I have an Arlo Q which has been operating really well for several years. It is mounted in the garage away from the doors. A couple of months ago I noticed that it stopped triggering the lights and found that the camera wasn't seen as connected to Arlo anymore. I just got around to fixing it now, but I can't get it to connect. I've followed the instructions and tried numerous things, but it refuses to get into sync mode, and on top of that when it is plugged in I can see my router still thinks it is sending data.
- Unplugging for 30 seconds or more
- Holding down the sync button for 5 seconds, 10 seconds, a LONG time, when I do this the blue light never comes on and I never hear any clicks.
- I've used a paperclip and held in the reset button for 20 seconds, and again later for 30 seconds. I finally heard a series of clicks, but it still doesn't do anything other than show the solid amber light. It will not enter sync mode.
Any ideas on what to try next?
How do I factory reset and re-sync my Arlo camera?
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Factory resetting your Arlo wire-free camera returns it to default settings and removes the camera from your account. This means that you must follow the Arlo app setup process to use your camera after a factory reset.
Factory reset a camera from your Arlo account
To factory reset your camera while it is connected to the cloud:
- Launch the Arlo app or log in to your Arlo account at my.arlo.com.
- Tap or click Settings > MyDevices and select the camera you want to reset.
- Tap or click RemoveDevice.
- Tap or click Yes to confirm that you want to remove the camera from your account.
- Return to the Devices page.
- Tap AddNewDevice.
- Select Cameras,
- Follow the prompts to reconnect your camera to your WiFi network, Base Station, or SmartHub.
Factory reset an Arlo camera with the sync button
To factory reset your camera if it is offline or does not have battery power:
- Unmount your camera and find the sync button. The location of the sync button varies for different camera models:
Pro 3, Pro 4, Floodlight, and Ultra models:
Release the camera from the camera housing to access the sync button. Example:
Essential Wire-Free, Pro, Pro2, and other models:
Find the sync button on the camera housing. Examples:
- Press and hold the sync button for about 15 seconds, until the camera LED begins blinking amber, then let go. Note: If you accidentally hold the sync button too long, return to step 1.
- Ensure that the camera LED blinks amber three times.
- Launch the Arlo app or log in to my.arlo.com.
- Tap or click Settings > MyDevices and select the camera you just reset.
- Tap or click RemoveDevice.
- Tap or click Yes to confirm.
- Return to the Devices page and tap or click AddNewDevice.
- Select Cameras.
- Follow the prompts to connect the camera to your WiFi network, base station, or SmartHub.
- If needed, insert the camera back into its camera housing until it clicks back into place.
Last Updated:09/14/2021 | Article ID: 000062438
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How to reset Arlo security cameras before moving or giving them away
If you choose to leave your security cameras behind when moving — perhaps because they are part of a custom installation, or because the buyer paid a premium to keep them — you need to reset them correctly.
The same could be said for all smart home devices. But where forgetting to factory reset smart lighting and switches is a minor annoyance to the property buyer and seller alike, sensitive devices like security cameras, such as the Arlo system, need to be handed over with care.
Arlo security camera system, specifically, can be easily reset to factory settings, returning the system to as-new condition. This means any hardware left behind when you move from your former home can be set up and used by the new owner.
Particularly useful about Arlo camera systems, is that to reset them you only need access to the SmartHub base station. This makes it easy for the property seller to quickly reset the system, but also means the buyer can reset everything without having access to the previous owner's account. Some systems, like Ring, ask for the previous owner to remove devices from their account before they can be reset and used by someone else.
To perform a factory reset on your Arlo SmartHub or Arlo base station, resetting all settings to default and removing your account from the system, follow these instructions:
- Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station
- Hold the button in for 10 seconds
- Wait for the base station to reset
- The LEDs on the front will flash amber
Arlo security camera systems are easy to reset and sell or give away Arlo
Once the lights have stopped flashing, the base station will reboot, and after that the reset process is complete. The base station is now ready to be connected to the new owner's Wi-Fi network and added to their Arlo account. At this point, the previous owner can no longer access or control the system in any way at all. Lastly, remember to remove any SD cards you have used to store footage locally.
This reset process works with the following models of Arlo SmartHub and base station:
Arlo Pro 3 Wire-Free Security System - 3 Camera Kit
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Reset how q to arlo
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