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Office Depot Adds Free In-Store & Curbside Pickup

BOCA RATON, FL — Office Depot, a wholly owned subsidiary of The ODP Corporation, a leading provider of business services, products and digital workplace technology solutions through an integrated B2B distribution platform with an online presence and approximately 1,100 stores, has enhanced its in-store and curbside pickup option to 30 minutes at Office Depot and OfficeMax stores nationwide, announced Monday.

Customers can take advantage of this free and convenient best-in-class service by simply placing a qualifying order online at officedepot.com or via the Office Depot mobile app and selecting “Store and Curbside Pickup” at checkout at least two hours before the store’s closing time. For in-store and curbside pickup orders not ready in 30 minutes, customers will receive $5 off their next qualifying purchase1. Visit officedepot.com/pickup for complete details.

“As work models and learning environments continue to evolve, customers are looking for solutions to meet their school and business needs in near real time to maintain productivity,” said Kevin Moffitt, chief retail officer for Office Depot. “We are making a promise to our customers that online and mobile orders will be available for in-store and curbside pickup in 30 minutes – guaranteed. By improving our fulfillment time from 1 hour to 30 minutes, we are reinforcing our commitment to speed and convenience.”

A one-stop solution for all business and learning needs, Office Depot offers customers office supplies, technology, cleaning and breakroom products, furniture, printing solutions and more through a variety of additional fast and convenient shopping and fulfillment services, including:

  • Same-Day DeliveryQualifying orders are available for same-day delivery! Simply place an order, choose a delivery window that’s convenient for you, and the products will be delivered to your door in as little as one hour.
  • Same-Day Printing Services: A wide portfolio of print solutions including flyers, signs, posters, banners, marketing materials and more, are available for same-day pick-up! Qualifying orders must be placed in-store or online for in-store pickup by 2:00 PM local time and Same-Day Service must be requested at time of order.
  • Free Next-Business Day Delivery: Spend $45 or more on qualifying orders and get free next business-day delivery.
  • Office Depot Automatic: Choose from products such as coffee, water or office supplies, set a delivery schedule and let Office Depot take care of the rest. Your supplies can come automatically when you need them, for as long as you need them. And, you can easily modify, skip or cancel your product subscription at any time.
  • Tap & Pay: For fast and simple checkout,contactless mobile payment solutions including, MasterCard, Visa, American Express, Discover, Samsung Pay, Apple Pay, Android Pay and more, are accepted at Office Depot and OfficeMax stores.
Sours: https://www.inddist.com/company-expansion-consolidation/news/21533184/office-depot-adds-free-instore-curbside-pickup

Office Depot’s New Tech Aims to Boost In-Store Service and Omnichannel Access

 laptop, planner and coffee on a green desk

Office Depot is leveraging some of its newest hand-held technologies as it adjusts its operations during the COVID-19 crisis.

The retailer, which also operates the Office Max chain, said its stores remain open as essential businesses specializing in school and office supplies, offering online ordering and delivery options, too. In addition, it has added a curbside pickup service amid the pandemic, which makes use of the company’s new hand-held TC51 devices from Zebra Technologies.

“We recently implemented a curbside pickup program to better meet the needs of our customers and help them get what they need safely,” Jonas Stillman, Office Depot's director of store systems, told CO—. “This functionality was built out on our TC51 devices within a few days and has been a tremendous success.”

Office Depot last year transitioned from an iOS-based to an Android-based platform that allows the company to develop its own specialized applications designed to streamline workflows and improve customer service. After a thorough testing process, Office Depot selected and rolled out the Zebra Technologies TC51 handheld device, based on feedback from workers.

Meanwhile, Office Depot’s delivery drivers are carrying Zebra’s TC56 touch computers to facilitate contactless delivery through the company’s proof-of-delivery application.

 office depot employee using zebra technology in store

Expanding omnichannel capabilities

Office Depot has been using technology to put more selling power into the hands of its store-level workers as it expands its omnichannel capabilities amid burgeoning online orders.

