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Question:Q:iPhone 8 now dropping calls

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After nearly 2 years of perfect operation, my iPhone 8 keeps dropping calls.

What's up with this and is there a fix. Not ready for a new phone just yet.

iPhone 8, iOS 12

Posted on May 24, 2020 10:47 AM

May 25, 2020 7:15 PM in response to martyge1 In response to martyge1

Good afternoon martyge1,

Welcome to the Apple Support Communities!

I understand you are experiencing some dropped calls on your iPhone 8. Your profile indicates you are running iOS 12 on this device. Try updating your iPhone to iOS 13.5. Then restart the iPhone and check to see if there is a carrier update for it as well.

Update your iPhone, iPad, or iPod touch

Update your carrier settings on your iPhone or iPad

Take care.

May 25, 2020 7:15 PM

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May 25, 2020 7:15 PM in response to martyge1 In response to martyge1

Good afternoon martyge1,

Welcome to the Apple Support Communities!

I understand you are experiencing some dropped calls on your iPhone 8. Your profile indicates you are running iOS 12 on this device. Try updating your iPhone to iOS 13.5. Then restart the iPhone and check to see if there is a carrier update for it as well.

Update your iPhone, iPad, or iPod touch

Update your carrier settings on your iPhone or iPad

Take care.

May 25, 2020 7:15 PM

User profile for user: martyge1 martyge1

Question:Q:iPhone 8 now dropping calls

Sours: https://discussions.apple.com/thread/251388444

How to Fix It When Your iPhone Is Dropping Calls

  • Make sure your iPhone is up to date.Apple has released several updates since iOS 13 that aim to fix unexpected glitches. To make sure your phone is updated, go to Settings > Software Update. If an update is available, you will be given the option to install it. You can even update iOS wirelessly.

    To avoid having to repeat this in the future, enable Automatic Updatestoautomatically keep your phone up to date.

  • Disable Silence Unknown Callers. iOS 13 introduced a new feature that allows you to silence calls from numbers that appear as “Unknown,” which helps to eliminate a huge amount of spam. However, a small subset of users have discovered that disabling this feature seems to help with dropped calls.

    This fix might not work for everyone, but until the cause of the dropped calls is known, it’s worth a shot. To disable this feature, go to Settings > Phone > Silence Unknown Callers and toggle the slider off.

  • Update your carrier settings. Aside from your operating system and on-board software issues, your call quality and consistency is heavily reliant on your service provider. If your carrier has issued new settings that you have not downloaded, you might face more dropped calls than usual.

    Something to keep in mind is that carrier settings are usually automatically updated and require no input from the user; however, it’s worth checking to be sure. Go to Settings > General > About. If an update is available, you should be prompted to download it.

  • Reset iPhone network settings. Your network settings store all of your preferences for Wi-Fi, cellular, and other types of networks. By resetting these entirely, you can clear out glitches and bugs that might result in dropped calls. Doing this is one of the commonly recommended steps for troubleshooting any type of connection issue.

    Just keep in mind that you will need to re-connect your devices to your Wi-Fi once you do.

  • Disable call forwarding. Call forwarding is a feature a lot of people use, especially if they have multiple lines they receive calls from. However, some users have found that call forwarding can exacerbate the dropped call issue. If you use call forwarding, try disabling the feature and see if it lessens the number of dropped calls.

    For those on Verizon, Sprint, and U.S. Cellular, you might not see a call forwarding option. Go to Settings > Cellular > Carrier Services to see a list of numbers to dial to activate these services. Call forwarding is *73.

  • Change network bands. If the dropped calls are a result of poor network quality, it's possible to resolve the issue by swapping to a different network band. The options you have will depend on your carrier and your location, but in general, you can expect to choose between the following options:

    • LTE, VoLTE On
    • LTE, VoLTE Off
    • 3G

    Switching bands could give you a stronger connection and help maintain a connection while on a phone call. To see what options you have, go to Settings > Cellular > Cellular Data Options > Voice & Data and choose between the options available to you there.

