Ecobee not connecting to server

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Wi-Fi: FAQ, Setup Guide, and Troubleshooting

This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. For connection issues with your Switch +, please visit our Switch + Wi-Fi troubleshooting article. 

FAQ

Can I set up my ecobee without Wi-Fi?

The short answer is yes.

Even without a Wi-Fi connection, your ecobee will still function as a traditional thermostat; it will engage your equipment as needed and maintain your comfort set points.

You can simply skip the Wi-Fi Configuration portion when setting up your ecobee, though please be advised that skipping this step and never connecting your ecobee to Wi-Fi will not allow you to complete the registration process, so you will be unable to create an ecobee account.

In the event that you require assistance from our Support team, without a registered ecobee account with sufficient data, our Support team will be quite limited in the assistance they can provide, so we recommend initially connecting to Wi-Fi to at least register your thermostat.

After you've registered your thermostat, if you choose to proceed without a Wi-Fi connection, you will lose some of the ecobee's most useful features such as:

Remote access through the mobile app and Web Portal

You will not be able to check the status of your thermostat or make any changes through the mobile app or Web Portal.

Weather

Your thermostat will not have access to any weather data. If your home has a heat pump system, the ecobee relies on weather data to determine if it's safe to run your compressor.

Home IQ

To generate Home IQ and System Monitor reports, your thermostat needs to be online and communicating with our servers, so you will not receive any efficiency reports or have access to any runtime data.

HomeKit, Alexa, and other APIs

Since HomeKit (Siri) and Alexa require a stable Wi-Fi connection (as do all other apps such as IFTTT, Wink, SmartThings), you will not be able to utilize any of these features.

Pairing a SmartSensor 

To pair an ecobee SmartSensor to a thermostat, you will need to have the thermostat and your ecobee app on the same Wi-Fi connection. To know more about how to pair a SmartSensor to your thermostat, visit our general FAQ article.

How do I find the network information on my ecobee?

Knowing your thermostat's network information is useful in identifying Wi-Fi issues and when troubleshooting with our technical support team.

1. On your thermostat, go to the MAIN MENU > ABOUT

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2. Under About, scroll down and select Wi-Fi to view your thermostat's network information.

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On top of your network information, you can also view your the status of your thermostat's connection to your Wi-Fi router as well as to the ecobee.com server. Your Wi-Fi signal strength can also be found here – this information is useful in identifying dropped connections as well as Alexa command issues.

How do I know my connection is secure?

ecobee is committed to protecting our customer’s privacy.

We support WPA/WPA2-AES security for connecting to Wi-Fi networks.

Once the ecobee thermostat has joined the Wi-Fi network, it initiates an encrypted TLS connection to ecobee's servers. This TLS connection is authenticated using certificates, and provides privacy and data integrity to the underlying communication channel.

The security model of the thermostat is one in which the device itself always initiates connections to ecobee’s servers—no incoming connections from the internet are permitted to the device.

ecobee products and services use an SSL connection to ensure the highest level of security. The SSL protocol is commonly utilized by banks, government agencies, and e-commerce sites to ensure privacy and the protection of personal information.

For more information, please review our Privacy Policy.

Set up Guide

How do I connect my thermostat to Wi-Fi?

Wi-Fi configuration on the ecobee is part of the thermostat's initial set up process. If you've skipped this step or have made updates to your home network, follow the steps provided below:

1. On the thermostat, tap on the MAIN MENU > SETTINGS > WIFI to open the Wi-Fi configuration screen.

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2. On this screen, make sure Wi-Fi Radio is Enabled and tap on Network.

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3. You will have the choice of using an iOS device or manually selecting your Wi-Fi network. If you do not have an iOS device, tap on Select Wi-Fi Network.

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5. Find your Wi-Fi name on the list provided. If are installing an ecobee3, ecobee3 lite, or an ecobee4 and you have a dual-band network, be sure to select the 2.4Ghz network from the list. This condition will not apply to the SmartThermostat with Voice as this model is dual-band compatible.

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6. Type in your Wi-Fi Password and hit Connect.

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7. Wait for the ecobee to show the success message and hit OK to finish the process.

