Dta assistance line phone number

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Dta Assistance Line

Listing Results Dta Assistance Line

DTA Assistance Line eohhs.ehs.state.ma.us

5 hours ago The DTA Assistance Line and SAO phone line are staffed Monday through Friday from 8:15 AM to 4:45 PM, except on holidays and other non-business days. All outgoing calls that are placed by the DTA Assistance Line now display on caller ID as COMM of MASS. This improvement will increase the number of outbound phone calls that are answered, as

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How to Connect with DTA Mass.gov

(877) 382-2363

1 hours ago DTA Assistance Line (by phone) Call DTA Assistance Line at (877) 382-2363. DTA Assistance Line. You can get case information and make certain updates to your case 24/7 via automated prompts. You can also speak with a worker Monday through Friday from 8:15am to 4:45pm. Through the automated prompts you can:

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The DTA Assistance Line: Information for Clients and

877-382-2363

9 hours ago DTA has ONE main phone number called the DTA Assistance Line: 1-877-382-2363. The phone system was updated on April 25, 2016. The menu options have changed. Attached is an IVR "phone tree" with a list of the options that clients can access through the Assistance Line.

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Department of Transitional Assistance Mass.gov

3 hours ago The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in eight residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities.

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SNAP benefits (formerly food stamps) Mass.gov

(877) 382-2363

5 hours ago DTA Assistance Line Call Department of Transitional Assistance (DTA), DTA Assistance Line at (877) 382-2363 The DTA Assistance Line is open from 8:15 A.M. to 4:45 P.M. Online

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Heads Up: DTA's Assistance Line and SAO Lines are …

1 hours ago Note - DTAConnect is still operating. DTA clients can communicate with DTA by writing a note and uploading it to DTA Connect if need be. And BEACON is operational, so SNAP and cash workers are presumably still able to process cases, but the DTA Assistance Line and Senior Assistance Office (SAO) phone lines are BOTH DOWN.

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DTA Fitchburg Center Transitional Assistance Office

877-382-2363

9 hours ago You can also apply for SNAP, TAFDC and EAEDC online at DTAConnect.com or over the phone. The DTA Assistance Line can be reached at 1-877-382-2363 (help in over 100 languages). Learn all you can do to manage your case 24/7 without visiting a DTA office (e.g., submit documents, request letter showing your DTA benefits, etc.) at Mass.gov/ContactDTA.

Location: 49 Nursery Lane Suite 101, Fitchburg, 01420, MA

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Dual Roles for Regulatory Tcell Depletion and

8 hours ago behind the antitumor efficacy of DTA-1 have focused heavily on the impact on Tregs, a key population involved in the inhibition of antitumor immune responses in a range of solid tumor types (reviewed in ref. 7). These studies showed that Tregs are greatly reduced in number following DTA-1 admin-istration.

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Nordstrom hiring Financial Services Specialist Work …

4 hours ago Posted 12:30:39 PM. Job DescriptionYou will be hired as a Financial Service Specialist, which is our most senior role –…See this and similar jobs on LinkedIn.

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Nordstrom hiring Line & Prep Cook Café Nordstrom …

3 hours ago Posted 1:38:51 AM. Job DescriptionThe ideal line cook is motivated, results oriented and committed to providing…See this and similar jobs on LinkedIn.

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Apply for SNAP benefits (food stamps) Mass.gov

(877) 382-2363

3 hours ago Contact for Apply for SNAP benefits (food stamps) Department of Transitional Assistance (DTA) Phone. DTA Assistance Line Call Department of Transitional Assistance (DTA), DTA Assistance Line at (877) 382-2363. The DTA Assistance Line is open from 8:15 A.M. to 4:45 P.M. Online.

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DTA Assistance Line Phone Tree Mass Legal Services

1 hours ago DTA Assistance Line Phone "Tree" The DTA Assistance Line phone options changed slightly as of April 25, 2016. Here are some tips when calling the DTA phone system: To reach a live DTA worker for clients who do not have or do not know their SSN, we suggest …

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DTS Service/Agency Offices

3 hours ago Be sure to contact your local Defense Travel Administrator (DTA) prior to calling your Service or Agency office. For your local DTA, please click any of the links below.