The company is seeking to enhance the service levels in its 1,300 stores to provide a point of differentiation against rivals such as Staples and online sellers like Amazon, while at the same time making it as easy as possible for customers to buy product whenever and wherever they choose.

That push comes as Office Depot announced in January a partnership with Shipt, the delivery service owned by Target, to offer same-day delivery of office supplies from Office Depot store locations in 200 markets.

Taken together, the moves reflect strategic maneuvers by the chain to enhance the convenience it offers customers as the digital economy challenges office supply merchants, and as rival Staples adds co-working experiences to differentiate its own model.

A report from Zacks Equity Research noted that Office Depot has leveraged technology and automation efficiently, which is gaining traction in its e-commerce efforts.

“The recent collaboration with Shipt … to provide a quick and convenient shopping experience, is commendable,” the report said.

It has allowed us to shift labor from tasks that were not customer-facing to having more staff doing what they should be doing, which is selling more product.

Jonas Stillman, director of store systems, Office Depot

Automating tasks like inventory tracking and shelf-space planning

Office Depot has rolled out a suite of applications that its store-level workers can use to assist in the sales process when interacting with customers, and for operational functions such as inventory tracking and store planogram verification. The applications automate and consolidate many of the functions that previously had been done with a pen and clipboard or were performed on other systems.

“It has allowed us to shift labor from tasks that were not customer-facing to having more staff doing what they should be doing, which is selling more product,” Stillman told CO— in an interview at the National Retail Federation conference in New York.

The consolidation of applications on the single mobile device has also allowed the company to eliminate the use of paper for all store operations, he added.

The devices help employees provide better service to customers on the sales floor through applications such as a product lookup tool that allows workers to easily view details about any item the retailer offers. It also provides operational details about each product, such as where it belongs in the product planogram, whether or not it is available in the stockroom, and, if so, where in the stockroom it’s located. That particular app is used about a million times per day in the stores, Stillman said.

Another practical app that can help store-level workers drive more sales is the omnichannel application, which can be used to facilitate customers’ online orders for in-store pickup, or online orders that can be shipped to a customer’s home or office from the stores.

For store managers, the devices allow them to view store sales levels throughout the day — something that previously required them to go to a back office.

 Jonas Stillman headshot

Additional functionality

The device also includes applications that aren’t directly connected to product sales, such as skill training applications, and video messages from Kevin Moffitt, chief retail officer of Office Depot, that are designed to focus workers’ energy. The messages are broadcast to workers each time they log into their mobile device.

“It’s a message from him to make sure that all 25,000 associates in our retail stores are on the same page as far as what our priorities are,” said Stillman. “This device has helped us enable that, because all of our front-line associates have one of these devices in their hands.”

Stillman stressed that even though the devices have helped the company automate some of the functions that previously had been done manually, Office Depot has not reduced its store-level staffing, opting instead to have workers spend more time interacting with customers.

The new applications and devices required minimal training, he said, because the company worked hard to make sure they were intuitive and mimicked the flow of the previous processes.

Office Depot is also deploying 3,500 new TC56 devices from Zebra Technologies to its warehouses and delivery operations, said Norm Parker, who oversees Office Depot's supply chain field support teams.

Similar to the consolidation of functions on the in-store devices, the supply chain devices also will combine legacy warehouse functions in a new suite of applications that can be accessed on a single device.

Office Depot’s supply chain also will use a software application called Workforce Connect that will facilitate push-to-talk telephonic communications between distribution centers and between the distribution centers and the corporate office.

“Through our investment in Zebra technology devices, we have seen improved productivity, accuracy and delivery performance across our private fleet and fulfillment operations, which have contributed to an enhanced customer experience,” said John Gannfors, chief merchandising and supply chain officer for Office Depot.

