
Is Big Cartel down?
Current Big Cartel status is up
We checked the official Big Cartel status page 1 min. 6 sec. ago. Learn more
Recent Big Cartel Outages and Issues
Follow the recent outages and downtime for Big Cartel in the table below.
Start Time | Type | Length | Message | Details |
---|---|---|---|---|
October 03, 2021 08:02 UTC | DOWN | 5 minutes | Partial System Outage | See more |
September 20, 2021 02:22 UTC | DOWN | 5 minutes | Partial System Outage | See more |
September 20, 2021 02:02 UTC | DOWN | 5 minutes | Partial System Outage | See more |
September 19, 2021 13:12 UTC | DOWN | 5 minutes | Partial System Outage | See more |
September 19, 2021 00:08 UTC | DOWN | 9 minutes | Partial System Outage | See more |
2021-10-23 22:08:29 UTC UTC | STATUS | ? minutes | Sign in to view more status history. | See more |
2021-10-23 22:08:29 UTC UTC | STATUS | ? minutes | Sign in to view more status history. | See more |
2021-10-23 22:08:29 UTC UTC | STATUS | ? minutes | Sign in to view more status history. | See more |
2021-10-23 22:08:29 UTC UTC | STATUS | ? minutes | Sign in to view more status history. | See more |
2021-10-23 22:08:29 UTC UTC | STATUS | ? minutes | Sign in to view more status history. | See more |
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No status changes in the last 24 hours
Big Cartel status, last 24 hours:
11:00 PM
5:00 AM
11:00 AM
5:00 PM
11:00 PM
11:00 PM
11:00 AM
11:00 PM
Up: 24 hours
Warn: 0 minutes
Down: 0 minutes
Maintenance: 0 minutes
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Supported Features
We support the following features in our integration with the Big Cartel status page:
If Big Cartel is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Big Cartel is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Big Cartel posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Big Cartel enters a pre-planned maintenance window, keeping you up to date.
Since Big Cartel publishes a feed of praoctive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.
When Big Cartel posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
When Big Cartel has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.
Because Big Cartel has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Frequently Asked Questions
Is Big Cartel down today?
According to its status page Big Cartel is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.
How can I get notified when Big Cartel is not working or have outages?
How can I find out if Big Cartel is having issues?
There are two main options: You can check the Big Cartel status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.
Big Cartel status page says the service is up, but I'm having issues. What's wrong?
There may be several reasons for that:
- An outage that hasn't been communicated yet via the Big Cartel status page.
- Some local issues with a small group of accounts on the service side.
- Technical issues on your side, or problems with your software or ISP.
- A misconfiguration on your side.
We recommend contacting Big Cartel customer support while checking everything on your side. You can also try Tweeting at them via @bigcartel on Twitter. Or visit their official status page or website:
Where do you get the official Big Cartel status?
We use the official Big Cartel status page. Here are links to their status page and other helpful links.
Big Cartel Down?
Are you experiencing issues with Big Cartel? Sign up to receive notifications when Big Cartel publishes outages.
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đ° Get paid
With Big Cartel, you can accept orders through your online shop or in person using our apps for iOS or Android devices.
- On the web, customers can pay by card via Stripe, or with PayPal. (Big Cartel shops currently cannot use other payment processors like AfterPay, Klarna, and iDeal.)
- If you have Stripe enabled, customers with Apple Pay can use Instant Checkout to complete their purchase directly from a product page.
- If you have PayPal enabled, customers can pay with Venmo or PayPal Credit.
- Payments you accept via in-person checkout can be processed with Stripe or cash.
We donât charge any fees on the things you sell, so you can keep more of the money you earn. (Processor fees from Stripe/PayPal still apply.)
đ€ So, which one should I choose?
When in doubt, enabling both Stripe and PayPal covers the broadest range of payment options your customers may want to use. Stripe is by far the easiest way for customers to pay - they just add products to the cart, enter their card number securely at checkout, and boom, done!
On the other hand, many online shoppers know and trust PayPal and like the ease of logging in to an account to use a saved payment method (or even check out as a âguestâ using a card), so you can give your customers that option, too.
Ultimately, itâs up to you and what makes the most sense for your business. And donât forget: you can add, update, or remove checkout options from your shop any time in the Account area of your admin.
Switch to PayPal Express Checkout and Stripe
Decades ago, PayPal Standard was a true breakthrough for ecommerce. Now however, itâs outdated and error prone. Quite simply, there are much better ways of getting paid online today. Here are a few reasons we recommend everyone switch to our newer, better PayPal Express Checkout and/or Stripe options:
- Direct payments - your customers can pay you directly with a credit card (through Stripe) or with their PayPal account (through PayPal Express). PayPal Express also offers a âguest checkoutâ feature for those who wish to pay with a card instead of logging in.