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How do I use an iOS device to set up Wi-Fi?

Using an iOS device to connect your thermostat makes for a fast an easy set up that eliminates the need of typing in your Wi-Fi password. All you need is an iOS device (iPhone, iPad, or iTouch) that is connected to a compatible Wi-Fi network. Follow the steps provided to get started:

1. Go to Main Menu > Settings > Wi-Fi 

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2. On the Wi-Fi Configuration screen, select Network and highlight the option that says "Use iPhone, iPad, or iPod" before tapping Next.

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3. Your thermostat should show a screen detailing the setup instructions. While on this screen, go to your iOS device and open Settings> Wi-Fi. 

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5. On the Wi-Fi screen, tap on the ecobee's serial number to set it up as a new device and select the Wi-Fi network you would like to connect the thermostat to. Wait for the success message and hit Done to complete the process.

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The ecobee thermostat will now connect to your Wi-Fi network and will display a “Successfully connected to ecobee.com” message upon completion. Tap “OK” in the bottom right corner on the ecobee thermostat screen.

Troubleshooting

Wi-Fi Troubleshooting Checklist

If you are having issues with Wi-Fi or are in the middle of setting up your thermostat for the first time, here are a few things to consider:

1. Ensure your router is powered on and is broadcasting on a 2.4 GHz network. If you have a dual-band router, you’ll want to make sure to connect to the 2.4 GHz band—not the 5GHz band.

UPDATE: This consideration doesn't apply to SmartThermostat with Voice Control as it is dual-band compatible (i.e. supports connections on both the 2.4 GHz and 5 GHz bands).

2. Ensure your firmware is up-to-date by going into Main Menu > About > Version on your thermostat.

3. Check your router and ensure that your encryption type is set to WPA/WPA2-AES. We recently updated our security protocols removing support for TKIP encryption, so you may need to update your router settings.

4. If your thermostat is already connected previously, check the signal strength on the ecobee by going into the Main Menu > About > Wi-Fi on your thermostat. A signal strength lower than 75% could account for connection issues.

My ecobee is not connecting to my router

Connection issues can be caused by a number of things. Try the steps below to troubleshoot the issue:

1. Try power-cycling the ecobee and the router by unplugging the router and removing the ecobee from the wall.

2. Leave both the router and the ecobee off for about two minutes, then plug the router back in first.

3. Once the router is back up and running, place the ecobee back on the wall and wait for it to finish powering up—it should reconnect to Wi-Fi on its own.

You can check the status of your connection on your thermostat's screen by going into the MAIN MENU > ABOUT > WI-FI. You’ll want to make sure your ecobee is connected to your router, as well as connected to the ecobee.com servers.

4. An older firmware version may also cause connection issues. Check your thermostat's firmware version by going to MAIN MENU > ABOUT > VERSION. Visit our article on the latest thermostat firmware version to know if your thermostat is up-to-date.

If you’re on an older firmware version, reach out to our Support team (1-877-932-6233) and request an upgrade.

5. If your Wi-Fi signal strength is low, consider moving the router closer to the ecobee (if possible) or looking into a Wi-Fi range extender to provide a stronger signal.

6. If the above steps don’t work, try connecting via mobile hotspot.

Depending on whether you're an iOS or an Android user, you can enable your hotspot by following these steps: 

iOS device: 

  • Open your device's Settings
  • From Settings select Cellular and then use the slider to turn Personal Hotspot to on. 
  • Underneath the slider is the password to your hotspot.  

Android device: 

  • Open your device's Settings
  • Select Network & Internet. Then Hotspot & Tethering. 
  • Tap Wi-Fi hotspot. Turn this to on. 
  • You may need to set up certain settings such as the hotspot name or password if it has not been enabled previously. To do this, select Set up Wi-Fi hotspot.

Once your Personal Hotspot is enabled, your phone's hotspot can be discovered on the ecobee itself. On the thermostat, open up the Main Menu and then tap Settings >> Wi-Fi >> Network and scroll until you see the device's hotspot name under the available networks.  

