Xbox 360 disc drive repair

Xbox 360 disc drive repair DEFAULT

Get help with Xbox 360 disc drive errors

If your Xbox 360 console can't play a disc, or if the disc drive is stuck in an open or closed position, we’ll walk you through some steps to try to fix the problem.

Find the section below that best describes the issue with your Xbox 360 disc drive.

Xbox tries to read the disc, then opens the tray

Step 1: Inspect and clean your game disc, DVD, or CD

Take a close look at the back side of your game disc, DVD, or CD. Do you see scratches? Excessive scratches or smudges can keep your console from reading a disc. To clean it:

  1. Hold the disc by the edges without touching the top or bottom surfaces.
  2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. Do not use solvents to clean the disc.
  3. Load the disc into your console and see if it plays.

Step 2: Remove, replace, or reformat USB flash drives (game discs and CDs only)

  1. Turn off the Xbox 360 console.
  2. Remove any USB flash drives attached to the console.
  3. Turn on the console.
  4. Try to play the game disc.
  5. If your console can read the disc without the USB flash drive connected, use a different USB flash drive. To learn more, see Xbox 360 USB flash drive FAQ.

Step 3: Check the disc’s type, region, or format

Look at the game disc and packaging and answer these questions:

  • Is the disc an Xbox 360 game? Xbox 360 games are clearly marked on the disc or the packaging. The Xbox 360 console can play some, but not all original Xbox games.
  • Is the disc region correct? Make sure that the region code on your game disc matches the country where you purchased your console.

The following table shows the region codes and the corresponding geographic regions:

Region codeGeographic regions/countries

NTSC

North America and South America (United States, Canada, Mexico, Chile, and Brazil)

NTSC-J

Asia (Hong Kong SAR, Japan, Korea, Singapore, and Taiwan)

PAL

Europe, South Africa, India, Australia, and New Zealand

Make sure your disc is intended for the Xbox 360 console and has the correct region code.

Look for the region code on the disc or DVD packaging. Make sure the DVD region matches the region of your Xbox 360 console. For example, if you purchased your console in the United States, Canada, or a U.S. territory, the console can only play region 1 DVD discs or discs coded for all regions.

The following table shows the region codes and the corresponding geographic regions:

DVD regionGeographic regions/countries

1

United States, Canada, Bermuda, U.S. territories

2

Europe (except Russia, Ukraine, and Belarus), Middle East, Egypt, Japan, South Africa, Swaziland, Lesotho, Greenland

3

Southeast Asia, South Korea, Taiwan, Hong Kong SAR, Macau

4

Mexico, Central and South America, Australia, New Zealand, Oceania

5

India, Afghanistan, Ukraine, Belarus, Russia, Africa, Central and South Asia, North Korea

6

People's Republic of China, Hong Kong

7

Reserved

8

Special international venues, such as airplanes and cruise ships

Make sure the disc region corresponds to the country where you bought your Xbox 360 console, or that it’s coded for all regions.

The following CD formats and file types are supported by the Xbox 360 console. If you're using another disc format or file type, the Xbox 360 console can’t read the disc.

Disc formats:
  • CD-DA
  • CD-ROM
  • CD-ROM XA
  • CD-R, CD-RW, CD-Extra
File types:
  • Windows Media Audio (WMA)
  • MP3
  • JPEG

Step 4: Try another game disc, DVD, or CD

Load a different disc into your console, even if you tried this step previously. Conditions might have changed. This solution determines whether the problem happens with any disc or just this one.

  1. Load another disc into your Xbox 360 console.
  2. Try to play it.
  3. If your console can read this disc, it looks like the problem is with the other disc, not your console, so you should replace the other disc. Contact the disc manufacturer for a replacement disc or for help with troubleshooting.

Step 5: Service your console

If none of the previous steps resolved the problem, your console may need service. Submitting an online repair request is the fastest and least expensive way to get your console repaired. Get started on your request by signing in at Device services and selecting Register new device. After you've registered, you’ll see the warranty status for your device. See Getting your Xbox device serviced for help submitting a repair request.


“This disc is unreadable” or “Unrecognized disc”

Step 1: Inspect and clean your game disc, DVD, or CD

Take a close look at the back side of your game disc, DVD, or CD. Do you see scratches? Excessive scratches or smudges can keep your console from reading a disc. To clean it:

  1. Hold the disc by the edges without touching the top or bottom surfaces.
  2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward. Do not use solvents to clean the disc.
  3. Load the disc into your console and see if it plays.