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How do I get information about my SNAP case by …

877-382-2363

4 hours ago Call the DTA Assistance Line at 1-877-382-2363 to hear automated information about your case or speak with a live worker.. Through the Assistance Line’s Interactive Voice Response (IVR) system, you can hear information about your case and report certain changes, 24 hours/7 days a week including:. The status of your case. Date that DTA last received a document from you.

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22. How do I get information about my SNAP by …

877-382-2363

1 hours ago Call the DTA Assistance Line at 1-877-382-2363 to hear automated information about your case or speak with a live worker.. Through the Assistance Line’s Interactive Voice Response (IVR) system, you can hear information about your case and report certain changes, 24 hours/7 days a week including:. The status of your case Date that DTA last received a document from you.

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Department of Transitional Assistance Client Access

3 hours ago • DTA Assistance Line phone number and TAO contact information (SNAP Only) • next recertification due date for SNAP cases • notices sent to clients in the last 90 days • documents received by DTA’sDocument Processing Center; and • information about opting in/out of eNotification

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Receiving Calls in the Phone Queue

7 hours ago Courtesy Call Back: Callers to the DTA Assistance Line have the option to request a Courtesy Call Back in lieu of waiting on hold. The Auto dialer will return the call within a designated timeframe indicated by the prompt and determined by call volume. If the outbound call is successful, the client will be routed to the First Available Worker in the Phone Queue.

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Option to apply for DTA benefits by phone, imp. PEBT

877 382 2363

6 hours ago For SNAP: Households can call the DTA Assistance Line at 877 382 2363 to apply by phone. For TAFDC/EAEDC: Call any local DTA office ( click here for contact info. (link is external) ) directly to apply by phone - if needed, leave a message and a case manager will call the applicant back. The case manager will make a note in the case record that

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Contact Us

888-435-7146

1 hours ago If your issue cannot be resolved through Local Level Support, contact the Travel Assistance Center (TAC): Live Chat for select issues (available Mon-Fri 8am – 6pm ET except federal holidays) Login to Passport and submit an online help desk ticket through TraX. (available 24/7) 1-888-Help-1-Go. ( 1-888-435-7146) (available 24/7)

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Senior Assistance Office eohhs.ehs.state.ma.us

5 hours ago The SAO phone line is a call center that routes callers to the next available SAO case manager. Callers are not required to authenticate or select prompts to be placed in the queue for an SAO case manager. The SAO phone line will operate with the same business hours as the DTA Assistance Line: Monday through Friday 8:15am through 4:45pm.

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DTA Connect Massachusetts Department of …

4 hours ago The TAFDC/EAEDC Application Process: send-app arrow-long. Initiate an Application This should take about 10 minutes. phone arrow-long. Phone Call We will call you to complete your application. upload-documents arrow-long. Send in Verifications We'll give you …

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Next time before you head into the DTA Office why …

Just Now The DTA Assistance Line will help you get the information you need faster, 24 hours a day 7 days a week to: Verify we received your latest documents Change your address or phone number Find out the status of your benefits If you want to speak to a DTA First Available case manager you can do this between 8:15 a.m. and 4:45 p.m. Monday through

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Does DTA have to interview me and what happens if I …

877-382-2363

6 hours ago These calls come through DTA’s computerized phone system. If you pick up the call, you will hear an automated message asking you if you want to talk to a DTA worker. You may need to wait for a few minutes for the worker to come on the line. You can also call the DTA Assistance Line any time after you apply to have your interview: 1-877-382-2363.