NOTE: If you’re able to connect to a hotspot but not to your home network, this indicates an issue with the network. Ensure that you’re connected to a 2.4GHz network, are entering the correct network password and the security settings for your network aren’t too high for the ecobee to access.

My ecobee is not connecting to ecobee servers

If your ecobee is connected to your home network but is unable to connect to ecobee servers, the issue may be caused by security settings on your router. To check if your ecobee is connected to ecobee servers, go to MAIN MENU > ABOUT > WI-FI > CONNECTED TO ECOBEE.COM.

If it's not showing as connected to ecobee.com, follow the steps below:

1. Try power-cycling the ecobee by removing it from the wall and leaving it off for two minutes

2. After two minutes, place the ecobee back on the wall

3. To reconnect to Wi-Fi, go to MAIN MENU > SETTINGS > WI-FI > NETWORK > SELECT WI-FI NETWORK. Choose your home network from the list and wait for the ecobee to reconnect

4. If your ecobee does not connect to Wi-Fi after following the steps above, try connecting to a mobile hotspot.

If you’re able to connect to ecobee server through a hotspot but not through your Wi-Fi network, this may be due to a security setting on your router such as a firewall preventing outbound traffic to ecobee.com. Try checking your router and modem configuration. This will involve accessing your router's settings interface, so we would recommend checking online with your router manufacturer (or your ISP if they supplied your router) for advice on how to ensure that no outgoing ports are blocked. Your router and/or firewall settings should permit connections to ecobee.com and *.ecobee.com for all ports.

Sours: https://support.ecobee.com/s/articles/Wi-Fi-FAQ-Setup-Guide-and-Troubleshooting

Smart home devices can help you save money on utilities while also enjoying the convenience of remote appliance operation. When your ecobee devices refuse to connect to your home’s Wi-Fi, you may feel frustrated and uncertain of what to do. There are several reasons why an ecobee device won’t connect to Wi-Fi.

If an ecobee doesn’t connect to Wi-Fi, the most common reasons are:

  • A power outage
  • A disconnected router
  • Incorrect encryptions
  • Poor signal strength
  • Incorrect Wi-Fi password
  • Incompatible router broadcast network

In this article, we’ll be examining all of the potential causes behind ecobee connectivity issues. We’ll also go through a step-by-step guide for fixing any Wi-Fi connection problems.

Why Your ecobee Won’t Connect to Wi-Fi

You may have your ecobee devices correctly installed but still fail to connect to Wi-Fi. This experience can be annoying, especially for homeowners seeking a quick and painless installation and setup.

There are several reasons why an ecobee SmartThermostat or SmartCamera might fail to connect to a home’s Wi-Fi. We’ll go through each of these causes to help you better troubleshoot your own device’s issues and solve any connection problems.

To start things off, let’s address the most straightforward problem and solution: a lack of electricity.

Lack of Power

The very first things you’ll want to check are your connections. If your ecobee devices or router aren’t correctly connected to a power source, you will struggle to make or maintain a Wi-Fi connection.

An ecobee device can become dislodged or disconnected due to tremors, earthquakes, pets, children, or faulty wiring. You may feel silly checking your outlets and connections, but if your problem is a power-based one, you’ll be glad you figured it out sooner rather than later.

Disconnected Router

If a router is disconnected from the modem or internet source, it will fail to broadcast a Wi-Fi signal. A router can be turned on and showing flashing lights, but if it isn’t connected to a modem or live ethernet cable, it won’t help you connect your ecobee devices.

Incorrect Wi-Fi Password

Many Wi-Fi passwords are complex and extremely convoluted. They’re difficult to remember to help deter others from breaking into your network. However, this can make it challenging for homeowners to input their passwords correctly. Double-check your input before submitting it.

Incompatible Router Broadcasting Network

Wi-Fi routers can broadcast on multiple bands. Primarily, routers broadcast on either a 2.4GHz network or a 5GHz one. If your router is broadcasting on anything besides 2.4GHz, you’ll need to change it. Ecobee devices only function on this network setting.

Incorrect Encryption Type

The ecobee manufacturers upgraded their device firmware to help protect users from cyber-attacks and infiltration. Thanks to this heightened security, some Wi-Fi networks may struggle to connect with ecobee devices securely.

