Chromebook not recognizing flash drive

Chromebook not recognizing flash drive DEFAULT

USB drive not recognised on Chromebook HP 11G6 EE

I have had a Chromebook 11 G1 since they came to the market.


I have never had any problem with USB flash drives and just tested a few to verify that the latest Chrome OS has no issues. 


Are you using some off-brand USB flash drives?


I always use major memory brand versions such as Kingston, and PNY. I even have three HP USB 2.0 HP drives that were swag from HP Expert Summits and Meetups. They all work.


Did you format them in other than the FAT32 volume format in a Linux PC or an Apple device? Chrome OS only recognizes FAT32.


How about plugging one into a PC and saving a few PDF or jpg files to it as a test. See if that works for you.


You could also go to a store that sells the Chromebook. Bring one of your problematic USB flash drives along with you.  Explain the situation you are having and ask a salesperson to try it in a Chromebook.

I am not an HP Employee.

Using a Flash Drive or Memory Card with Chromebook

Using a Flash Drive or Memory Card with ChromebookAs is widely known, Chromebooks tend to have small internal hard drives. Most users will probably find themselves getting external storage one day. The most common way to increase the storage capacity of a Chromebook is getting a USB flash drive. There are many different USB flash drives that are compatible with Chromebooks. Files saved locally are stored in the Downloads folder. You can also save to external storage media, such as an SD card or a USB flash drive. Remember that files can be deleted from a download folder in ChromeOS when the disk space is limited. Thus, it is recommended to find other storage options if you intend on downloading many things to your Chromebook.


Chromebooks include only a small amount of internal storage. However, they support external storage devices like USB flash drives, external hard drives, and microSD cards. Use an external storage device to expand your Chromebook’s storage or transfer files between Chromebooks and other computers, including Windows PCs and Mac

Once a USB flash drive or a SD memory card is purchased, it is very easy to use with a Chromebook. Just plug it in and it will start working. Most Chromebook users will want to do a few more things with the USB flash drives that they purchase. This short tutorial will show how to move files from a Chromebook to a USB flash drive, how to format a USB flash drive on a Chromebook, and how to delete files from a USB flash drive on a Chromebook. If you need more storage space on your Chromebook, it might be best to purchase a Chromebook compatible external harddrive. If you do not need that much, it might make sense to get an SD card that works with Chromebooks.


How do I transfer files to/from My Flash Drive/Memory card on My Chromebook?

You can transfer your files manually to your Flash Drive or Memory card using your Chromebook. The flash drive (whether an SDCard or a USB Stick) should auto-open the files app.

  1. Open the Files app by clicking on the icon.
  2. When connected to your Chromebook, the device appears as a folder in the left navigation panel of the Files app.
  3. Click to place check marks next to any files and folders you want to copy.
  4. Drag and drop the selected items to copy them between the external drive and Chromebook.

Alternatively, press Ctrl + C to copy the selected items to the clipboard, navigate to the desired destination, and then press Ctrl + V to paste to the new location. It is this easy to move files around the ChromeOS “file explorer”


Formatting a Memory Card or Flash Drive using Chromebook

How Do I format My Memory card/Flash drive on my Chrome book? Below are the steps to Format a Memory card/Flash drive on a Chromebook. A formatting option is available directly from the File Manager; no extra apps, add-ons or actions needed.

  1. Click the apps icon button  and then click Files or use the keyboard shortcut Alt+Shift+M.
  2. Right-click on the drive you wish to format and select the ‘Format Device‘ option from the menu.
  3. Chrome OS will prompt you to confirm that you wish to format. To proceed click ‘OK’.
  4. When formatting has completed you will see a small toast appear in the lower right hand corner.

Devices are formatted to a FAT32 file system. This is perhaps the most versatile and widely supported, with read and write support through most operating systems and devices (such as smartphones and digital cameras). FAT32 is inferior to NTFS or /ext3 or 4. The file allocation table gets hosed easily, too, and I’m certain Chrome OS has no utilities to deal with that problem, either. More information on Chromebook file systems.


File Formats compatible with Chromebook

There is a come question, “My files saved on the Flash Drive/Memory Card are not opening in Chromebook” How can I open certain file types of a Chromebook? Do all file types work on a Chromebook? In order to view files on from your memory card/USB flash drive using your Chromebook, the files must be in a compatible format.

The following file formats are supported on Chromebooks:

  • Microsoft Office files: .doc, .docx, .xls, .xlsx, .ppt (read-only), .pptx (read-only)
  • Media: .3gp, .avi, .mov, .mp4, .m4v, .m4a, .mp3, .mkv, .ogv, .ogm, .ogg, .oga, .webm, .wav
  • Images: .bmp, .gif, .jpg, .jpeg, .png, .webp
  • Compressed files: .zip, .rar
  • Other: .txt, .pdf

Deleting Files on a Chromebook USB Flash Drive

How do I delete a File from my Flash Drive/Memory card on a Chromebook?

  1. Click the apps list button.
  2. Select the Files app icon.
  3. Open your Flash Drive/Memory card from the Files app.
  4. Check the Files or Folders which you want to delete by clicking on them.
  5. Click the  trash icon or use the shortcut Alt+Backspace.