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DTA Connect Massachusetts Department of …

(877) 382-2363

9 hours agophone-small (877) 382-2363; twitter @DTA_Listens; Contact us; Site Policies; Accessibility; The mission of the Department of Transitional Assistance is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self- …

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Massachusetts Department of Transitional Assistance …

877-382-2363

6 hours agoPhone DTA Assistance Line: 1-877-382-2363. Online Website. Services. The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one in eight residents of the Commonwealth with direct

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Commonwealth of Massachusetts Executive Office …

5 hours ago Department of Transitional Assistance . CHARLES D. BAKER • select Yes in the Client Answered field on the Phone page; • follow the existing COVID-19 Streamlined SNAP Recertification calling the DTA Assistance Line in their recertification period should be

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Food Stamp Interview Number Texas Your Texas …

9 hours ago Please call the dta assistance line at . The your texas benefits app is for people in texas who have applied for or get: The texas hhsc is providing almost $294 million in emergency snap food benefits for the month . Applied for snap (texas), they scheduled my phone interview for the office's closing time?

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Brockton Department of Transitional Assistance Office

(877) 382-2363

3 hours ago For additional questions, please contact the DTA Assistance Line at (877) 382-2363, which is open from 8:15AM to 4:45PM. After the application is filed, a case manager will contact you to …

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Help with food and cash during COVID19 …

(877) 382-2363

1 hours ago Call your local DTA office to do a phone application for TAFDC or EAEDC cash assistance. You cannot apply for cash assistance in person. EBT Cards. If you need a new or replacement EBT card, you can ask DTA to mail you one by using the automated DTA Assistance Line (877) 382-2363 or through your account on DTAConnect.com.

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Food Assistance Norwood, Massachusetts

877 382 2363

2 hours ago For SNAP: Households can call the DTA Assistance Line at 877 382 2363 to apply by phone. For TAFDC/EAEDC: Call any local DTA office (click here for contact info) directly to apply by phone - if needed, leave a message and a case manager will call the applicant back.

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877-382-2363

9 hours ago DTA will not send you a notice if you get extra SNAP. Check your balance and your monthly SNAP benefit amount by: Going on the DTA Connect mobile app or DTAConnect.com. Calling the DTA Assistance Line at 877-382-2363. Enter your SSN/year of birth to hear; an automated messaged with your monthly SNAP amount.

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Worcester Transitional Assistance Office (DTA) …

(877) 382-2363

9 hours ago Hours 8am-5pm; Specific Populations Served: Individuals and families Fees: Please contact provider for fee information. Application Process: You can apply for benefits at your local office, online at DTA Connect, or by calling the DTA Assistance Line at (877) 382-2363. Eligibility Requirements: Information about eligibility criteria for DTA programs can be found on the DTA website.

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How can you find out what is happening with your …

877-382-2363

8 hours ago Your worker’s name and phone number should be on any notices you get from DTA. You can get the worker’s name by calling the DTA Assistance Line at 1-877-382-2363 . If you cannot reach your worker you can call your worker’s supervisor, an Assistant Director, or even the Director (see Appendix C to get names and telephone numbers).

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Food NECC

877-382-2363

5 hours agoPhone: 877-382-2363 (DTA Assistance Line) Website: Massachusetts SNAP Benefits / Online Application. Massachusetts Women, Infant and Children (WIC) WIC is a nutrition program that provides healthy foods, nutrition education, breastfeeding support, and referrals to healthcare and other services, free of charge, to Massachusetts families who qualify.

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Brockton Transitional Assistance Office DTA Welfare …

617-887-8765

9 hours ago Brockton Transitional Assistance Office DTA 60 Main Street Brockton, MA 02301. TANF Phone Number. You can also fax them at 617-887-8765. TANF Program. The name of this state TANF program is Massachusetts Transitional Aid to Families with Dependent Children (TAFDC). The department that administrates it is the Department of Transitional Assistance.

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Pittsfield Department of Transitional Assistance Food

4 hours ago Pittsfield Department of Transitional Assistance Food Stamp Office Contact Information. Address, Phone Number, and Hours for Pittsfield Department of Transitional Assistance Food Stamp Office, a Food Stamp Office, at North Street, Pittsfield MA.