Step 2: Remove, replace, or reformat USB flash drives (game discs and CDs only)

  1. Turn off the Xbox 360 console.
  2. Remove any USB flash drives attached to the console.
  3. Turn on the console.
  4. Try to play the game disc.
  5. If your console can read the disc without the USB flash drive connected, use a different USB flash drive. To learn more, see Xbox 360 USB flash drive FAQ.

Step 3: Check the disc’s type, region, or format

Look at the game disc and packaging and answer these questions:

  • Is the disc an Xbox 360 game? Xbox 360 games are clearly marked on the disc or the packaging. The Xbox 360 console can play some, but not all original Xbox games.
  • Is the disc region correct? Make sure that the region code on your game disc matches the country where you purchased your console.

The following table shows the region codes and the corresponding geographic regions:

Region codeGeographic regions/countries

NTSC

North America and South America (United States, Canada, Mexico, Chile, and Brazil)

NTSC-J

Asia (Hong Kong SAR, Japan, Korea, Singapore, and Taiwan)

PAL

Europe, South Africa, India, Australia, and New Zealand

Make sure your disc is intended for the Xbox 360 console and has the correct region code.

Look for the region code on the disc or DVD packaging. Make sure the DVD region matches the region of your Xbox 360 console. For example, if you purchased your console in the United States, Canada, or a U.S. territory, the console can only play region 1 DVD discs or discs coded for all regions.

The following table shows the region codes and the corresponding geographic regions:

DVD regionGeographic regions/countries

1

United States, Canada, Bermuda, U.S. territories

2

Europe (except Russia, Ukraine, and Belarus), Middle East, Egypt, Japan, South Africa, Swaziland, Lesotho, Greenland

3

Southeast Asia, South Korea, Taiwan, Hong Kong SAR, Macau

4

Mexico, Central and South America, Australia, New Zealand, Oceania

5

India, Afghanistan, Ukraine, Belarus, Russia, Africa, Central and South Asia, North Korea

6

People's Republic of China, Hong Kong

7

Reserved

8

Special international venues, such as airplanes and cruise ships

Make sure the disc region corresponds to the country where you bought your Xbox 360 console, or that it’s coded for all regions.

The following CD formats and file types are supported by the Xbox 360 console. If you're using another disc format or file type, the Xbox 360 console can’t read the disc.

Disc formats:
  • CD-DA
  • CD-ROM
  • CD-ROM XA
  • CD-R, CD-RW, CD-Extra
File types:
  • Windows Media Audio (WMA)
  • MP3
  • JPEG

Step 4: Try another game disc, DVD, or CD

Load a different disc into your console, even if you tried this step previously. Conditions might have changed. This solution determines whether the problem happens with any disc or just this one.

  1. Load another disc into your Xbox 360 console.
  2. Try to play it.
  3. If your console can read this disc, it looks like the problem is with the other disc, not your console, so you should replace the other disc. Contact the disc manufacturer for a replacement disc or for help with troubleshooting.

Step 5: Service your console

If none of the previous steps resolved the problem, your console may need service. Submitting an online repair request is the fastest and least expensive way to get your console repaired. Get started on your request by signing in at Device services and selecting Register new device. After you've registered, you’ll see the warranty status for your device. See Getting your Xbox device serviced for help submitting a repair request.


Disc tray is stuck open

Step 1: See if a light is visible on the front of the Xbox 360 console

If you see a green light on the front of the console, follow the steps below.

Step 3: Remove the disc from the tray

  1. If there’s a disc in the tray, remove it.
  2. Press the console’s eject button.
  3. If the disc tray closes, push the eject button again to open the tray and insert a disc. Now try opening and closing the tray with a disc in the tray.

    Note Make sure the disc isn't sticky and doesn’t have any labels that could prevent the tray from closing.

Step 4: Check your faceplate (original Xbox 360 only)

The faceplate is the plastic piece on the front of the original Xbox 360 console. Make sure it’s properly attached to the console. If it’s not:

  1. Press the faceplate firmly until it clicks into place.
  2. Press the eject button on your console.

Step 5: Try to close the disc drive

  1. Make sure your console is plugged in.
  2. Gently move the tray up and down, and then from side to side.
  3. Press the eject button on the console.
  4. If the disc tray closes, push the eject button to open and close the tray a few times.

Step 6: Service your console

If none of the previous steps resolved the problem, your console may need service. Submitting an online repair request is the fastest and least expensive way to get your console repaired. Get started on your request by signing in at Device services and selecting Register new device. After you've registered, you’ll see the warranty status for your device. See Getting your Xbox device serviced for help submitting a repair request.