  • Sours: https://www.lifewire.com/fix-iphone-dropping-calls-4776910
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    iPhone Keeps Dropping Calls? Try Quick Fixes

    Making phone calls is one of the essential features of any smartphone. You have the word ‘phone’ in ‘iPhone.’ If this primary option fails, it is sure to cause frustration and confusion. However, before you lose hope and run to the Apple Store or your carrier, here are some practical solutions to fix the issues of iPhone call dropping. Let us start with the possible causes and then learn how to solve them.

    Why Does My iPhone Keep Dropping Calls?

    I’m pretty sure you know that the most likely reason for call dropping is the low signal (or potential physical iPhone antenna damage). If your apartment or office has poor network reception, consider enabling Wi-Fi Calling. And if the problem exists on the hardware side, the only option is to contact Apple Store or authorized service centers.

    What to Do If My iPhone Keeps Dropping Calls?

    But that’s not all. Most of the time, you may be unable to make calls or send texts efficiently because of software issues. Let us see how to resolve it.

    1. Troubleshooting iPhone Dropped Calls
    2. Remove SIM Card from iPhone and Insert it Again
    3. Update your Carrier Settings on iPhone
    4. Reset iPhone Network Settings
    5. Turn off Silence Unknown Callers Feature
    6. Disable Call Forwarding
    7. Check Time and Date Automatically
    8. Activate the Caller ID on iPhone
    9. Contact Your Carrier

    1. Troubleshooting iPhone Dropped Calls

    • Airplane Mode: The quickest fix is to open the Settings app and enable Airplane Mode. Please wait for 30 seconds and tap the same switch to turn it off.
    • Restart your iPhone: If the above solution did not bring much to the table, consider restarting your iPhone, that is, turn it off and turn it back on after a minute.
    • Update your iOS: Apple frequently introduces updates to keep your device in good shape. To fix several issues, including network problems, please go ahead and update your iPhone.

    2. Remove SIM Card from iPhone and Insert it Again

    Remove any case or cover if you are using one. Now, look at the right edge of the device. You will see the SIM slot. Use the ejector tool that came with your iPhone or an appropriate pin to take out the SIM card gently. Next, with a soft dry cloth, consider wiping the SIM card carefully. After this, insert it back into the iPhone.

    3. Update your Carrier Settings on iPhone

    Did you know that your carrier also releases updates that ensure calls, texts, and cellular data function appropriately? To fix the current issues you are facing, make sure your iPhone has the latest carrier settings.

    4. Reset iPhone Network Settings

    Before You Proceed: This would delete all saved Wi-Fi networks, Bluetooth devices, VPN configurations, and other such network-related settings. However, all your data would remain untouched.

    1. Launch the Settings app → tap on General → Tap on Reset.open settings tap on general and then tap reset on iphone
    2. Now, tap on Reset Network Settings.
    3. Enter your device passcode and confirm.reset network settings on iphone

    5. Turn off Silence Unknown Callers Feature

    This feature silences the incoming call from someone whose number is not saved to your iPhone contacts. It is helpful and seems like no harm. But some users have reported that turning it off has fixed call drops issues. So here’s how to make sure it is disabled.

    1. Open the Settings app, scroll down, and tap on Phone.
    2. Make sure you see the word Off next to Silence Unknown Callers. In case it is on, tap on it and turn it off from the next screen.

    6. Disable Call Forwarding

    If you have multiple lines, you may love the call forwarding feature. But in case you repeatedly face call drops, consider disabling this option from the Settings app → PhoneCall Forwarding → and turn it off.

    open settings tap on phone and select call forwarding on iphone
    turn off toggle to disable call forwarding on iphone

    Note: For some US Carriers, you may have to open the Settings app → Cellular → Carrier Services and dial the appropriate number for Call Forwarding.