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Attachment G CHP AMBER, SILVER, BLUE AND …

(916) 843-4199

5 hours ago California Highway Patrol Assistance The CHP’s ENTAC is available 24 hours a day, 7 days a week for assistance with either an AMBER Alert request or EMA activation. Any questions regarding an AMBER Alert, an EMA, or the other resources available for missing children cases may be directed to ENTAC at (916) 843-4199 or via email at [email protected]

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SNAP Office Snap Offices Lowell

(877) 382-2363

3 hours ago For additional questions, please contact the DTA Assistance Line at (877) 382-2363, which is open from 8:15AM to 4:45PM. After the application is filed, a case manager will contact you to …

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How do I reschedule my CalFresh phone interview

877-382-2363

7 hours ago The DTA should then call back in a few minutes. If you do not get the call, please contact the DTA Assistance Line at 1-877-382-2363. Is it possible for me to have an in-office interview? DTA will arrange an in-person interview at the local office if you do not include a phone number on your application. How long does it take to do a quick

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Dta.com.au Site Stats

877-382-2363

4 hours ago The DTA Assistance Line: Information For Clients And . DTA has ONE main phone number called the DTA Assistance Line: 1-877-382-2363; The phone system was updated on April 25, 2016; Attached is an IVR "phone tree" with a list of the options that clients can access through the Assistance Line

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Taunton Department of Transitional Assistance Food …

8 hours ago Taunton Department of Transitional Assistance Food Stamp Office Contact Information. Address, Phone Number, and Hours for Taunton Department of Transitional Assistance Food Stamp Office, a Food Stamp Office, at Spring Street, Taunton MA.

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Does DTA have to interview me and what happens if I …

877-382-2363

8 hours ago DTA should then call back a couple of minutes later. If you miss the phone call, you can call the DTA Assistance Line: 1-877-382-2363. Can I be scheduled for an in-office interview? If you do not have a phone number listed on your application, DTA will schedule an in-person interview at the local office.

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Quincy Transitional Assistance Office (DTA) Quincy …

(877) 382-2363

6 hours ago Application Process: You can apply for benefits at your local office, online at DTA Connect, or by calling the DTA Assistance Line at (877) 382-2363. Eligibility Requirements: Information about eligibility criteria for DTA programs can be found on the DTA website. Payment/Insurance Accepted: Please contact provider for accepted forms of payment.

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How do I check my pending EBT balance?

877-382-2363

9 hours ago You can also call DTA at 1-877-382-2363 and follow the prompts to ask for a replacement EBT card. If you ask for a new card by phone, it can take 7-10 days to show up in the mail. You can also go directly to your local DTA office to pick up a new card that day. Any DTA office can issue you a replacement EBT card.

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What if I do not have an EBT card or my card is lost or

877-382-2363

2 hours ago You can also call the DTA Assistance Line: 1-877-382-2363 and follow the prompts to ask for a replacement EBT card. If you ask for a new card by phone, it can take 7-10 days to show up in the mail. You can also go directly to your local DTA office to pick up a new card that day. Any DTA office can issue you a replacement EBT card.

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Get Help — Massachusetts PEBT

877-382-2363

2 hours ago DTA Assistance Line. The Department of Transitional Assistance (DTA) serves 1 in 8 residents of Massachusetts with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities. DTA Assistance Line: 877-382-2363. mass.gov/P‑EBT

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TAD – Transitional Assistance Department

8 hours ago Current Transitional Assistance Department customers can get up-to-date case information 24 hours a day by using the Interactive Voice Response (IVR) system. This automated system provides customers with up-to-date information about their case such as benefit amount, worker information, office location and the ability to request forms to be mailed.

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Frequently Asked Questions

Where can i get help with my dta case?

Call DTA Assistance Line at 877-382-2363. You can get case information and make certain updates to your case 24/7 via automated prompts. You can also speak with a worker Monday through Friday from 8:15am to 4:45pm.

When do you get a call from dta?

They should call you as soon as they get your SNAP application and screen you for emergency (expedited) benefits. The caller ID should say “COMM of MASS” or 877-382-2363. These calls come through DTA’s computerized phone system. If you pick up the call, you will hear an automated message asking you if you want to talk to a DTA worker.