Disc tray is stuck shut

Step 1: See if a light is visible on the front of the Xbox 360 console

If you see a green light on the front of the console, follow the steps below.

Step 2: Check for a plastic strip

A clear plastic strip is used to keep the Xbox 360 console disc tray shut during shipping.

  1. If there is a plastic strip on the front of your disc tray, remove it.
  2. Press the eject button on your console.

Step 3: Remove and re-attach the faceplate (original Xbox 360 only)

Your original Xbox 360 console’s faceplate might be keeping your disc drive from opening, so follow these steps to remove and re-attach it:

  1. Position your console horizontally, like a DVD player.
  2. Unplug the power and any other cables from the back of your console.
  3. While holding the console firmly, push the faceplate away from the console with your thumbs. You’ll need to use some force to remove the faceplate.
  4. After you remove the faceplate, reconnect the power cord.
  5. Press the eject button on the console. If there was a disc in the disc drive, make sure it's not sticky and doesn't have a label or decal that might keep the disc drive from opening again.
  6. Align the faceplate tabs with the slots on your console.
  7. Press the faceplate firmly until it clicks into place.
  8. Press the eject button to open and close the drive a couple of times.

Step 4: Manually open the disc drive

Xbox 360 E and Xbox 360 S

  1. Unplug the power cord from the back of your console.
  2. Uncoil a paper clip.
  3. Position the console horizontally, as you would a DVD player.
  4. Find the yellow decal behind the vents on the left side of the console.
  5. Insert the straight end of the paper clip into the eject hole, which is located just above the yellow decal.
  6. The disc tray should pop out slightly. Pull the tray out the rest of the way with your fingers. Make sure the disc isn't sticky and doesn’t have any labels that could prevent the tray from closing.
  1. Unplug the power cord from the back of your console.
  2. Remove the faceplate from your console.
  3. Uncoil a paper clip.
  4. If your console has holes below the right side of the disc drive, insert the straight end of the paper clip into the small hole. If your console doesn’t have holes on the right side, skip to step 6.
  5. Push the paper clip in about 1 inch (2.5 cm) until you feel resistance and the tray pops out slightly, and then go to step 8 below.
  6. If the tray doesn’t pop out, find the two holes below the left side of the disc drive, and push the paper clip into the first hole on the left about 1 inch (2.5 cm) until you feel resistance.
  7. If the tray still doesn’t pop out, try to insert the paper clip into the adjacent hole (to the right) about 1 inch (2.5 cm) until you feel resistance.
  8. After the tray pops out, pull the tray out the rest of the way with your fingers and remove any disc that’s present.
  9. Plug the power cord into the back on the console.
  10. Press the eject button to open and close the disc drive a couple of times. If there was a disc in the disc drive, make sure that it's not sticky and doesn't have a label or decal that might prevent the disc drive from opening again.

Step 5: Try to close the disc drive

  1. Make sure your console is plugged in.
  2. Gently move the tray up and down, and then from side to side.
  3. Press the eject button on the console.
  4. If the disc tray closes, push the eject button to open and close the tray a few times.

Step 6: Service your console

If none of the previous steps resolved the problem, your console may need service. Submitting an online repair request is the fastest and least expensive way to get your console repaired. Get started on your request by signing in at Device services and selecting Register new device. After you've registered, you’ll see the warranty status for your device. See Getting your Xbox device serviced for help submitting a repair request.


Did this resolve the issue?

Still need help?

Request a call, chat online, and more.


Contact times

Phone support

Monday to Friday: 6:00am-5:00pm PTSaturday to Sunday: 6:00am-5:00pm PT

Web chat

Monday to Sunday: 24 hours a day

Sours: https://support.xbox.com/en-US/help/hardware-network/console/xbox-360-disc-drive-solution

Introduction: How to Fix a Stuck Xbox 360 (or PC) Disc Tray

Xbox not opening up? Fear not! In this instructable, I show how to repair an Xbox or computer disc drive so you can get back to enjoying your favorite games. This is my first instructable, but I'll do my best to be thorough and spell words correctly.

Step 1: Theory

So you went to play Xbox one day and it wouldn't open the disc tray. You punished it with a fist. It opened.

So you went to play Xbox again, a month later, and by this time if your box were an animal PETA would have you sued and publicly humiliated before clapping you in irons and sending you to prison, you cruel animal-abuser. In other words, your drive no longer opens, at all.

Rather then being a jerk and selling it to some unsuspecting guy on the internet, you can fix your poor machine so that it never needs to be punched again. This comprehensive guide will show you how to do just that without waiting for it to be fixed on warranty or paying through the nose for some guy on craigslist to do it.

