Insurances Accepted, Billing and Payment Information
Brigham and Women's Hospital accepts most health insurance plans. Mass General Brigham maintains information about health insurance accepted at BWH and other hospitals within the Mass General Brigham system. Please visit their website for further information on insurance plans and products accepted at BWH.
Many insurance plans are now considered “tiered” plans, and have different levels of costs depending on where you go for care. It is important that you check with your own health insurance plan to see what level of coverage you will receive at a specific hospital. Even if you see your insurance plan listed, additional referrals or authorizations may be required. Some services may not be covered by your insurance coverage at every location. The level of coverage provided to you is determined by your insurer.
Also, many health insurance plans may use other companies to cover certain services such as behavioral health (mental health) or transplant related services. Please contact your health insurance plan or employer for your specific questions.
You should always check with your own health insurance plan before getting care to make sure you understand your covered benefits and costs.
Massachusetts General Hospital accepts most health insurance plans, including Medicare and Medicaid.
Before scheduling your hospital visit, check with your health insurance provider to see if you are covered and learn the specifics of your coverage. Insurance plans are agreements made between you and your insurer, and Massachusetts General Hospital cannot ensure that an insurance provider will pay for your care. It is your responsibility to understand what types of coverage your health insurance provides and to be sure that you meet all requirements stipulated by your specific plan.
Your health insurance provider will be able to inform you of your level of coverage and what, if any, copayments, coinsurances and deductibles will be your responsibility. If you do not contact your provider, you can be ultimately be responsible for all or a large portion of your bill.
View a list of health insurance plans accepted at Mass General
Managed Care and Prior Approvals
If you are enrolled in a managed care group, such as an HMO or PPO, you might need a referral from your primary care physician. Please contact your physician for authorization before your appointment, elective procedure or admission to the hospital. Depending on your insurance provider, you might be required to pay a deductible or copayment. In some cases, a deposit can be required. An admitting office coordinator will discuss any deposit details with you.
If you are admitted to the Emergency Department and belong to a managed care group, such as an HMO or PPO, you must notify your primary care doctor and insurer as soon as possible. If you fail to do this, your insurer might not agree to pay your entire bill. Mass General will make every effort to notify your insurer that you are in the hospital, but this is ultimately your responsibility.
Before scheduling a second-opinion consultation at Mass General, be certain to discuss second-opinion requirements with your insurance company, who can tell you if precertification is required.
Uninsured or underinsured patients can also be eligible for financial assistance through Mass General’s Office of Patient Financial Services (see below).
Financial Access Unit
The Financial Access Unit will verify insurance coverage and benefits for patients who have been scheduled for a procedure or hospital stay. The Financial Access Unit also works directly with physicians’ offices and insurance companies to confirm that all required referrals and authorizations have been approved prior a patient’s visit. Contact the Financial Access Unit at 617-726-6828 if you have any insurance authorization questions or concerns.
Patient Financial Services
Mass General offers several programs for patients who are underinsured or who do not have any insurance coverage. Patient Financial Services provides counselors who can assist patients with applying for state-funded programs such as MassHealth and Free Care Programs. Counselors are available who specialize with outpatients, inpatients and emergency room visits. Patient Financial Services is located on the main campus in the Outpatient Registration Department or on the ground floor of the Wang Ambulatory Care Center. To speak with Patient Financial Services, call 617-726-2191.
The staff in the Admitting Office notifies insurance companies of a patient’s pending surgery or hospital admission to obtain prior approval. During this process, someone from the admitting office will contact patients to ensure any necessary information has been received. If you have any questions concerning this process, please call the Mass General Admitting Office at 617-726-3393.
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Billing, Insurance and Financial Assistance
If you do not have health insurance and/or cannot cover the cost of your care, we will gladly assist you in applying for free care, or advise you of other possible options. Please visit Patient Billing and Financial Assistance for information about various forms of financial assistance available from Mass General Brigham.
For more detailed information about the billing process (including frequently asked questions about billing, types of bills you may receive, and a sample billing statement), click here.
Preventive Health Exam Billing
Sometimes, your annual Preventive Health Exam, Medicare Annual Wellness Visit, or Welcome to Medicare Visit can turn into a “Sick Visit." During your visit, your provider may need to treat a new medical issue or a chronic problem that has changed. If that occurs, this part of the visit is called a Sick Visit and may result in additional services being billed to your insurance. Please click here before your Annual Physical to learn more about preventative health exams/annual physicals and insurance coverage.
If you have questions or concerns about your bill, please call MGB Patient Billing Solutions at 617-726-3884 and a representative will be happy to assist you or you can send an email to [email protected] or by mail to:
Mass General Brigham Patient Billing Solutions
P.O. Box 9693
Boston, MA 02114-9693
Billing & Insurance
How to Pay Your Bill
- Pay your bill online via Mass General Brigham Patient Gateway.
- Call 617-726-3884 to speak to a member of our customer service team and pay your bill by phone.
- Send a check or money order to Mass General Brigham to the following mailing address:
Mass General Brigham
P.O. Box 418393
Boston, MA 02241-8393
Patient Cost Estimator
Massachusetts Eye and Ear, a member of Mass General Brigham, is committed to price transparency. Patients can contact Patient Billing Solutions or use our online tool to view a cost estimate of common health care services ("shoppable items").
Request a cost estimate
CMS-Required Hospital Charge Data
As required by the federal government, we publish information (a machine-readable file) about the rates negotiated with insurance companies for all services and items offered by our hospital. The information is NOT an estimate of the costs that you are responsible for paying.
Learn more about hospital charge data
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Hospital accepted insurance general mass
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