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Published May 19, 2020

Sours: https://www.uschamber.com/co/good-company/launch-pad/office-depot-customer-experience-tech
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Office Depot

Rated with 1 star
Marcella of Farmington, MI Verified Reviewer
Original review: March 29, 2021

I ordered an office chair from Office Depot. The chair was delivered to someone else (a stranger). The recipient called to tell me he had a chair delivered to him with my name and phone number. He called Office Depot to report the error, and the chair was picked up by UPS and delivered on 3/25/21 to Office Depot in Columbus, OH. I have been told by the store manager and customer service that it takes 24 hours to get the refund. It's been 72 hours, and I'm still waiting. The store manager (#6069 Farmington Hills, MI) **, has given me the run around. He should be reprimanded for such horrible customer service. He gave me the 800 customer service number, who says he should have handled it, and that it was out of their hands.

Customer increased Rating by 3 stars!
Alex of Omaha, NE Verified Reviewer
Resolution response: April 17, 2021

Office Depot has resolved our peeling desk top issue. Vera ** from Office Depot was amazing. She initiated a case resolution, followed up with all departments involved, and provided constant update status to us. Then concluded in with Home Nations furnishing a new (replacement) desk top. We are so happy to see this horrible looking desk top replaced. Thank you Vera and Office Depot.

Original review: March 15, 2021

WARNING! Do not purchase any office or any other furniture from Office Depot or Office Max. I purchased an Office Manager Desk and a File case, and the PAPER (THAT’S RIGHT PAPER) laminate is peeling off of both items. I sent a request to HOME NATIONS (Manufacturer of their furniture and outfit that supposedly warrants their products for 5 years) to replace the top of the Managers Desk, which is peeling. Home Nations refused to honor their warranty and said it was normal wear and tear. They indicated the damaged area was from laying my sleeves or hands on the desk not a product defect. AS IF ONE SHOULD NEVER LAY THEIR ARMS ON A DESK OR ANY FURNITURE FOR THAT MATTER.

The problem is they lay a paper laminate on their products and stop at the top edge of the furniture edge, then there is a 1/32 to 1/64 gap at the top. Then they proceed to place the laminate after that gap and wrap around the lip to the bottom of the top. This is peeling waiting to happen. This is not wear and tear. In fact, it’s a major product defect.

What should have been done is to continue from the top of the desk or furniture, wrapping around the curve or straight edge and ending at the bottom of the lip. This would result in no gap to allow for peeling. If one looks on close up pictures on some products on their website, you can see the gap I am addressing. Of course, they do not show many close-up pics of items on their website which would reveal this separation.

I am having the same problem on the file case, purchased at the same time, that has a printer on top of it. Why then is it starting to also peel in the same area? We are certainly not laying our sleeves on hands on it! Recommend not purchasing from either Office Depot or Office Max as THEY DO NOT STAND BEHIND THEIR PRODUCTS. IT’S EASY TO BOGUSLY OFFER A 5 YEAR WARRANTY AND NOT STAND BEHIND IT. What a poor excuse for a customer responsive company.

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Office Depot response

Hi Alex, I'm sorry to read about the difficulty that you are experiencing with your desk. I'd like to help, could you please send a copy of this complaint along with your contact info (this site doesn't share it with us) to [email protected]? Upon receipt a member of our Executive Customer Relations Team will connect with you and get this sorted out. Again, I'm really sorry about the difficulty you are running into with your desk.

Sincerely,

Casey A

Office Depot

Rated with 1 star
John of Cooperstown, NY Verified Reviewer
Original review: March 13, 2021

This is not a full service chain -- they just want to sell products, and if they don't work, that's tough 'stuff' for the customer. I'm an older man -- 68 -- and I don't know tech. Some help would be nice. Stores are also understaffed.

Office Depot response

Hi John,

Thank you for your feedback. We appreciate your business and your candid comments. I'll make sure we share your review with our retail leadership team.