If your router is set to TKIP encryption settings, you’ll need to alter those settings to WPA/WPA2-AES. Otherwise, the ecobee device will consider your network unprotected and fail to form a connection.

Poor Signal Strength

If your router only produces a medium-strength or low-strength signal, it may not be able to create a strong enough signal for proper ecobee Wi-Fi connectivity. You can check your Wi-Fi signal strength to determine whether this is the cause of your connectivity issues.

Checking signal strength is simple. If you’re using a Windows 10 device, you can view your Wi-Fi signal strength from your desktop toolbar. If you’ve got a MacBook, iPad, or iPhone, you’ll be able to use the AirPort Utility App to view specific Wi-Fi signal strengths.

How to Connect Your Ecobee to Wi-Fi

Now that we’ve reviewed all of the potential causes behind an ecobee product’s Wi-Fi problems, we can go ahead and discuss possible solutions.

Change Your Router’s Broadcast Network Settings

If your router isn’t broadcasting on a 2.4 GHz band, go ahead and tackle this issue first. To change your broadcast network settings, you’ll need to open a browser application and input your router’s IP address into the search bar.

Not sure what your router’s IP address is? There are several ways to find it. You can open the Command Prompt on your Windows computer, type “ipconfig,” and press the ‘enter’ key to see your router’s IP (it’s displayed next to Default Gateway).

If you’re using an iOS device, you’ll need to open your Network Settings after accessing System Preferences. After that, you’ll want to select your Wi-Fi network and open the Advanced tab. After choosing the TCP/IP button at the top, you can find your IP address beside ‘Router.’

After finding your IP address and inputting it via your browser’s search bar, you’ll need to log in to the user account you created when you initially set up your router. If you’ve forgotten your username or password, you can recover that information.

Once you’ve logged in to your account, you can access advanced settings or wireless settings. From there, you should see an option to change your frequency band. Be sure that it’s set to 2.4GHz and save your changes.

Before you exit the browser or reset your router, check your encryption settings.

Change Your Router’s Encryption Settings

You should be able to access your encryption settings via the same router wireless settings menu. If your settings are set to TKIP, go ahead and change it to WPA/WPA2-AES. This should be as simple as choosing the right option from a drop-down menu or selection of buttons.

Once again, save your changes. However, now you can exit your browser and restart your router. If your ecobee devices still aren’t connecting after these changes, you may need to move your router.

Move Your Router

If your Wi-Fi signal strength is low, you might want to relocate your router. Furniture, walls, and distances greater than 150ft (45.72m) can cause Wi-Fi signals to fail.

Place your router closer to your ecobee devices or higher off the ground. Routers that are too near the floor might be sending the bulk of their signals into your home’s foundation.

It might also be a good idea to invest in multiple routers for your home, especially if you live in a multi-level building. Having multiple routers means you have better house-wide connectivity for all your devices, including your ecobee products.

Upgrade Your Router

If your connections are stable, you’ve been putting in the correct password, and you’re using the right encryption type and network broadcast signal, you may need to upgrade your router with a better, more powerful model. Don’t be afraid to browse the best long-range routers.

Follow the Prompts

Finally, you can try removing your ecobee thermostat from the wall or powering down your SmartCamera. Keep these devices disconnected and powered down for at least two minutes. Then, go ahead and power them up and return the thermostat to the wall.

Once the power source returns, the devices should present prompts to guide you through the initialization process. By following these prompts, you should be able to connect to your Wi-Fi without too much trouble.

In Summary

There are several reasons why your ecobee devices might be struggling to connect to your home’s Wi-Fi. The router may be unplugged or disconnected, the ecobee device may lack an adequate power source, or you may be inputting the wrong password for your Wi-Fi network.

An incompatible broadcast network or encryption type may also contribute to Wi-Fi connection failures. If you have a low-strength router, your ecobee devices may not receive a strong enough signal to use Wi-Fi consistently. Lastly, out-of-date firmware may be preventing secure connections.

Does your ecobee sensor keep disconnecting? Check out this article for troubleshooting tips!