Troubleshoot Issues with USB Flashdrive on Chromebook

If you have multiple SDCards and/or USB Sticks, you could try them to see if some are detected and others not. You could try the USB Stick on a different computer. That is about all we can suggest from afar like this since it really requires hands-on testing to try to determine if it is a bad USB port, a bad flash drive,or what exactly is going on. If the analysis still is inconclusive, then a ChromeOS restore might be the way to go to make certain everything is working fine: Recover your Chromebook (also known as Powerwashing a Chromebook).



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Acer Chromebook C720-2420 Troubleshooting

Whenever the laptop overheats (around the fan exhaust area) it randomly shuts down and stops working overall.

Computers tend to overheat due to build up of material in front of the metal heat sink grill. To fix this problem, carefully clean the fan with a cotton swab dipped in alcohol or use a compressed air duster to blow the dust off the vents and fan.

(We will insert a fan replacement guide in here)

A possible cause for this issue are uneven surfaces which obstruct your laptop’s airflow, causing heat to build up and eventually overheating it. This problem is easily avoidable by keeping the laptop in a flat surface or by investing on a cooling pad/elevating the laptop.

The chromebook can fail to recognize the battery or possibly needs to have the battery replaced. There could also be issues with the charger.

The charger could possibly be damaged and fail to charge the battery. Or the power outlet itself can be damaged and fail to the charge the battery.

Occasionally the battery is not sitting properly in it’s socket, in that case it’s best to take it out and properly reinsert it.

There is also the chance that it’s a faulty, in that case you’re going to have to replace it.

Camera not working? Try these possible solutions.

There is a chance that the camera is not turned on. Also try open opening it with another app like Hangouts.

Sometimes dirt can get on the webcam. Try cleaning it gently with a lens cleaning cloth.

This resets the laptop back to its original state before any issues came up.

For full steps use the google support website:

The laptop is not recognizing devices that are connected through the USB port.

Sometimes the USB port can get dust and other debris inside the port from your case or the backpack. With too much debris in the port, it can block the connectors between the USBs and cause it to not recognize the device that you are trying to connect.

The usb port can occasionally accumulate dust or lint and it prevents it from working properly.

Here’s a website that demonstrates how to safely clean your port:

Sometimes, the current firmware that is installed in your Acer has bugs that can result to the computer not being able to recognize the USB scanner.

Check for updates. If there are available updates restart the computer and allow for updates to take place.

The keys are unresponsive /damaged

With everyday use of the laptop, it's inevitable that you might encounter crumbs and different debris underneath the keyboard. Cleaning it would be a great start to fixing a dirty keyboard underneath.

What makes the buttons on the chromebook are the small sensitive sensors underneath the keys. Through frequent use the sensors could get damaged and need to be adjusted or replaced.

When browsing through the internet you will sometimes be vulnerable to acquiring a virus or some other kind of malware. Sometimes these viruses target specific parts of your computer, such as your keyboard. If you can’t remove the virus you might have to factory reset it.

How-to: USB flash drive Chromebook

Is your Chromebook not recognizing USB devices connected to it, and you are looking for possible ways to get it fixed? Maybe you have tried several fixes and the problem persists, then this article is just for you. On this page, you find possible fixes that will get your Chromebook running once again.

Sometimes, Chromebook normally fails to recognize external USB devices connected to it. For example, when you connect a USB flash drive to your laptop, you may get a strange error prompt that says “ChromeOS could not recognize the device”. If you switch to the next port and the error persists, just check the information below on how to get it fixed.

Chromebook Not Recognizing USB Devices: See How to Fix It

How to Fix Chromebook Not Recognizing USB Devices

Check the Format

You should have in mind that ChromeOS only works with FAT32, exFAT, or EXT file systems. This simply means that your USB device will not mount if it is formatted using NFTS. If this is the situation you are in now, you can simply format the USB device again using a ChromeOS compatible format.

Also read:  Chromebook Password Could Not Be Verified Issues – How to Solve It

Check If You Have a Faulty USB Drive

The situation could be that you are having a faulty USB drive. You can connect to a different computer and check if it is detected and fully functional. If the same USB drive works on other computers, this may indicate that your Chromebook ports are faulty. On the other hand, if the USB drive does not work on different computers when tested, it means you may need to buy a new one.

Check for Updates

You should also, make sure that your Chromebook is running on the latest ChromeOS version. It may be a situation where the ChromeOS itself is affected by some strange bugs that break the USB functionality. If this is the case, there are chances that Google may have already rolled out a fix. So, a simple OS update will solve the issue.

Simply connect your Chromebook to Wi-Fi and go to “Settings”. Then click on “About Chrome OS”, and hit the “Check for updates” button. Also, do not forget to restart your laptop after installing the latest ChromeOS version. This is equally important.

Also read: How to Fix an Unexpected Error Has Occurred in Chromebook

Reset Chromebook Hardware

You can also try to reset your Chromebook hardware and see if it will serve as a solution to the problem. To achieve this, just follow the steps outlined below.

  • Turn off your device and wait for 30 seconds.
  • Then press and hold the “Refresh” and “Power” keys simultaneously.
  • Release the Refresh key when your laptop starts up.
  • Boot up your machine and check if it recognizes your USB device.


if your Chromebook is not recognizing your USB devices, all the possible fixes explained on this page will be of immense help. Simply try them out, then come back to the comment section of this page and tell us if it works for you.


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How to FIX USB DRIVE not showing up Windows 10 (Easy Method)

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