How to apply for dta connect in ma?

Email [email protected] DTA Connect is DTA’s free mobile application (app) and website DTAConnect.com. You may not have to wait at a DTA office or use up your minutes on hold – get the information you need and manage your case on DTA Connect. Apply for food assistance (SNAP) It takes only 20 minutes!

When is the dta assistance line open for snap?

The DTA Assistance Line is open from 8:15 A.M. to 4:45 P.M. Monday - Friday. Can someone help me apply for SNAP benefits? You can ask someone you trust to apply for you or go food shopping for you.

Sours: https://www.webcontactus.com/dta-assistance-line/

22. How do I get information about my SNAP by phone?

Call the DTA Assistance Line at 1-877-382-2363 to hear automated information about your case or speak with a live worker.

Through the Assistance Line’s Interactive Voice Response (IVR) system, you can hear information about your case and report certain changes, 24 hours/7 days a week including:

  • The status of your case  
  • Date that DTA last received a document from you. 
  • Amount of your benefits and next date you will have benefits deposited on your EBT card.  
  • The address of your local DTA office. 
  • Information about DTA’s SNAP and cash programs.

You can also use the IVR to make changes or request information, including:

  • Update your address 
  • Update your phone number  
  • Request a new EBT card 
  • Request a DTA “Income Verification Letter” that shows the amount of your DTA benefits. 

Your case information

To get personal information on your case, you need to enter your identifying information such as SSN and year of birth. If you are worried about unauthorized callers trying to get your personal information, talk to DTA about a "block" on this service. See Question 32

To speak to a DTA SNAP worker

Call Monday through Friday from 8:15AM to 4:45PM and follow the prompts to reach a case manager. The worker will ask for your name, your DTA Agency ID (if you know it) or your SSN. This helps the worker confirm who you are and look up your case. Be sure to ask the worker for their name and write it down. If you are not satisfied with the call, you can ask for the worker’s Supervisor or local office Manager.

If you are calling because you need to do an interview for an application or recertification, the DTA worker should do an interview on the spot and not tell you to call back later.

If there are long waits on the phone, sometimes DTA allows a “call back” option, meaning a DTA worker will call you back. Be sure to leave a phone number where DTA can reach you in the next 24-48 hours.

If you have an urgent issue and do not have a call back option, you can go in person to a DTA office or call the DTA Ombuds, See Question 31.

Advocacy Reminders

  • If you are a helping agency or advocate calling on behalf of a client, first let the DTA worker know that a signed client consent authorizing you to speak with DTA was sent to DTA. The worker should look up that information in BEACON. See Appendix C for sample consent form. 
  • Individuals and families getting TAFDC or EAEDC cash assistance (and SNAP), have an assigned DTA worker at their local DTA office and will be referred to that worker if they call the Assistance Line.
  • Certain “free” cell phones – such as Lifeline, SafeLink and Assurance – use up limited cell phone minutes for toll free phone calls, including DTA’s Assistance Line. If possible, try to use a landline or the phone of a social service agency line if you have limited cell phone minutes.

DTA Online Guide:  Business Process (BP) > BP - Overview > SNAP First Available Worker Model

Sours: https://www.masslegalservices.org/content/22-how-do-i-get-information-about-my-snap-phone-0
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The DTA Assistance Line: Information for Clients and Community Organizations

On October 27, 2014 DTA implemented changes from a "case management" system to a "task-based" system for most DTA clients and a "Call Center" model. This change was part of DTA's Business Process Redesign (BPR). It followed DTA’s implementation of an Electronic Document Management system (scanning and processing documents at a centralized management center in Taunton).

More detailed information from DTA is available in DTA Operations Memo 2014-66.

Under a task-based system, DTA case workers are assigned to tasks on a rotating basis in three main areas: a) incoming phone calls and phone interviews, b) working with clients in local offices, and c) handling “case maintenance” activities such as updating case information and processing paperwork.  SNAP workers are not assigned to a specific case.  TAFDC and EAEDC cash cases continue to have an assigned cash worker. Note that roughly 15% of DTA cases get cash assistance (TAFDC or EAEDC) plus SNAP--85% of DTA clients only get SNAP. The information below describes the features of this system and some advocacy tips.

