What is the FollowMyHealth® Patient Portal?
With FollowMyHealth®, you can:
- Review your medical information online in a safe, secure environment
- Communicate privately with physicians via secure messaging
- View test and lab results from your doctor
- View a summary of your office visit
- Request prescription refills
- Schedule or change appointments
- View and pay bills
I already have an account on the patient portal, why do I need this one?
The hospital will continue to use the Relay Health portal, so please continue to access this portal for any hospital related care. Nothing will change with your Relay Health log in information for hospital services.
The LRH Physician Group is consolidating its portals into one with FollowMyHealth®. You will now be able to view your doctor's office medical information and billing information all in FollowMyHealth®.
Where can I use the FollowMyHealth® Portal?
Your health record is portable and travels with you. You can access your FollowMyHealth® Patient Portal account 24 hours a day, seven days a week, via computer, tablet or smart phone. FollowMyHealth® is supported by modern versions of Google Chrome, Mozilla Firefox, and Safari, and Internet Explorer 8 and higher.
Is there a FollowMyHealth® phone/tablet App?
Yes, if you have an Apple or Android based device, you can download the app from the iTunes App Store or the Google Play marketplace store. It is easier to first establish your account on a computer. The name of the app is FollowMyHealth.
How do I sign up? Is it difficult?
It is not difficult, but your privacy is very important to us. Please bring a photo ID and a valid email address to any registration desk at one of our many physician group locations:
Behavioral Health Sciences
North Campus/Hollis Cancer Center
Once a Registration Team Member has confirmed your identity, an invitation will be sent to the email that your provided. The email will be sent from [email protected] Please click on the link in your email and provide the information requested to complete the registration process.
I have signed up but forgot my password. What do I do?
Visit http://myLRH.org/patient-portal and click on the link that says LRH Physician Group. You will be redirected to https://mylrh.followmyhealth.com. Click on the Sign In button and select the Forgot your password link. Enter your username and select reset. If the username was correct, an email with instructions will be sent to the email address on file.
I have signed up but forgot my username. What do I do?
There are two options to recover your username.
Option #1: When you created your account, you would have received an email confirming your specific FMH Secure username. Please go to your email and do a search for an email with the following information:
- it is coming from[email protected]
- the subject of the email is "FMH Secure Login Account Created"
- if you have this email it should have your correct, connected username in it
Option #2: Contact Lakeland Regional Health at 863.284.5000 for assistance with recovering your FMH Secure username. In going this route, you will need to confirm some personal information including your name, date of birth, and email address. In an effort to protect your privacy, this method of retrieval also requires additional support personnel and will require a return phone call to you.
Is my health information secure?
All the information you provide during the online registration process is confidentially processed. Once your registration is complete, you will be able to safely view and print your medical information for personal use or to share with your other doctors and healthcare providers.
Although Lakeland Regional Health Patient Portal uses safeguards, there are other safety tips you should follow when accessing this service. Always remember to protect your username and password from others and make sure to only log on from a personal or secure computer or mobile device.
Can my doctor see the changes or updates that I make in the portal?
The only information updates that are currently sent to your doctor are changes made under the My Info section. This includes patient demographics, insurance, and preferred pharmacy only if you elect to Send this information to LRH. Any changes to your personal health information are for your personal record keeping, so you will need to inform your doctor of this information during your next appointment.
How do I stop participating in the Patient Portal ('opt out')?
You can make this selection once you are logged into your portal account. Click My Account and select Preferences from the drop down. On the screen under the Account Preferences section there is a button to Delete your UHR (Universal Health Record). Click Yes in the warning box to permanently delete your UHR.
Can I view the portal in Spanish?
Yes. You can make this selection once you are logged in to your portal account. From the Home Page, the language option is available in the upper right hand corner of the screen. Click on the drop down under English and select Español
Can I print my health data?
Yes. Navigate to your My Health section. In the top right corner of each section are buttons to Email, Print, and Fax. This will perform the selection action on the section of the record you are in. You can also print individual items if you open the item first. On the Summary screen, there are also selections for Email All and Print All. Please note that your devices may not be set up for printing or faxing.
How do I find my provider?
Log into FollowMyHealth®. Go to "My Account," then go to "My Connections." The providers listed are LRH providers that you have seen or that you have an appointment with in the future.
I still have questions. Who can I contact?
FMH offers a wide variety of support from within the portal. From the Home Screen, select My Account and from the drop down select Support. Once the Support Information opens, you can click Knowledge Base for Frequently Asked Questions or click the User Manual for step-by-step instructions on using the portal.
For inquiries regarding your clinical data, please call 863.284.5000 from 8 a.m. - 5 p.m. EST Monday through Friday or email [email protected]
Pay Your Hospital Bill
Manage your Hospital Account
Login to Pay Your Hospital Bill
Our online business office is a free, safe and convenient way to access and view your account information, make payments, view insurance activity, update your personal information, and communicate with our business office regarding your treatment at Lakeland Regional Health Medical Center.
Hospital Account FAQs
- A deductible is the initial amount of "covered" health costs that you pay before your insurance plan begins reimbursement. A deductible is usually a set dollar amount such as $250 or $500.
- A co-payment is the portion of your health care expenses not covered by insurance. A co-payment is usually a percentage figure, like 10% or 20%. For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your co-payment might be 20%, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280. Once you have this information, there is a number of ways for paying your bill:
- If your insurance pays all but a deductible or co-payment, you will be required to pay an estimate of your portion of the bill at the time of service.
- The hospital will file the claim for you. After insurance has made payment, you will receive a bill asking for payment on the balance using cash, check, or credit card.
- In certain circumstances, you will be able to make monthly payments to the hospital until your bill is paid in full. You should discuss this with our Patient Accounts Department.
If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.
Important Information about Paying Your Hospital Bill
On November 1, 2020, our payment software will be upgraded.
The new link to pay hospital bills is http://www.personapay.com/LRH/login.
If you have questions during this transition, please call 844.930.0464 for assistance.
At Lakeland Regional Health, we want to stay connected with you on your path to wellness.
That is why we are pleased to offer two convenient ways to access your health information and a convenient link to our hospital bill pay system.
We offer a Patient Portal for our LRH Physician Group (our doctor’s offices) and one for our Medical Center and hospital-based services. Those who are 18 and older can use these portals to safely access their health information and enjoy a number of other benefits. We encourage you to sign up today! For answers to frequently asked questions, please click on one of the links at the bottom of the page.
If you are not signed up for our Patient Portal, please visit our Medical Records page to learn about the convenient ways you can obtain your records, including electronically or by mail.
Medical Center Portal FAQs
Hospital Account FAQs
Physician Group Portal FAQs
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