There are two main reasons for a disc tray to not open.

1. DUST!!! DUST!!! is evil. I hate it. It hates you. It will also destroy your stuff. Like your Xbox.

2. The drive belt in the player is made of rubber and wears out over time, like the engine belts in your car. This is the big cause of problems in most disc drives, computer and console alike.

So what can you do?

Well, DUST!!! is simple. You just need to clean it out. This may help other problems as well, such as discs not playing well.

In this guide, I will show you how to clean out and repair an Xbox 360 drive. This process will work on other drives as well.

Step 2: Removing the Drive

For this instructable, you'll need to remove the drive from the console. I am not responsible for any damage you do to your property whilst following this guide. If you do make a mistake, let me know and I'll do what I can to help you.

For the sake of shortness and clarity, I will assume you've already seen one of any number of guides on cracking open whatever console or computer you have. Try not to break anything.

Step 3: Disassembly

Now it is time to take apart the drive itself. This and the following steps may differ slightly for different drives, but the concepts apply to most every drive.

My drive was a Philips/Ben-Q, but the Phillips/Lite-On and Hitachi drives are very similar. On these drives, there are four Philips head screws holding the metal casing on the chassis. Remove these and split the small warranty sticker to pull the two metal pieces apart. If you didn't get that, this will void whatever warranty may still exist on the drive. If you care a lot about that, check before you cut the sticker. After removing the metal plates, use a spudger or flathead screwdriver to remove the eject button.

Step 4: Disassembly Pt. 2: the Innards

Now you've got that all in your growing "to be washed free of dust" pile, It's time to remove a couple more things.

First, you need to use a paper clip or similar pointy thin thing to open the disc tray. DO NOT try to rip it open with your bare hands. Of course this will wreck your drive, dummy! There is a small hole just under the tray to stick the clip in. Feel around with it until you hit a gear, then push in to turn the gear. One or two turns will suffice to disengage the locking mechanism. This requires some finesse, don't be disheartened (or violent) if you don't get it off the bat.

Then, pull the tray out until it is at it's furthest forward point, and pull the small latch on the side.

If you have a different drive, there is usually a similar way to remove the tray, so be careful and try things until you figure it out.

Removing the tray should expose the gears that make the tray move. If you've been experiencing trouble ejecting, find the rubber drive belt connecting the motor to the gears and remove it. Save it, you'll need it later.

Step 5: CLEANING!!!

Time to kill the DUST!!! By now you should have accumulated a lot to clean. You can clean all of these items just fine with soap, hot water, and a nice sponge. Further explanations are in the pictures.

Step 6: Modification and Repair

After you've cleaned and greased the drive, there's just a bit left to do before putting it all back together.

First, it's time to replace the drive belt from before. Find or make another drive belt slightly smaller in diameter than the one you removed, and preferably a bit thicker. Rubber o-rings at the hardware store are great for this, as long as they aren't too thick or too smooth. I made a drive belt for my original Xbox drive by cutting a slice of material off a rubber gasket from an old washing machine. Be resourceful, and test to make sure your replacement works before sealing everything back up.

Also, if you're working on an Xbox 360, now would be the perfect time to add a few pads to keep the discs from scratching. This tutorial is decent.

Step 7: Reassembly

Put everything back together (except the outer casing of the Xbox, in case adjustments are necessary) and make sure it works. If it does, good job! If not, go back and try to figure out what's still wrong. Is your replacement belt not good enough? Is there a large ball of dust? Was your Xbox actually an animal? If you continue to have problems, post a picture in the comments and I'll see what I can do to help! Happy gaming, everyone!

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Sours: https://www.instructables.com/How-to-Fix-a-Stuck-Xbox-360-or-PC-Disc-Tray/
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Repairing Xbox 360 Stuck Optical Drive

  • The next step is to remove the face plate.  Pull out on the right side of it (by the USB cover).  There are clips that hold it in place, you just need to pop it loose.The next step is to remove the face plate.  Pull out on the right side of it (by the USB cover).  There are clips that hold it in place, you just need to pop it loose.
    • The next step is to remove the face plate. Pull out on the right side of it (by the USB cover). There are clips that hold it in place, you just need to pop it loose.

    Edit

  • Edit

  • Edit

  • To open the front you will need to cut or peel back the Microsoft sticker.  THIS WILL VOID ANY WARRANTY ON THE XBOX.  Turn xbox upside down, release the four clips shown, and lift the front of the bottom cover.To open the front you will need to cut or peel back the Microsoft sticker.  THIS WILL VOID ANY WARRANTY ON THE XBOX.  Turn xbox upside down, release the four clips shown, and lift the front of the bottom cover.
    • To open the front you will need to cut or peel back the Microsoft sticker. THIS WILL VOID ANY WARRANTY ON THE XBOX. Turn xbox upside down, release the four clips shown, and lift the front of the bottom cover.