    7. Check Time and Date Automatically

    For several things (especially network related) to work correctly on your iPhone, it must ensure that the device date and time are correct. The easiest way to ensure this is by letting the iPhone set these automatically. Here’s how.

    1. Open the Settings app and tap on General.
    2. Tap on Date & Time and enable the toggle for Set Automatically.Update iPhone's Date and Time Automatically

    8. Activate the Caller ID on iPhone

    This is another quick fix to ensure that call issues do not bother you. For this, open the Settings app and tap on Phone. Now, tap on Show My Caller ID, and on the next screen, make sure it is green (that is ON).

    Turn ON Show My Caller ID on iPhone

    9. Contact Your Carrier

    Finally, if nothing helps, it is time to contact your carrier. But before doing that, dial the hot number or use the app to see if you have an insufficient call balance or outstanding payment, etc. In case everything is okay, and you still face trouble, please contact the carrier support and explain your situation to them. To assist, here are the customer care numbers of some popular US carriers.

    • AT&T: 1-(800)-331-0500
    • T-Mobile: 1-(877)-453-1304
    • Verizon: 1-(800)-922-0204
    • Sprint: 1-(888)-211-4727
    • Virgin Mobile: 1-(888)-322-1122
    • US Cellular: 1-(888)-944-9400
    • MetroPCS: 1-(888)-863-8768

    Signing Off

    I hope one or a combination of the above solutions helped you fix the call drop issue on your iPhone. In the comments section below, let us know your opinion and which method worked for you. If you have additional questions, then feel free to ask us.


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    iGeeksBlog has affiliate and sponsored partnerships. We may earn commissions on purchases made using our links. However, this doesn’t affect the recommendations our writers make. You can read more about our review and editorial process here.
    I have been an Apple user for over seven years now. At iGeeksBlog, I love creating how-tos and troubleshooting guides that help people do more with their iPhone, iPad, Mac, AirPods, and Apple Watch. In my free time, I like to watch stand up comedy videos, tech documentaries, news debates, and political speeches.
    Sours: https://www.igeeksblog.com/how-to-fix-iphone-dropping-calls/
    How To Fix Call failed on iPhone [Step by Step]

    iPhone Keeps Dropping Calls? Here’s the Solution

    here are few things more irritating than when your iPhone keeps dropping calls. You might be in the middle of an important conversation when it happens, and if it’s more than an occasional thing then doubtless you’ll be eager to come up with a permanent solution. There are several different issues that might be causing your calls to get dropped, so let’s go over some of them.

    Is Your iPhone Dropping Calls Due to a Poor Signal?

    The most likely reason that your iPhone is dropping calls consistently is that you are getting a poor signal. You might be in an area with low coverage. It also could be that there are some temporary problems that the carrier is having.

    You should first try moving to a different location and then having someone call your phone. You shouldn’t just move twenty feet to the left; get to a place that’s at least a couple of miles away from where the issue seems to be happening. If you can receive calls in the new location and they aren’t being dropped, then you’ll know that it’s something to do with that particular spot and it’s not likely a hardware issue with your iPhone.

    If it’s just one location where the calls are being dropped, then you can call your provider and speak to them about the problem. They will likely have some suggestions as to what you can do to fix the issue.

    Your iPhone Calls Might be Getting Dropped Because of a Damaged SIM Card

    If your SIM card has been damaged for any reason, that is a likely candidate for what’s causing the calls to get dropped. The card being bent, chipped, or otherwise broken will cause issues with your calls, or it could be that it has not been inserted into the iPhone correctly.

    Reinserting the SIM card might fix the issue, assuming that it has not been damaged. You can do it by following these instructions.