Sincerely,

Casey A

Office Depot

Rated with 1 star
Salman of Austin, TX Verified Reviewer Verified Buyer
Original review: Feb. 25, 2021

I’ve been trying to get a whiteboard for the past 40 days through Office Depot. I placed order for a dry erase whiteboard which arrived in a super damaged box as if things will fall off if I even lift it. I accepted it considering that boxes tend to get damaged during shipping yet the product is usually in an acceptable condition. I opened the box and most of the crucial parts were missing. I contacted the customer support and got a replacement order placed which arrived super late and to my surprise, it arrived in the same condition as the first package and the parts are missing AGAIN! Also, there is no sign of merchant credit on my payment account and their customer resolution team is never available and responds back after 2-3 days. This is a highly unreliable brand and should probably do all the customers a favor by closing their business because there’s no point in running a business if quality cannot be maintained and customers are not satisfied.

Rated with 1 star
Claudia of Palm City, FL Verified Reviewer
Original review: Feb. 24, 2021

Do I have to give it any star since they obviously don't care. Order not arriving. I cancelled and it arrives 5 days later. I called to return it and for two weeks and daily calls and emails still waiting for the promised pick up that never comes. They have the nerve to say I'll get my refund when it gets to their warehouse, like that will ever happen. Asked if I can bring it to the store and they say no. Asked for a shipping label and I'll send it, no response. They are quick to charge your credit card though. This has to be illegal.

Rated with 1 star
Eric of Lebanon, TN Verified Reviewer Verified Buyer
Original review: Feb. 19, 2021

Purchased a graphics card from Office Depot. Shipping time went from 5 days to 33 days once I clicked purchase. My CC was charged at the time of purchase. The item remained available online for another 1 1/2 weeks. 33 days came and went, no card. Office Depot customer service swore to me that they took care of it, the card existed (I asked several times if it ever existed) they gave me a priority # and said they would rush the card.

36 hrs later I was sent a email stating the order was canceled and that I would get my money back (still waiting). In those 33 plus days waiting for a card that didn’t exist, graphic cards have all but doubled in price. How many others fell for this scam I wonder? They held my money until they couldn’t anymore? I also bought a hdmi-mini DisplayPort adapter for that video card the day after online purchase from my local Office Depot and am now stuck with it because of return policy. I normally shop Newegg, Amazon for tech and learned a lesson from this... Do Not Trust Office Depot!

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Rated with 5 stars
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Danielle of Antelope, CA Verified Reviewer Verified Buyer
Original review: Feb. 6, 2021

I purchased a 4K Fire Stick for my TV so I could use the Alexa features to view my Ring doorbell and Lorex security cameras. The purchase price was on sale for $39.99 plus I had $45 in reward points so I used that to pay for the entire purchase with the warranty. It said it was on backorder until Jan 6 which was fine. They emailed a few times between Dec 13 when I ordered and Jan 6th just saying it's backordered even though their website frequently showed it in stock.

Jan 9th they emailed me saying the order was canceled which was annoying because the item was listed in stock with next day or 2 day delivery several times but "whatever" I thought, I'll just reorder. Except when I went to reorder they raised the price $10 to $49.99 plus $9.99 shipping and the warranty was $6 instead of $3 so it went from a $47 order to a $70 just like that plus a month wasted time. I coulda ordered it for $40 from AMZ during Christmas time directly and had it next day but I wanted to use my reward points before they expired in a week. I was ready to let go on them but kept calm to give them a chance to rectify the issue.

I contacted customer support explaining how messed up it is to string me along for a month then cancel my order after jacking the price up $25. They responded back apologizing and said they would honor the original price + shipping as long as I called their support line within 48 hours to approve and complete the transaction as they cannot do it via email support. I called the next morning before work and the wait time was only a couple minutes. I had the matter settled in no more than 10 minutes and the agent even expedited the order for the inconvenience and it arrived the next day.

Even though the issue could've been avoided in the first place, I appreciate their effort and willingness to honor my order price. I leave reviews for products all the time because I always reference them for every purchase I make but don't usually go out of my way to leave a review for a company as a whole but in this case, I felt Office Depot's customer service was definitely worthy of acknowledgement. Thank You Office Depot.