    Edit

  • Edit

  • Remove the DVD eject button by releasing the clip and lifting the assembly off the front of the xbox.  It has a pin to the right that it slides onto, so you may need to coax it a little bit.
    • Remove the DVD eject button by releasing the clip and lifting the assembly off the front of the xbox. It has a pin to the right that it slides onto, so you may need to coax it a little bit.

    Edit

  • There are six #10 Torx screws that hold the upper case on.  Remove these, turn the xbox over, and lift the top cover off.There are six #10 Torx screws that hold the upper case on.  Remove these, turn the xbox over, and lift the top cover off.
    • There are six #10 Torx screws that hold the upper case on. Remove these, turn the xbox over, and lift the top cover off.

    Edit

  • At the front of the DVD drive, peel back the end of the tape shown first, then lift the DVD drive part way so that you can access the connections in the back.  Unplug the power and data connections at the back of the DVD drive, then lift it straight up.At the front of the DVD drive, peel back the end of the tape shown first, then lift the DVD drive part way so that you can access the connections in the back.  Unplug the power and data connections at the back of the DVD drive, then lift it straight up.
    • At the front of the DVD drive, peel back the end of the tape shown first, then lift the DVD drive part way so that you can access the connections in the back. Unplug the power and data connections at the back of the DVD drive, then lift it straight up.

    Edit

  • Now is a good time to blow the dirt out.  The fan shroud has a clip in the center, you can release that with the finger of the xbox tool and lift it straight up.  The fans have two clips, one above each fan, lift up on the metal lip to release them.  Don't forget to unplug the electrical connector also.  Clean it out and re-assemble these parts.Now is a good time to blow the dirt out.  The fan shroud has a clip in the center, you can release that with the finger of the xbox tool and lift it straight up.  The fans have two clips, one above each fan, lift up on the metal lip to release them.  Don't forget to unplug the electrical connector also.  Clean it out and re-assemble these parts.
    • Now is a good time to blow the dirt out. The fan shroud has a clip in the center, you can release that with the finger of the xbox tool and lift it straight up. The fans have two clips, one above each fan, lift up on the metal lip to release them. Don't forget to unplug the electrical connector also. Clean it out and re-assemble these parts.

    Edit

  • Edit

  • To open your tray, look under the front of it.  There is a small wheel that you can use the finger of the xbox tool to rotate by pulling from right to left. (In other words, rotate clockwise as seen from above.) This will lower the laser assembly and allow you to slide the tray.  Clean the rubber belt with rubbing alcohol, or replace if necessary.To open your tray, look under the front of it.  There is a small wheel that you can use the finger of the xbox tool to rotate by pulling from right to left. (In other words, rotate clockwise as seen from above.) This will lower the laser assembly and allow you to slide the tray.  Clean the rubber belt with rubbing alcohol, or replace if necessary.
    • To open your tray, look under the front of it. There is a small wheel that you can use the finger of the xbox tool to rotate by pulling from right to left. (In other words, rotate clockwise as seen from above.) This will lower the laser assembly and allow you to slide the tray. Clean the rubber belt with rubbing alcohol, or replace if necessary.

    Edit

  • Edit

  • After cleaning, reinsert the tray into the DVD drive and make sure it slides smoothly.  When you push it the whole way in, it should lock in place again.  Re-assemble the DVD drive, now it is ready to go back in the xbox.  Re-assemble the xbox in the reverse order, and you're ready to go!After cleaning, reinsert the tray into the DVD drive and make sure it slides smoothly.  When you push it the whole way in, it should lock in place again.  Re-assemble the DVD drive, now it is ready to go back in the xbox.  Re-assemble the xbox in the reverse order, and you're ready to go!
    • After cleaning, reinsert the tray into the DVD drive and make sure it slides smoothly. When you push it the whole way in, it should lock in place again. Re-assemble the DVD drive, now it is ready to go back in the xbox. Re-assemble the xbox in the reverse order, and you're ready to go!

    Edit

  • Sours: https://www.ifixit.com/Guide/Repairing+Xbox+360+Stuck+Optical+Drive/12526
    How to fix Xbox 360 stuck disc tray, EASIEST WAY EVER!!

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    Drive disc xbox repair 360

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    How to repair \u0026 open the Xbox 360 Slim disk drive tray when stuck

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