    1. First, take a tool designed for this purpose (Apple makes one), or you can take a paperclip and straighten it out.
    2. Figure out where the SIM tray is located on your particular model of iPhone. If you have an iPhone X, then it is going to be on the right-hand side in the middle of the device. If you have an earlier iPhone model, it’s going to be in approximately the same location, just a little further up.
    3. Insert the end of the paperclip or the thin extension of the tool into the small hole. Push gently until the tray springs open.
    4. Remove the SIM card carefully. Check to see if it appears damaged in any way. Assuming it looks okay, make sure that the notched corners are aligned, and then push it back in. The cards only line up one way, so you should be able to figure it out with no problems.
    5. Once the SIM card is back in the phone, have someone call you and see if the calls are still being dropped.

    If you pop the SIM card out and it seems to be bent or otherwise damaged, then that is almost certainly what is causing the problem. If that happens, then contact an Apple Store and take the phone in to see the Geniuses. You will have to get the SIM card replaced. If the phone is still under warranty, then this should be free. If your original warranty has expired, then you will need to pay for it.

    The SIM Card in Your iPhone Might Cause Calls to be Dropped

    Restart Your iPhone

    Restarting your iPhone might also fix the dropped calls issue.

    1. Hold down the Sleep/Wake button that is on the side of the iPhone.
    2. A Slide to Power Off slider will come up on the screen.
    3. Slide it to the right, and then wait for a few seconds.
    4. Press the Sleep/Wake button that is on the side of the phone a second time. The phone should power back on after a couple of seconds. Check to see if it is still dropping calls.

    Slide to Power Off 

    Try Toggling Airplane Mode On and Off

    You can also find success sometimes by toggling the Airplane Mode on and off.

    Get Cash For Your Used iPhoneWe buy used and broken iPhones for top dollar! Get free shipping, a 14-day price lock, and our highest price guarantee.GET A FREE QUOTE

    1. From the Home screen, hit Settings. You will immediately be able to see Airplane Mode.
    2. Toggle it on and off with your finger. If you are doing it successfully, then it will turn green. Doing this will disable Wi-Fi, and also Cellular Data and Bluetooth.

    Doing this a few times sometimes helps with your ability to take calls and keep them from being dropped. If it does not work, move on to the next solution.

    iPhone Airplane Mode 

    Turn Your iPhone Off When You Go to Bed

    This might seem like strange advice. How can turning your phone off at night help you with dropped calls?

    The reason this sometimes works is that your phone will be operating with a full cache memory. By turning it off when you are done using it for the day, you will automatically cause some apps to close and free up some space. Deleting the cache memory works as a refresher for the phone. Try this a few nights in a row and see if calls are still being dropped.

    Try Closing Some Background Apps Your iPhone is Running

    If you have a lot of background apps that are running on your phone at all times, then one of them might be to blame. Again, it is an issue with the cache memory of the device being full.

    By closing down as many nonessential apps as you can, it makes it more likely that your iPhone will be able to handle calls without dropping them. You needn’t close them all, just the ones that you don’t need to have running every moment of the day. See if that helps.

    You Can Try Resetting the Network Settings

    Resetting the network settings would also make sense if you’ve tried these first few solutions unsuccessfully.

    1. Go to Settings, then General.
    2. Go to Reset, then Reset Network Settings.

    Try some calls after that to see if the problem persists.

    iPhone Reset Network Settings 

    Check to See if Your iPhone’s Caller ID Has Been Activated

    If the caller ID on your phone is not active, then that might be interfering with your ability to receive calls. Go to Settings, then Phone, and then Show My Caller ID. If it is not set in the on position, then switch it over. That might be what it takes to fix the issue.

    Dial #3# On Your iPhone

    This is a little-known trick that sometimes works. This is a code which is meant to disable your phone’s outgoing anonymity status. It’s basically the same as checking if the caller ID is turned on, but if the first method didn’t work for you, maybe this one will.

    You Can Set Your iPhone’s Date and Time Automatically

    It seems as though the Date and Time function on your iPhone wouldn’t have anything to do with dropped calls, but surprisingly, sometimes the two are related. This may be an issue if you’ve been traveling through different time zones recently. For instance, a trip from one coast to the other might have thrown this feature out of whack on your device.