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Rated with 1 star
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Susan of Farmingdale, ME Verified Reviewer
Original review: Jan. 27, 2021

In the past month I have ordered two things from Office Depot. They have the worst customer service that I have ever experienced and I have been using online shopping for many years. One item was extremely late and it took several days for them to even bother to reply to my inquiries. It finally showed up and was damaged but usable.

The second item was a chair. Two days after the date it was to be delivered I contacted them to get an update. It took them 3 days to bother to reply and the reply was just to tell me someone would be in touch within 48 hours. 5 days later I got an email claiming the chair was no longer available and saying my order would be canceled. The exact same chair (identical including color) is still being sold on their website and is listed as in stock for immediate shipment.

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Rated with 1 star
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Trask of Tillamook, OR Verified Reviewer
Original review: Jan. 13, 2021

Went online on Office Depot. Saw Logitech mouse for $12.95. No shipping costs listed, now I see my PayPal account has a $10 shipping charge, this was not shown on my invoice. Why don't they show the shipping charge, this is dishonest.

Rated with 1 star
Danny of Georgetown, TX Verified Reviewer
Original review: Jan. 6, 2021

I just had the worst experience in purchasing anything in my entire adult life and I'm 69 years old. I was told my order was out for delivery on 12/30/2020 and I was told it would arrive by 5 pm and later I was told it would still arrive by 9 pm. The furniture never arrived. I was told it would arrive the next day & it did not arrive. I then was told it would arrive on 01/04/2021 and it still did not arrive. It did arrive on 01/05/2021 at 3:40 pm. I was told by the contractor the boxes could only be left on the front porch or garage, but the contractor that assembles the furniture for Office Depot wants them in the room where they will be assembled. These boxes were too heavy for me to move on my own.

If I had known I would receive the absolute worst service I could imagine, I would not have purchased your furniture, and being told that I had to move the boxes was more than I could tolerate. Fortunately for me, the delivery person was kind enough to put them in the room where they are to be assembled. Please do not use the corona-virus as an excuse. The communication has been horrific with the vendor used for customer service except for the supervisor, May, that took over my delivery issue and got it handled. Previous to her, I had been lied to by a front line person and hung up on by what was told to me to be a supervisor. This model of business is not sustainable in my opinion and to be sure, I will NEVER order anything from Office Depot again. Extremely, disappointed!!!!

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Sours: https://www.consumeraffairs.com/retail/office_depot.htm?page=2
Online Delivery \u0026 Free Store Pickup at Office Depot OfficeMax

Office supply giant Office Depot rolls out same-day delivery in three markets

Office Depot announces plans to offer same-day delivery in three markets.

Back-to-school shopping is right around the corner. Office Depot plans to offer same-day delivery service just in time for students and professionals alike.

The supply chain giant, which had sales of $11 billion last year, is partnering with Deliv, a crowdsourced, same-day delivery startup, to provide the shopping option. The service will roll out in three markets, including Atlanta and Los Angeles on Aug. 28, and in the Fort Lauderdale/ Miami area Sept. 6.

“Retail is undergoing a rapid transformation,” said Kevin Moffitt, senior vice president and chief digital officer at Office Depot said in a statement. “To exceed our customers' increasing expectations, we continue to enhance our omni-channel shopping experience. Adding same-day delivery capabilities to our growing in-store pickup and ship-from-store programs allows us to better leverage our retail locations as distribution hubs, and serve our customers faster and more efficiently.”

With Deliv, unlike three-party delivery apps, customers can shop directly at OfficeDepot.com, scheduling same-day delivery at their convenience for items 50 pounds or fewer.

“With this business model, Office Depot holds the customer relationship,” said Daphne Carmeli, chief executive officer and founder at Deliv told USA TODAY.

In a press release, Office Depot said they plan to waive delivery fees as an introductory offer. Kevin Moffitt, senior vice president  and chief digital officer at Office Depot, said the free delivery will likely not last forever, but the company has not yet determined when they will update delivery fees. Office Depot plans to add the service to an additional 10 markets by the end of the year. 