Sours: https://smarthomestarter.com/ecobee-wont-connect-to-wi-fi-troubleshooting/
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My ecobee thermostat is not connecting to Wi-Fi. What could be the reason?

This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI.
If your ecobee is having issues connecting or staying connected to Wi-Fi and the Internet, there are a few things to consider:

1.) Ensure your router is powered on and is broadcasting on a 2.4 GHz network. If you have a dual-band router, you’ll want to make sure to connect to the 2.4 GHz band—not the 5GHz band.

UPDATE: This consideration doesn't apply to SmartThermostat with Voice Control as it is dual-band compatible (i.e. supports connections on both the 2.4 GHz and 5 GHz bands).

2.) Ensure your firmware is up-to-date by going into MAIN MENU > ABOUT > VERSION on your thermostat.

3.) Check your router and ensure that your encryption type is set to WPA/WPA2-AES. We recently updated our security protocols removing support for TKIP encryption, so you may need to update your router settings.

4.) Check the signal strength on the ecobee by going into MAIN MENU > ABOUT > WI-FI on your thermostat. A signal strength lower than 75% could account for connection issues.

Troubleshooting

1.) Try power-cycling the ecobee and the router by unplugging the router and removing the ecobee from the wall.

2.) Leave both the router and the ecobee off for about two minutes, then plug the router back in first.

3.) Once the router is back up and running, place the ecobee back on the wall and wait for it to finish powering up—it should reconnect to Wi-Fi on its own. You can check the status of your connection on your thermostat's screen by going into MAIN MENU > ABOUT > WI-FI. You’ll want to make sure your ecobee is connected to your router, as well as connected to the ecobee.com servers.

4.) If you’re on an older firmware version, reach out to our Support team (1-877-932-6233) and request an upgrade.

5.) If your Wi-Fi signal strength is low, consider moving the router closer to the ecobee (if possible) or looking into a Wi-Fi range extender to provide a stronger signal.

6.) If the above steps don’t work, try connecting via mobile hotspot.

NOTE: If you’re able to connect to a hotspot but not to your home network, this indicates an issue with the network. Ensure that you’re connected to a 2.4GHz network, are entering the correct network password and the security settings for your network aren’t too high for the ecobee to access.

Double-check your router configuration

After a recent update in our security protocol, ecobee thermostats no longer supports TKIP encryption types. Ensure that your router encryption type is set to either WPA-AES or WPA2-AES. Most modern routers are already configured correctly, but if you’re using an older router, you may need to make the adjustment.

You can verify whether you’re using AES by following the steps below:

  1. Log in to your router as an administrator
  2. Locate the WPA/WPA2 encryption setting
  3. Ensure the WPA/WPA2 encryption setting is set to AES and not TKIP
If you’re still unsuccessful, please reach out to our Support team at 1-877-932-6233 for further assistance. Agents are available from 8:00AM-12:00AM EST Monday through Friday and from 9:00AM-9:00PM Saturday through Sunday.
Sours: https://support.ecobee.com/s/articles/My-ecobee-thermostat-is-not-connecting-to-Wi-Fi-What-could-be-the-reason
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Connecting to the Internet

To connect the system to the ecobee EMS Web Portal you must have a broadband Internet connection and a wireless network.

Setting up WiFi

To set up the WiFi radio: From the Home screen, select More > Settings > Switch WiFi on and select your network from the list  of available networks

The ecobee EMS is equipped with a WiFi radio that connects to a wireless network. You must enable and configure the WiFi radio to access the wireless network. 

When the WiFi radio is turned on, the Thermostat displays a list of available networks, along with an indication of the signal strength and whether security encryption is used. 

Once the network has been detected, press on that list item to continue with the configuration. If the network is encrypted, you will be asked to enter the password for that network.

Advanced Configuration 

Advanced configuration lets you input the network parameters manually. Select this list item and choose the network you wish to connect to or add one to the list (i.e. if the network does not broadcast its SSID). You will then be able to view and configure the following: 

  • Dynamic or Static IP addressing
  • SSID
  • Password
  • Type of Encryption
  • WiFi Channel
  • IP Address
  • IP Subnet
  • Gateway
  • Primary and Secondary DNS

The ecobee EMS uses TCP Port 8089 to communicate to the ecobee servers. If you cannot connect to ecobee.com, contact the network administrator to determine if this port is blocked.