- Fewer headaches, more awesome - no more pending e-Check payments, IPN delays, or attempts to spoof orders.
- Better for high volume sales - no delays from PayPal Standard means a reliable first-come-first-serve checkout experience. No more accidental overselling or ten minute inventory reserve-related headaches.
- Better conversion tracking with Google Analytics - since your customers always return to your receipt page, we can better keep Google informed.
- Print shipping labels with PayPal Express Checkout - just the same way youâre used to now with PayPal Standard.
- Itâs the same price - PayPal Express Checkout and Stripe both start at the same price as PayPal Standard: 2.9% + $0.30 per transaction.
- Switching is fast and easy - you can setup PayPal Express Checkout and Stripe in just a few clicks, and weâre here to help if you have questions.
How to make the switch to PayPal Express Checkout or Stripe
Itâs fast, we promise. Youâll be done in minutes!
- Visit the Account > Edit your payment options area of the desktop admin.
- From there you can choose Stripe, PayPal Express, or both.
- Follow the steps on screen to connect your accounts.
FAQs about making the switch
Do customers have to log in to a PayPal account to pay using PayPal Express?
Nope - PayPal Express offers a âguest checkoutâ option the same as PayPal Standard, so customers can pay by card instead.
Is there an extra fee or membership cost for using PayPal Express or Stripe?
No, there are no monthly or annual fees for using either option. PayPal and Stripe each have their own per-transaction fees.
How long does it take for Stripe and PayPal Express to deposit money?
The first payment Stripe processes will be available in 7 days, and most accounts will then move to a 2-day rolling schedule for deposits. You can also request different deposit scheduling via Stripe. Check out their help doc for more details.
Payments processed through PayPal Express will be available to transfer or use directly from PayPal right away, the same as with PayPal Standard.
Will PayPal Standardâs shipping and tax settings still work?
No, PayPal Standardâs shipping and tax settings arenât compatible with PayPal Express or Stripe. If you rely on those settings, youâll either want to stick with PayPal Standard, or switch to Big Cartelâs shipping and tax settings instead.
How do I set up shipping costs and tax rates in Big Cartel instead of PayPal?
Edit any product in your admin to add shipping costs in the Shipping section of the productâs page. You can set a tax rate for your shop in your Account area. Customers will see the appropriate shipping and tax costs added on at the final checkout screen, once theyâve entered their address.
A note on Inventory Reserve
One of PayPal Standardâs shortcomings is a potential delay between a customer placing an order and our system getting notified that money has been received.
To work around this delay (for shops with inventory tracking enabled), our old Inventory Reserve system would remove items from your inventory for 10 minutes when a customer added them to their cart. This gave them time to complete the checkout on PayPal and for us to be notified of the payment. If we didnât receive payment in 10 minutes, weâd put the item back on sale.
We talked to a lot of people about this workaround. While many loved it, and said their customers liked knowing an item in their cart wouldnât be taken from them, just as many people hated it, and felt like theyâd lost sales, and found that it was abused by people hoarding limited edition products in their carts.
The workaround would also break down when PayPal experienced delays, and would often put a severe load on our servers during flash sales, leading to occasional downtime, and even accidental overselling of popular items.
Ultimately, we feel that first-come-first-serve is the fairest and simplest solution to high-demand products, and the 10-minute Inventory Reserve window is no longer supported with PayPal Standard.
If you have a high-volume shop, and do flash sales on limited inventory products: we highly recommend you switch to PayPal Express Checkout and Stripe, where we only need to reserve the items while the payment is processing. This eliminates the potential for overselling.
Need a hand?
If you have any questions or concerns about these changes, or need help with anything at all, just contact our Support team and weâll help you out.
Looking for quick answers? Our Support team has rounded up the top questions we get and listed âem below for easy reference. If you canât find what youâre looking for here or elsewhere in the help site, reach out and a team member will be happy to lend a hand. Youâll get a response from a real person, not a bot. đđ
Account Basics
How do I change my password?
To change up your password in the admin, youâll head to the Security section from the Account area. Click Change your password and then enter your current password and your new password there.
If you donât remember your password, then we can send you an email thatâll include a link you can use to easily create a new one - just click this link and enter your accountâs contact email.
How do I change my shop name or URL?
You can change both your shop name and url from the Account area in your Big Cartel admin. To change your shop name, click Edit profile and adjust your shop name there. Click Edit your shop info to change your Shop URL and click Save changes. Our system will let you know if the new subdomain you choose is available or not.
How do I change my contact email?
Your shopâs contact email can be changed from the Account area in your admin. Click Edit profile and adjust the contact email there. For added security, youâll need to enter your password to verify the change. Keep in mind that the contact email is used to determine account ownership. Youâll want to make sure you are using an email that can send and receive emails and be sure to triple-check your spelling before saving your changes!
How do I close my account?