DTA has ONE main phone number called the DTA Assistance Line:  1-877-382-2363.

The phone system was updated on April 25, 2016. The menu options have changed. Attached is an IVR "phone tree" with a list of the options that clients can access through the Assistance Line. 

The Assistance Line has an Interactive Voice Response (IVR) system, which means some of the features are automated without talking to a human being. This part of the phone system is available 24/7, 7 days a week. If clients needs to speak with a real person, the line is staffed with case managers from 8:15 AM to 4:45 PM on regular business days. For both cash and SNAP cases, the Assistance Line options allow DTA clients to: 

  • Hear information about their case 
  • Report a change of client address or a new phone number (only in English/Spanish)
  • Request an “Income Verification Letter” (a DTA letter the client can use to confirm SNAP or cash benefits received). 
  • Get general information about DTA’s programs and request a SNAP application to be mailed out
  • Connect with a Domestic Violence specialist
  • Request an “accommodation” for a person with disabilities or impairments who needs help
  • Reach other DTA offices including the Division of Hearings, Overpayment Unit, etc
  • Be transferred to a local DTA office phone line or an assigned case manager’s phone—for CASH cases only
  • Reach a supervisor or office manager if the client disagrees with the worker.

In order to get specific case information or report a change, the phone line will instruct clients to enter their SSN and year of birth. Once this is provided, the client is told information about their case including:

  • Case status (active, pending, closed)
  • Amount of monthly cash or SNAP benefits
  • Current EBT card balance
  • Next payment date for benefits
  • The date DTA last received a document from the client (but does not say the document has been looked at or "processed")
  • Next date of recertification (but not interim report, if the household is on simplified reporting)

After this information is shared, the called is told they can press 1 to hear it again, press 2 for an interview, 3 to report a phone number or address change, etc. Clients may be confused becuase none of the options clearly state how to get to a live worker if the information provided did not answer their question. To reach a live worker from this part of the phone line, the client can press 2 for an interview. 

If the information entered does not match a case with that SSN and year of birth, then the IVR will not work and the person will be put in the phone queue to wait to talk with a case manager. Pressing "0" at any point in the IVR system does NOT result in being connected to a person.

NOTE:  Please flag cases of case heads who do not have an SSN to enter into the system. These clients need to contact DTA to use temporary ID number DTA has put on their case - but they may not know this number or be able to remember it. There may also be legal issues for clients who enter a non-SSN number into an SSN field in the IVR or MAP.  Contact an advocate.

What if my client does not speak English? 

This phone system will start up 5 languages: English, Spanish, Portuguese, Cantonese and Vietnamese. If clients speak a different language, they can press "6" in order to be connected with a live case manager who should provide an interpreter (during regular business hours). 

What else should I know about the Assistance Line?

DTA clients also have the option to speak with a DTA supervisor, Assistant Director or Director if they are not satisified with how the worker handled their case. They also have the right to appeal any decision they disagree with. For more information about how to troubleshoot or fix a SNAP case, go to our SNAP Triage webpage. 

Tips for clients and CBOs when calling the DTA Assistance Line:

  • To reach a live DTA worker for clients who do not have or do not know their SSN, we suggest waiting on the line then pressing “9” for help. If you need to reach a worker after entering SSN/year of birth, press “2” for an interview.
  • Most of the time you can press * to repeat options or # to return to the previous menu. There is currently no option to press “0” to skip the menu and reach a person.
  • Ask for the name of the DTA worker you speak with. This could be important if there is an issue down the road.
  • Track if case managers ask for excess verifications or claim they do not have the documents that were sent to EDMC. If you have questions about whether DTA should have asked for something, let us know. 
  • If calling or talking to a First Available Worker does not fix the problem, contact the DTA Ombudsman or a local DTA office manager. See our SNAP triage webpage for more information.
  • Remember that Lifeline (SafeLink, Assurance) cell phone minutes get used up when calling DTA’s Assistance Line - even when calling a Toll Free phone number! If possible, clients with these “free” cell phone plans should try to call from a landline or social service agency line if they have limited minutes. Click here to see the Mass Legal Help web page for more information about Lifeline/Safelink (in English and Spanish). 