Sours: https://support.ecobee.com/s/articles/Connecting-to-the-Internet

Not server to ecobee connecting

How to Fix Issues with the ecobee App

In This GuideYou'll Learn How To:
  • Fix issues with your Ecobee smart phone app.
Before We Begin:
  • Have your thermostat ready.
  • Have your smart phone ready.
Ecobee mobile app platforms

To check the Wi-Fi connection status of your ecobee thermostat do the following:

  1. On your ecobee thermostat tap on the Quick Changes icon.
    Quick Chances icon highlighted on thermostat screen

  2. Look to the top right corner at the Wi-Fi connection icon. It should show up in one of the following three ways.
    Wi-Fi connection icon types
  1. Unplug the power cord from your router.
    Router with unplugged power cable
  2. Ensure that all the lights went off.
  3. Wait ten seconds.
    Wait 10 seconds
  4. Plug the power cord back into your router.
  5. Wait up to a minute for the connections to be re-established.
    Wait 60 Seconds

Only perform these steps if you are comfortable with them.

Method 1:

  1. Pull the thermostat from its wall mount.
    Thermostat removal procedure
  2. Keep the thermostat powered off for a minute then put it back on the wall.
  3. Allow the thermostat to complete its boot up process.

Method 2:

  1. At the circuit breaker box, switch off the heating and cooling system.
    Circuit breaker box with breaker being switched off
  2. Keep the thermostat powered off for a minute then switch the breaker back on.
  3. Allow the thermostat to complete its boot up process.

To check the Wi-Fi connection status of your ecobee thermostat do the following:

  1. On your ecobee thermostat tap on the Quick Changes icon.
    Quick Chances icon highlighted on thermostat screen

  2. Look to the top right corner at the Wi-Fi connection icon. It should show up in one of the following three ways.
    Wi-Fi connection icon types

Check if other devices on the same network are having the same connectivity issue. This applies to situations when:

  • You are unable to connect to a Wi-Fi network:
    • Try connecting to the same Wi-Fi network with other devices.
  • You have no internet access or you have slow or intermittent connectivity:
    • Try loading webpages, watching online videos, listening to online music or playing an online game with other devices connected to the same network, preferably through an Ethernet connection.
For the next steps, we need to determine what type of mobile device you have.
The most common way to resolve issues on your Android mobile device is to reboot it. Sometimes the Android OS or the apps running on your mobile device can become unstable - rebooting your mobile device gives it a chance to start up fresh and can resolve many issues on its own.
  1. Hold down the power button on your Android device.

    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.

  2. A prompt will appear on-screen. Select Restart.
    Android Power menu with Restart highlighted.
If the Restart option doesn't show up, tap Power Off instead. Press and hold the power button to turn the device back on.

If the menu doesn't show up, continue holding the power button until the device will turns off.
In order to proceed, you will want to double check your device's WiFi connection. The next page will guide you through the process of connecting your smartphone or tablet to your wireless network.

You can skip the next step if your smart phone or tablet is already connected.

Sometimes, the apps running on your Android mobile device can become unstable or behave in unwanted ways. Uninstalling and reinstalling those apps can resolve the encountered issues.

Once the ecobee app has been installed, you must register your ecobee device with it to be able to control it remotely.

On Your Thermostat

  1. Tap the Menu. 
    Main menu icon for the ecobee
  2. then go to Registration to obtain the registration code.
    Registration screen on Ecobee thermostat

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

  1. Open Settings.
    Android Settings
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is set to On at the top.
    Wi-Fi with On toggle highlighted.
  4. Your Android device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The Wi-Fi network name will show Connected underneath.
    Wi-Fi connected
The most common way to resolve issues on your iOS mobile device is to reboot it. Sometimes iOS or the apps running on your mobile device can become unstable - rebooting your iOS mobile device gives it a chance to start up fresh and can resolve many issues on its own.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.
In order to proceed, you will want to double check your device's WiFi connection. The next page will guide you through the process of connecting your smartphone or tablet to your wireless network.