To close your shop, log in and complete the closing process here.
Just keep in mind, closing your account is permanent - we wonât be able to recover any store data for you down the road so you may want to download your order data beforehand.
Does Big Cartel make the products I sell?
Big Cartel doesnât offer order manufacturing or fulfillment, so youâd want to get your merchandise created on your end. Then as orders come in, youâd be responsible for shipping them out. Our job is to provide the hosting for your web store/checkout system.
If youâre looking for spots to help manufacture your goods or sell via print-on-demand, check out our integrations with Printful or Art of Where.
Adding Products
How do I add options like colors or sizes to my product listings?
You can do that with our product options feature. As youâre adding your products into your shop, you can include variants like the size or color of a product under the Options section.
Got more than one set of options? You can display options in multiple lists in your storefront with the product option groups feature.
Can I limit the number of a specific item that is sold?
Yup! If youâre on a paid plan, you can use our inventory tracking feature. Youâll find that under Account > Preferences in your admin. Once you enable that feature, youâll be able to add quantities directly to your product listings.
When products are purchased, the inventory will automatically adjust. So when a product or optionâs inventory reaches zero, it will display as âsold out,â preventing further purchases.
More on inventory tracking here.
How do I charge shipping?
Once youâve landed on how and where youâd like to ship your products and estimated that cost for each product, youâve got two shipping options â you can set up shipping on a per-product basis, or you can create shipping profiles. To set up shipping on a per-product basis youâll head to the Products tab and enter those rates in the Shipping section for each product.
Youâll notice there is a Shipped Alone and a With Others field. The highest âaloneâ shipping cost among the items in the customerâs cart is added in first. Then, the âwith othersâ costs are added in for every additional item the customer is buying.
So if you want to give the customer a break in shipping when they buy more than one item at a time, be sure to keep the âwith othersâ amount less than the âaloneâ amount.
More details on setting up your per-product shipping rates here.
If you want to use shipping profiles, which are handy if youâve got the same shipping rates for all your products, then youâll head to the adminâs Account tab. Scroll down to the Shipping profiles beta section, click to edit shipping, then toggle on shipping profiles. From there you can create shipping based on zone, and you can even offer different expedited options to your customers. Just keep in mind that enabling shipping profiles will override any shipping you may have added to your indivdual products.
Thereâs more info on how the shipping profiles work here.
Iâm not seeing all of the products display in my storefront?
It sounds like you may be looking at the featured products displayed on the home page. If youâd like to display more products on the home page of your shop, you can adjust that number by clicking Customize design from the Account tab in your admin and then clicking Customize. In the Customize panel, youâll see the option to adjust number of featured products. Keep in mind, your customers will also be able to view all of your products from the Products page in your shop.
How do I add product categories?
You can create categories in your shop in the Products section of your Big Cartel admin by clicking the three-dot Actions menu > Manage categories.
Then, within each productâs edit page youâll see a Categories button that you can use to assign that specific product to a category. A category with at least one active product assigned to it will have its own link displayed within your shop.
More details on managing categories here.
What size images should I use for my products?
Each theme will display product images a bit differently to fit the design, so there isnât a specific set of dimensions to use. Your best bet to get the most out of the theme youâre using is to upload large high-resolution images that are all the same size and orientation to create a consistent, uniform look.
To get those images looking nice and crisp try keeping them at least 1000px wide, and weâll do the heavy lifting to resize them as needed to fit within your themeâs design constraints.
You can also check out our Themes help pages for specific recommendations on elements like slideshows and header images, which tend to vary across themes.
Iâm getting an error when adding or editing products - âAt least one optionâs price must match the base price.â
This error typically means that all of your added productâs options have a different price from the base price of your product so youâll need to adjust either the base price or one of your optionsâ price.
This error could also display if you are using Microsoft Edge or an older version of Safari. We are working on a fix for this issue. In the meantime, switching to a browser like Chrome should do the trick.
Managing Orders
How do I refund or cancel an order?
Since Big Cartel doesnât actually handle the payments, those refunds will be issued directly through Stripe or PayPal, depending on which checkout option was used at the time that particular order was placed.
You can click the âview in Stripeâ or âview in PayPalâ link for that order to complete the refund offsite through PayPal or Stripe. We have some more info on that here.
There isnât a way to entirely delete an order in your admin after the payment has been refunded, but you can add a âprivate noteâ stating the order was refunded to help you keep track of things. Then, you can go ahead and mark that order as shipped to get it out of your way. Hereâs more info on adding a private note if youâre curious.
Getting Paid
How do I accept payments?
You can accept online payments in your shop via Stripe and/or PayPal. With PayPal enabled, you can also accept PayPal Credit and Venmo (as long your customer is on a mobile device and has the Venmo app installed). Thereâs more info on setting up your shopâs online checkout here.