Sending documents to the Electronic Document Management Center (EDMC):

The main fax number for DTA Taunton Document Center is 617-887-8765 .  See our Mass Legal Services EDM page for more information about sending documents to DTA.  If you are finding that client documents snail mailed to Taunton are arriving more than two (2) days from when they are mailed at a US Post Office or USPS mail box, please contact an advocate. Some CBOs and clients have reported periodic delays in documents getting to the Taunton EDMC. You may be able to find out when DTA received the last set of documents on the IVR phone system as well. 

Going to DTA office in person:  

Clients should be reassured that if they want to go into a local office, they have a right to do so and should be able to talk with a DTA worker in person at local DTA offices. They also have a right to hand deliver documents at a local DTA office if they do not want to fax/mail documents to Taunton, or if they want DTA to make copies of the documents they have.  Clients should NOT be handed an envelope to mail the documents they bring in person. 

***If you or your clients are having issues with the Assistance Line please share on this Google Form.

Sours: https://www.masslegalservices.org/content/dta-assistance-line-information-clients-and-community-organizations
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Program Listing

DTA Programs and Services

Agency: Department of Transitional Assistance (DTA)



The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. The DTA ensures that the emergency and transitional needs of individuals and families are met through a combination of federal- and state-funded programs.

The DTA administers the Supplemental Nutrition Assistance Program (SNAP), formerly the Food Stamps Program. Transitional Aid to Families with Dependent Children  (TAFDC) provides cash assistance to families with children and pregnant women in the last 120 days of pregnancy, with little to no assets or income. The DTA also provides cash assistance to low-income families under the Temporary Aid to Needy Families (TANF) Program. Emergency Aid to the Elderly, Disabled and Children (EAEDC) provides cash assistance to those in need to stabilize their lives. Recipients must meet certain eligibility criteria.




Contact Information:

  • Physical Address:
    • 600 Washington St.
    • DTA Central Office
    • Boston, MA 02111
  • Mailing Address:
    • DTA Document Processing Center
    • P.O. Box 4406
    • Taunton, MA 02780-0420
  • DTA, TAFDC and EAEDC:
    • (800) 249-2007
    • Application Information Hotline
  • DTA Assistance Line:
  • EBT Account Information:
  • Main Phone Div. Housing Services:
  • Main Phone Div. of Hearings:
  • Website:

Location(s):

  • Department of Transitional Assistance (Springfield)
    DTA Document Processing Center: (617) 887-8765
    DTA Assistance Line: (877) 382-2363
    Application Information Hotline: (800) 249-2007
    Springfield Office: (413) 858-1000
    243 Cottage St.
    Springfield, MA 01104
    Directions

  • Department of Transitional Assistance (Holyoke)
    DTA Document Processing Center: (617) 887-8765
    DTA Assistance Line: (877) 382-2363
    Application Information Hotline: (800) 249-2007
    Holyoke Office: (413) 552-5400
    72-100 Front St.
    Holyoke, MA 01040
    Directions

  • Department of Transitional Assistance (Pittsfield)
    DTA Document Processing Center: (617) 887-8765
    DTA Assistance Line: (877) 382-2363
    Application Information Hotline: (800) 249-2007
    Pittsfield Office: (413) 236-2000
    160 North St., Suite 201
    Pittsfield, MA 01201
    Directions

  • Department of Transitional Assistance (Greenfield)
    DTA Document Processing Center: (617) 887-8765
    DTA Assistance Line: (877) 382-2363
    Application Information Hotline: (800) 249-2007
    Greenfield Office: (413) 772-3400
    298 Federal St.
    Building 1,
    Greenfield, MA 01301
    Directions



Program Information:

Agency:Department of Transitional Assistance (DTA)

Languages Offered: English, Spanish

Program Fees: None.