    First, connect your phone to Wi-Fi. Then, go to Settings, and General. Hit Date and Time and see if Set Automatically is turned on. If it isn’t, then turn it to the on position.

    Check for Any Carrier Settings Updates

    You could also check to see if there are any carrier settings updates. If there are and you haven’t installed them yet, that might be interfering with your incoming calls.

    Go to Settings, then General, then About. Wait for a few seconds, then see if a pop-up appears indicating that an update is available. If there is one, then go ahead and install it. If you wait a few seconds and there’s no pop-up, then it means that there’s nothing available at the moment and it’s a different issue.

    iPhone Carrier Update 

    If you’ve tried everything on this list and the phone keeps dropping your calls, then you should talk to both your carrier and an Apple Store. Ultimately, the problem could have to do with either the phone’s hardware or software.If you’ve tried every possible solution that we’ve proposed, though, and you’ve still had no luck, then something more exotic or unusual might be happening. It’s time to call the experts and get them to take a look at the device to determine what else might be going on with it. 

    Sours: https://buybackboss.com/iphone-dropping-calls/

    Plus iphone dropping calls 8

    My iPhone is Dropping Calls? Why and How to Fix It?

    If your iPhone keeps dropping calls after update your iPhone to the latest iOS 14, you can try the 9 methods to get your iPhone out of the problem.

    Our calls were dropped from one reason or the other from time to time. But if this keeps happening,  it is a sure sign that something is wrong with your iPhone.

    iPhone dropping calls issue may be caused by a variety of hardware and software-related reasons, which can make determining the source of the problem somewhat difficult. Even so, in most cases, this issue can be resolved quickly, and in this article, we are going to help you find the source of the problem and show you how to fix it.

    Why iPhones Drops Calls?

    1. iPhone usually drop calls because of a bad signal in the region from which you’re making the call. So if your call was suddenly interrupted, you should check how many receptions bar the iPhone has. Moving within a few feet radius won’t resolve the issue, and you’ll probably have to wait until you arrive in the area in which your carrier has good coverage.
    2. Besides poor signal, pending iOS updates, damaged SIM cards or even the change of a time zone can cause the iPhone to drop calls. Moreover, your iPhone’s RAM may be overwhelmed by the apps you’re using or some other software bug may be causing the problem.

    In any case, you don’t have to be a tech wiz to sort this issue out on your own, although contacting your carrier may be necessary.

    If your iPhone keeps dropping calls even though it has a good signal, then the problem is most likely created by malfunctioning software or hardware. Here are a few things you can do that should prevent the iPhone from dropping calls.

    Check Your SIM Card

    A bent or cracked SIM card may be the reason why the iPhone is dropping calls. To clear the doubt that this is the root of the problem, you should remove the card from your iPhone and inspect it closely.

    Step 1: Locate the position of the SIM card tray on your iPhone. It is usually positioned on the device’s right side, but its exact location varies from one model to another. Use the SIM card tray pin to eject the tray.

    Step 2: Examine the SIM card carefully, and search for any traces of damage. Put it back into the tray and make sure it is correctly positioned before reinserting the tray into the iPhone.

    Step 3: Switch on the device and have someone call you in order to check if your iPhone is still dropping calls.

    It is worth noting that you have to replace the SIM card if it is damaged.

    Related Read  How to Transfer Contacts from iPhone to SIM Card

    Restart the Device

    Sometimes a simple restart of the device can fix this issue. The exact steps of restarting an iPhone depending on the model.

    You can learn how to restart your iPhone to try to get iPhone out of dropping calls issues.

    Switch the Airplane Mode on and off

    Surprisingly enough toggling the Airplane mode off and on can sometimes be a long term solution to iPhone dropping calls issue. In order to do this, you can

    1. Tap on the Settings icon
    2. Click on the Airplane mode option to enable it

    Your device is going to be disconnected from WiFi, while Cellular Data and Bluetooth are going to be disabled for as long as the Airplane mode is on. Tap on the Airplane mode once more to switch it off, and check if your iPhone is still dropping calls.

