problem-1: SimpliSafe Smart lock not responding

When there are problems with the SimpliSafe smart lock, it does not respond to the user’s activities. The Simplisafe Smart Lock Not Responding issue might be caused by one of the following factors.

Simplisafe Smart Lock Troubleshooting

Incomplete Installation

  • The essential steps were already programmed into the SimpliSafe base station, but the installation was never completed. You must delete extra sensors from the SimpliSafe smart lock using the smart lock’s Keypad if you do not require them.
  • Enter your Master PIN on the smart lock keypad after pressing the Menu button.
  • After that, choose Devices and then, using the right rocker, pick the device name that you want to delete.
  • Navigate down to the end of the menu list and select Remove with the right rocker or the right arrow on Keypad.
  • After that, press the off button to return to the Menu.

Simplisafe Nest Integration

Life of smart lock battery end

  • When the battery in the SimpliSafe smart lock runs out, the smart lock will be unable to respond to any actions.
  • Check for the warning “Low Battery” on the Keypad, and then replace the exhausted batteries with fresh ones.
  • Remove the sensor from the wall by sliding it upwards, then holding the little release holder at the rear of the sensor and removing the battery.
  • Please replace the battery in the sensor and return it to its original location on the wall.
  • If the Base Station does not get continuous power, the rechargeable backup battery is used for the remaining 24 hours. If the backup charge runs out, the smart lock will not work.

Base Station is far away:

  • If the Base station is placed at a long distance from the smart lock, then the lock cannot communicate with the Base Station.
  • To know the Base Station communication status with the sensor, 
  • Press the Menu button on the smart lock keypad, and then enter the Master PIN.
  • Move to the Test Mode option, and press the right rocker or right arrow to select the option.
  • The Base station informs that it is entering the Test Mode. Next, press on the button at the top of the sensor mounted on the wall. 
  • And if the Base Station communicates with the sensor, then the Base Station announces the sensor information. Otherwise, the Base Station does not announce anything.

Keypad software not updated:

  • The smart lock will not operate if the Base Station software is updated but the keypad software is not.
  • Please make the Wi-Fi router network visible to other devices by turning it on.
  • On the smart lock’s Keypad, press the Menu button.
  • Then select System Settings from the drop-down menu.
  • After that, choose Wi-Fi and then your Wi-Fi network name.
  • After that, input the network password to access the Wi-Fi network.
  • If the Wi-Fi connection is successful, the message appears on the Keypad.
  • When the Keypad is connected to a Wi-Fi network, then the available software updates for the Keypad will be displayed.

Problem-2: SimpliSafe Smart Lock not connecting to Wi-Fi

  • If you are experiencing Wi-Fi issues with your SimpliSafe system, there are a few things you can try doing in order to correct this:
  • Make sure your router is transmitting your network on a 2.4 GHz signal rather than a 5GHz frequency. (To give more coverage, the SimpliSafe system is designed to work with 2.4 GHz WI-Fi networks.) 2.4 GHz networks are significantly more effective at penetrating walls and floors than 5 GHz networks.)
  • You’ll need to re-enter your password on your keypad if your SSID (name of your Wi-Fi network) and/or Wi-Fi Password have recently changed. Instructions for connecting to and updating your Wi-Fi information may be found in this article.
  • Make sure your SSID is not hidden.   If it is, go to your network settings for your Wi-Fi Router and allow the network to be discoverable.
  • Try power cycling your base station and attempting to reconnect.
  • Reset your Wi-Fi Router.
  • Try bringing your Base Station close to your router as you attempt to connect it to your Wi-Fi network.

Problem-3: Simplisafe keypad won’t connect to base station

First, test to see if the keypad can communicate with the base station when they are close together. Either unplug the base station and bring it closer to the keypad or slide the keypad off its bracket and bring it closer to the base station. Try to arm the system through your keypad, and see if it works. If it does, try moving your base station to a slightly closer location to your keypad. This error most often occurs due to the keypad being too far from the base or certain types of walls or appliances interfering with the signal.

If bringing the keypad and base station close together does not solve your issue, then the keypad is likely not paired to the base station.

Problem-4: Simplisafe smart lock won’t calibrate

System Update:

  1. Check to see if your system is up to date first. To update the software on the Simplisafe device, hit the Menu button on the Keypad.
  2. After that, go to System Settings and then Wi-Fi.
  3. Choose your wireless router’s network name (SSID) and then input its network security key (password).
  4. Wait until you see the message “Wi-Fi should now be connected.”
  5. Check if any updates are available on the Keypad. If so, update the software of the Simplisafe device to the most recent version.

Reboot

  • Disconnect the power cord from the Simplisafe base station and a power socket.
  • After flipping the Simplisafe base station upside down, open the battery compartment.
  • Remove the battery from the base station.
  • After a short interval, place the battery back in the battery compartment of the Simplisafe base station. Reconnect the power cord between the power socket and the Simplisafe base station.

Problem-5: Simplisafe Smart Lock Jammed

  • Defective product.
  • Replace it as soon as possible.

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Sours: https://home-automations.net/simplisafe-smart-lock-troubleshooting/
SimpliSafe Smart Lock: Part ii-Is it any better?

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SimpliSafe Smart Lock: Part ii-Is it any better?

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