Eligibility: Low income, disabled, or with dependent children.

Area(s) Served:

See Also:


Sours: https://www.look4help.org/search/?id=39959188

Assistance line number dta phone

DTA Assistance Line

 

All callers to the DTA Assistance Line, 1-877-382-2363, are directed to the enhanced Interactive Voice Response (IVR) system. This allows clients to:

  • hear information about their case, including case status, benefit amount, next benefit issuance, recertification end date, and the date DTA last received a document associated with their case

  • update a mailing address and/or phone number. Effective June 27, 2016, clients in the IVR system can report a change of address via text message

  • request an Income Verification Letter

  • obtain general information about Department programs

  • request a SNAP application be mailed to them

  • connect with a Domestic Violence Specialist, the Division of Hearings, Fraud Investigation Unit, Data Match Unit, EBT Hotline or Fraud Hotline

  • be transferred to a TAO phone line

  • be transferred to the SAO phone line (if applicable)

  • be transferred to an assigned cash case manager’s phone line (if applicable)

  • be transferred to a First Available Worker (FAW) SNAP case manager

 

Important

To ensure that Assistance Line improvements are utilized as much as possible, case managers must confirm phone numbers with clients at every interaction.

 

IVR services are offered to clients in five languages: English, Spanish, Portuguese, Cantonese, and Vietnamese. The IVR system is available to clients seven days a week, 24 hours per day. The DTA Assistance Line and SAO phone line are staffed Monday through Friday from 8:15 AM to 4:45 PM, except on holidays and other non-business days.

All outgoing calls that are placed by the DTA Assistance Line now display on caller ID as COMM of MASS. This improvement will increase the number of outbound phone calls that are answered, as clients now know the source of the call.

 

 

  Last Update: August 24, 2018

 

Sours: https://eohhs.ehs.state.ma.us/DTA/PolicyOnline/%21SSL%21/WebHelp/X_Prog/DTA_Assistance_Line/DTA_Assistance_Line.htm
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Help with food and cash during COVID-19

The Department of Transitional Assistance (DTA) offices are open for limited in person services. 

You can visit DTA to apply, submit paperwork, and more. If you need an emergency EBT card in person and DTA does not agree to issue you a card in person, contact [email protected]

You can still conduct business with DTA :

Apply for SNAP

  • online
    use DTAConnect.com
  • fax:
    DTA Document Processing Center
    (617) 887-8765
  • mail:
    DTA Document Processing Center
    P.O. Box 4406
    Taunton, MA 02780 or
  • phone:
    Call DTA at 877-382-2363. Press "7" after the introductory message to reach a worker. Say you want to apply by phone 
  • through a SNAP Outreach Provider Call:
    Project Bread (800) 645-8333
    The Food Bank of Western MA (413) 247-9738
    The Greater Boston Food Bank (617)427-5200, or
    Other MA SNAP outreach partners: Mass.gov/snap-outreach.
  • In person 

Apply for TAFDC or EAEDC cash assistance

EBT Cards

If you need a new or replacement EBT card, you can ask DTA to mail you one by using the automated DTA Assistance Line (877) 382-2363 or through your account on DTAConnect.com. You can also ask a case manager for a card.  If you need an emergency EBT card in person and DTA does not agree to issue you a card in person, contact [email protected]

Follow DTA on Twitter @DTA_Listens
For more information visiit Mass.gov/DTA

Massachusetts Pandemic EBT (MA P-EBT)

Pandemic EBT is a special food benefit for families whose children qualify for free or reduced price school meal when kids are learning remotely due to the pandemic. PEBT is also for certain kids under 6 who are part of households enrolled in SNAP. 

Using your P-EBT card does not impact you or your child’s immigration status. The public charge rule does not apply to P-EBT benefits.

Visit MAP-EBT.org to learn more. 

Sours: https://www.masslegalhelp.org/covid19-dta

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