With Stripe enabled in your shop, customers using Apple Pay will have the option to complete their purchases directly from a product listing with Instant Checkout.
If you are using in-person checkout in our iOS or Android app, you can accept cash and credit card payments - either manually or with a card reader - via Stripe Terminal.
Does Big Cartel offer more payment options like Afterpay?
Right now we have support for PayPal (including Venmo and PayPal Credit) and Stripe (for card payments).
We keep the payment processors limited so we can provide the most seamless and secure integration for the majority of our shops, while keeping things simple and not bogged down with a bunch of options. For those reasons, additional payment processors, like Afterpay arenât on our radar at the moment.
Do I have to have a PayPal Business account?
Thatâs correct! PayPal requires a verified business account to accept payments in your shop. But no worries, itâs simple to upgrade your account. You can login right here to upgrade to a Business account for free.
And thereâs some info about how to verify your account here.
After that, you should be all set to accept PayPal Commerce Platform payments in your shop!
How do I update my bank account that payments are sent to?
If you are using Stripe to accept payments in your shop, you can update the bank account in your Stripe dashboard. Thereâs more on that here.
If you use PayPal, youâll update your bank account info in your PayPal account. Thereâs more info on that here.
Customization
Can I translate my shop to another language?
We donât actually have a built-in tool to change the language of your site, but all of our stores on paid plans have access to their HTML. So, you could either go in and translate your code by hand, or you could embed a translate widget. There are quite a few options out there like the one Bing offers here.
You could also check out an app like Weglot thatâs super simple to integrate with your Big Cartel shop and will display your site in multiple languages.
How do I add images to custom pages?
If you want to include an image on a custom page in your shop, youâll first need to host your image through an external hosting service - there are lots out there! A couple worth checking out are free services like Pasteboard.co or Dropbox.
For Pasteboard, after the image is uploaded there, youâll click the âGo to imageâ button and then copy the Embed URL. Hereâs a handy video to help out with that!
For Dropbox, youâll copy the âshareâ link for your image in Dropbox. Then youâll need to modify the end of that URL so that it instead of ending in dl=0, it now ends with raw=1. Hereâs a quick video walkthrough.
Next, go back to your custom page editor in the Big Cartel admin and click the add image icon in the toolbar (itâs next to the little button that says HTML).
Now paste in the Embed URL you copied earlier.
Can I add customer reviews to my shop?
Sure, stores on paid plans can use third party integrations or widgets to embed reviews or a feedback form.
For example, a service like Disqus or Testimonial Robot might have the tools youâre looking for. Theyâll provide an embed code that you can copy and paste into a custom page in the design section of your admin.
Custom Domains
Can I use my own domain?
Yes, all Big Cartel shops â even those on our free Gold plan â can use a custom domain with their shop. Thereâs more info on that here.
Can I remove the .bigcartel from my URL?
Thereâs not a way to delete or deactivate your storeâs bigcartel.com URL, but you can definitely use a custom domain as well.
First, youâll need to purchase domain from a DNS provider. If you are in a Google-supported country, you can purchase a domain directly in your admin.
If you are not in a Google-supported country or would prefer to use another provider, we have a list of DNS providers along with instructions on mapping your domain here.
Security
I received a suspicious email claiming to be from Big Cartel. Is this legit?
If you received a suspicious email, please donât click any links in that message until we can verify that it was sent by us. Please forward it to support and we can take a look.
Is my shop SSL-encrypted?
Each page in your online storefront is SSL-encrypted as is the backend admin, so any time sensitive data like payment details are passed, itâs encrypted.
However, if you see a red lock in the Account area of your admin, it means that your domain is not currently SSL-encrypted. This is due to a problem with your custom domain redirect settings, unsecured assets detected in your shop, or the SSL certificateâs failure to generate. Thereâs more information on how to resolve those issues here.
Integrations
How do I set up Instagram tagging (shoppable posts) for my products?
While we donât have a direct integration with Instagram, you can manually set up shopping on Instagram by following our step by step instructions here. Just keep in mind that Instagram and Facebook must approve your products to be tagged in your Instagram posts. We canât guarantee that your products will be approved, but going through this process will definitely get your products on their radar.
Can I add a newsletter signup?
Sure thing! With the MailChimp integration, you can enable a Subscribe to our newsletter box automatically at checkout so customers can opt in to receive your newsletter, sync up your customers info and purchase data with your MailChimp account, and even send custom order confirmations. You can also implement more targeted newsletter campaigns and easily embed a newsletter signup in your shop.
You can find more info on the MailChimp integration and how to connect it to your Big Cartel shop here.
Billing
Can I upgrade or downgrade my plan at any time?
Definitely! You can upgrade anytime if you find you need more product listings and features. Or you can downgrade if you donât end up using the paid features. All of that can be done from your Big Cartel admin by clicking Account > Edit your plan & billing > Change your plan.
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