You can skip the next step if your smart phone or tablet is already connected.

  1. When an update is available the App Store will show a red circle next to it. Open the App Store.
    App Store highlighted on iOS screen.
  2. Choose Updates at the bottom, then choose Update All on the top-right.
    Updates and Update All options highlighted in iOS Updates.
Sometimes, the apps running on your iOS mobile device can become unstable or behave in unwanted ways. Uninstalling and reinstalling those apps can resolve the encountered issues.
  1. On the main screen of your iOS device, look for the ecobee icon.
    Ecobee mobile app icon
     
  2. Tap on hold the icon until an X shows up on its top left corner. Tap on the X.
    App removal option highlighted

  3. You will be asked whether you want to delete the app. Tap on Delete to confirm.
    App removal confirmation query screen

Once the ecobee app has been installed, you must register your ecobee device with it to be able to control it remotely.

On Your Thermostat

  1. Tap the Menu. 
    Main menu icon for the ecobee
  2. then go to Registration to obtain the registration code.
    Registration screen on Ecobee thermostat

Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

  1. From the main screen of your device, look for and open Settings.
    Home screen with setting icon highlighted.
  2. After that, go to Wi-Fi. You will see that this option also shows one of three statuses to the right:
    • Off - the Wi-Fi feature is disabled
    • Not Connected - there is no Wi-Fi connection establishe
    • the Wi-Fi connections name - there is a Wi-Fi connection already established.
      Settings page with Wi-Fi menu item highlighted.
  3. Make sure that the Wi-Fi feature is enabled by flipping the On/Off switch to the green position. Locate and tap the Wi-Fi networks name that you wish to connect to from the list.
    Wi-Fi settings page with Wi-Fi toggle highlighted and the list of available networks highlighted.
  4. Your iOS device will automatically connect to the network if there is no security enabled, or you have connected to it in the past. The checkmark and Wi-Fi symbol indicate you are connected.
    Wi-Fi Settings page with an arrow pointing to a checkmark to the left of the connected network and another arrow pointing to the Wi-Fi symbol in the status bar.
  5. If the Wi-Fi network requires a password, then you will see a small padlock to the right of its name, which also means the connection is secure.
    Wi-Fi settings page with an arrow pointing to the padlock representing a secured network.
  6. Tapping on a secured Wi-Fi networks name will prompt you to enter the password. Passwords are always case sensitive. Type it in using the on screen keyboard then tap Join on the bottom right corner. If tapping it does nothing, then it means the password you typed in is too short.
    Wi-Fi settings page with arrow pointing to password field and another arrow pointing to the Join button.
  7. If the Wi-Fi network you are trying to connect to is hidden, then tap the Other... option.
    Wi-Fi settings page with Other highlighted.
  8. Enter the Wi-Fi networks name using the on screen keyboard and tap Join at the bottom right if no password is required to connect. If a password is needed to connect to the Wi-Fi network then tap on Security.
    Wi-Fi Other Network page with name highlighted and security highlighted.
  9. Choose the type of security the Wi-Fi network has by tapping on it.
    Wi-Fi security page with a list of security protocols.
  10. Finally, type in the required Wi-Fi password and tap Join at the bottom right corner to connect.
    Wi-Fi Other Network page with arrow pointing to the password field and another arrow pointing to the Join button.
  11. At this point your iOS device should be connected to Wi-Fi.
To better assist you, please answer this question.

To reset your ecobee accounts password:

  1. Open up a web browser on any device and go to http://www.ecobee.com/lost-password
    Account password reset page
     
  2. Type in the email address you used to register your ecobee thermostat and click or tap on Submit.
  3. Login to your email account and wait for the email from ecobee. You might also want to check your Junk, Spam or Other folder.
  4. Once you received the email, follow the instructions to reset your ecobee accounts password.
Sours: https://www.techsolutions.support.com
One of the Problems with Smart Thermostats - ecobee3 Extra

Yes mom, why. Taki that Isochka with size four has long been borne from your grandfather Tanchum. It can be seen that she wants to cross the ban at all costs. Here is a clever girl, here is a bix.

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