    Turn off the Device When You Are Not Using It

    Cleaning cache is important for a variety of reasons, and emptying cache memory may restore your device’s ability to take calls to normally. Turning off your iPhone whenever you are not using it will delete all unused files from the cache memory, which in turn may prevent the device from dropping calls.

    Apps that are running in the background are helping to fill the cache memory faster, and disabling them can help you take calls normally.

    Reset Network Settings

    The network settings may also be the reason why your iPhone is dropping calls, so you should reset them if you are having constant difficulties staying on the line.

    Step 1: Tap on the General option located in the Settings menu.

    Step 2: Once the General window loads, you should tap on the Reset option and then pick Reset Network Settings

    Activate the Caller ID

    Failing to activate the caller ID can be the source of your call dropping problems. To check if the option has been activated, you should go to the Settings menu and open the Phone submenu. Tap on the Show My Caller ID option and make sure that this feature is on.
    Optionally you can use the #3# code that disables the device’s anonymity status and in some cases, this code may help you fix the call dropping issues you’re experiencing.

    Check for Carrier Updates

    Keeping the carrier settings up to date is vital for the iPhone’s normal functioning. While still in the Settings menu, you can tap on the General submenu and then pick the About option. After a few moments, a pop up should appear on the screen informing you about a pending update. In case nothing happens chances are that there is nothing wrong with carrier settings.

    Set Time and Date Automatically

    iPhone owners who travel frequently may be facing the call dropping problems because their device doesn’t set the Time and Date automatically.

    Making sure that this feature is enabled won’t take more than a few moments, as you just have to go to the General submenu that is located within the Settings menu and tap on the Date and Time option. Check if the Set Automatically option is selected, and proceed to change the setting if it isn’t.

    Perform A System Repair with AnyFix

    AnyFix – iOS System Recovery is one of the excellent tools that you can use to get around many issues on your iOS-based devices. This app is capable of resolving almost all sorts of software issues on your iPhone. You can use it to repair iOS and get iPhone out of dropping calls.

    Step 1. Download and install the AnyFix app on your Windows or Mac computer.

    Step 2. Connect your iPhone to your computer and launch AnyFix. Then, choose the option that says System Repair.

    Tap on System Repair

    Tap on System Repair

    Step 3. Click on Start Now on the following screen to start repairing your iPhone.

    Choose iPhone Problems and Start Now

    Choose iPhone Problems and Start Now

    Step 4. Choose the Standard Repair as the repair mode. Follow the leads, AnyFix will download the matchable firmware for your iPhone, and hit Fix Now to start the fix journey.

    Choose One Repair Mode

    Choose One Repair Mode

    Step 5. When your iPhone is fixed and is free of any errors, you will see the following on your screen.

    Repair Completed Page

    Repair Completed Page

    Your iPhone will no longer keep looking for a network.


    Although having your calls interrupted continually is certainly not pleasant, resolving this issue shouldn’t be too difficult. In most cases your iPhone is dropping calls because of a bad signal and the problem will be resolved by itself as soon as you get to an area where your carrier has good coverage.

    You won’t need too much time to solve this issue, even if it is caused by a software error, but replacing a damaged SIM card may take some effort. We hope that this article has helped you find the reason why your iPhone is dropping calls. Let us know if you fixed the problem successfully in the comments.

    Author Avatar
    Joy TaylorTwitter ShareFacebook Share

    Member of iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android related issues.

    Sours: https://www.imobie.com/ios-system-recovery/iphone-is-dropping-calls.htm
    Call Failed error on iPhone 11 Pro Max, XS Max, XR, X, 8 Plus \u0026 7 Plus in iOS 14/13.7 - Fixed

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