"Same-day delivery is helping to make our stores more effective, a way for us to offer greater value to our customers." Moffitt said in an official statement to USA TODAY. "This is another option for customers who may need something right away, but may not be able to come into the store."

Same-day, or 'last-mile' delivery has become an almost expected staple among consumers with services like Amazon Prime flooding the market, giving customers the decision to shop across a variety of channels, including in-store, online pick-up and delivery.

“The battleground for the customer experience has been focused on delivering speed and flexibility for customer fulfillment,” Carmeli said. “Retailers are really battling for the buy button.”

Additional options is what retailers need to do to remain competitive in today’s market, Carmeli said. Studies conducted by Deliv, which works with more than 4,000 retailers nationwide in 700 cities, found that 80% of shoppers want the same-day delivery option, while 64% of millennials said they are more likely to make a purchase if same-day delivery is an option.

“We see increased basket sizes, increased number of times people order,” Carmeli  said. “What it really provides is additional choice.”

Same-day delivery is also attractive to busy consumers because it saves them the hassle of making a trip to the actual store. 

"Most people don't favor going to the office supply store as one of their top shopping trips," said Shelley Kohan, vice president of retail consulting at RetailNext, a research company measuring shopping behaviors and in-store analytics of brick-and-mortar retailers. "What Office Depot is doing is giving customers the opportunity to have their time back. They're training the customers to shop seamlessly, teaching them the value of time and convenience." 

Pricey delivery fees, however, may deter customers from using the service. The biggest test will be if the supply chain can make a profit off the venture. 

Related:

Amazon is giving first-time Prime Now buyers $10 off—here's how to cash in

Tompor: How Amazon Prime is selling deals, apps, memberships and more

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Sours: https://www.usatoday.com/story/money/2017/08/07/office-supply-giant-office-depot-rolls-out-same-day-delivery/545033001/

Ship office to store depot

Office Depot expanding FedEx shipping services to all US stores

Dive Brief:

  • Office supplies retailer Office Depot said Tuesday that as of Sept. 2, its partnership with FedEx will expand to make shipping services available in all 1,513 Office Depot and OfficeMax stores nationwide.

  • Office Depot, which has partnered with FedEx for the past seven years, said the companies will team to offer early morning, late evening and Sunday drop-off options in many locations.

  • Office Depot associates also will prepare packages (including shipping documents) for customers.

Dive Insight:

Both Office Depot and Staples are scrambling to differentiate their products and services since their merger plans were scuttled in May. Earlier this month, Office Depot announced that Roland Smith will retire as CEO now that the company’s post-merger strategic plan is in place. 

Boosting business services could be key for both office supplies retailers, and competition in that space is likely to heat up. Amazon has entered the business and consumer office supplies space, but its efforts, though touted by both retailers as a looming threat, were dismissed as arguments intended to ease antitrust concerns.

So Office Depot and Staples are turning to their respective brick-and-mortar holdings, which offer a competitive edge that Amazon simply can't match. Staples is experimenting with providing space and services to entrepreneurs and other businesses through a partnership with co-working startup Workbar. For Office Depot, leveraging physical stores means expanding FedEx shipping services.

“We have seen an increase in the use of FedEx shipping services and solutions in our OfficeMax retail stores, and look forward to rolling them out to our entire chain early next month," Ron Lalla, executive vice president of merchandising for Office Depot, said in a statement.

These types of in-store efforts are crucial for office supplies retailers, which have seen much of their consumer retail business peter out as their increasingly commodified merchandise has become available everywhere from Amazon to general merchandisers like Target and Wal-Mart, and even drugstores.

There’s really “no other place besides Office Depot and Staples to get everything you need for your office," Scott Wagner, a partner at law firm Bilzin Sumberg and an antitrust expert, told Retail Dive earlier this year. "But everything you can get there, you can get somewhere else.”

Sours: https://www.retaildive.com/news/office-depot-expanding-fedex-shipping-services-to-all-us-stores/425474/
Can Closing 300 Stores Save Office Depot From Demise?

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