Netflix dolby atmos not working

Netflix dolby atmos not working DEFAULT

Netflix won't pass through Dolby Atmos unless TV supports it

"Dolby Audio" isn't a signal. Exact details in language here matter.


Prime video allows the pass through to my soundbar without having my TV being Dolby Atmos capable.

How do you know? Is it a light that lights up? Is there a text display?

Just trying to figure out what the debug sequence is to try to help.


So basically I want to get a Blu-ray player that can output the raw Dolby Atmos stream

Uncompressed Dolby Atmos is actually part of a TrueHD signal (and not DD+) and is only found on physical discs. I'd imagine that the Netflix app on a bluray player would have the same problems on your sound bar unless you wired it directly to the sound bar.

Atmos is just metadata contained in other packages for backwards compatibility (TrueHD/DD+) and isn't actually a stand alone audio track so there's no such thing as a "raw Atmos stream." Sorry to be pedantic, but the details matter in evaluating what the point of failure is here or what you want to gain via a stand alone player.

Question:Q:Netflix on apple tv 4k do not support Dolby Atmos


I have installed Netflix app on apple tv 4k new model 2021 and unable to watch any movie with Dolby Atmos. I have Dolby Atmos sound bar. The apple tv is directly attached to soundbar using hdmi 2.1 cable. But apple tv app contents play with Dolby Atmos. Any help would be appreciated.

Apple TV 4K

Posted on Jun 24, 2021 10:46 AM

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Jun 25, 2021 1:12 PM in response to nagaraj260 In response to nagaraj260

Hi nagaraj260,

Welcome to the Apple Support Communities!

We are happy to help with the issue you are having with using Dolby Atmos with your Apple TV and Netflix. Check out Dolby Atmos on Netflix. You might want to check "How to setup Dolby Atmos".


Jun 25, 2021 1:12 PM

Jun 25, 2021 8:44 PM in response to nagaraj260 In response to nagaraj260

I suspect there is a bug in this new Apple TV. For example in netflix, for the 1st time you log in the apps, most of the content no label correctly. Most of 4k hdr and Atmos only shown as HD and 5.1 audio but if the content is HDR and atmos, it will play the video in HDR and audio as Dolby Atmos.

Jun 25, 2021 8:44 PM

Jun 26, 2021 11:57 PM in response to MzA80 In response to MzA80

So any workaround to get Dolby Atmos on Netflix.


Jun 26, 2021 11:57 PM

Jun 27, 2021 12:13 AM in response to chris_g1 In response to chris_g1

I have issue on apple tv 4k alone. The same Netflix account in my TV shows Dolby Atmos audio and works great.

I have connected apple tv 4k directly to the Dolby Atmos sound bar etc. The apple tv + play Dolby Atmos content perfectly.

Only issue with Netflix app on apple tv ie, none of the content show Dolby Atmos. I think it is not recognising the device properly which is capable of playing Atmos.

My badluck to choose apple tv.


Jun 27, 2021 12:13 AM

Jun 27, 2021 12:24 AM in response to nagaraj260 In response to nagaraj260

In my case, Dolby Atmos was not appear in the title which have dolby atmos track. It only appear as 5.1. However, I just just play the title and my AVR shown it receive a dolby atmos signal. I don't know much about soundbar. After I play the video, i skip and went back to browse Netflix content, dolby atmos now appear correctly in every title which have dolby atmos track.

Jun 27, 2021 12:24 AM

Jun 29, 2021 7:14 AM in response to MzA80 In response to MzA80

I have motorola amphisoundx 5.1.2 sound bar which supports Dollby True HD and Atmos. Apple tv+ app Dolby Atmos content have no issues playing in the sound bar. It's only the Netflix.

Jun 29, 2021 7:14 AM

Jun 29, 2021 7:33 AM in response to nagaraj260 In response to nagaraj260

if it works on the other apps then it's likely an issue or limitation in the app netflix made

Jun 29, 2021 7:33 AM

Jul 28, 2021 10:33 PM in response to nagaraj260 In response to nagaraj260

I had a similar issue- I was able to see Atmos badges on Apple TV +, and not on Netflix, specifically in ATV 4K with OG Homepods connected. I was using a HD TV, not 4K, which is supposed to work regardless. I connected the ATV to an ARC port and also ended up randomly tweaking the video format settings. On enabling a HDR format [like 1080 60Hz HDR] the badge suddenly showed up on Netflix for the content, and the sound does sound different from earlier. Just putting this here hoping it helps anyone facing a similar issue with a non-4K TV.

Jul 28, 2021 10:33 PM

Jul 29, 2021 4:00 AM in response to nagaraj260 In response to nagaraj260

Finally I sold my ATV4K after a month usage. Reason mostly becauss Bluetooth pairing issue with controller and Plex apps audio sync issue. After O read in forum, I realize those issue not solved by apple by a long time and I'm not willing to wait for them to release an update. Now I'm migrate to Nvidia Shield.

Jul 29, 2021 4:00 AM

Sep 7, 2021 5:21 PM in response to c_a_n In response to c_a_n

I tried your fix. Temporarily setting my tv’s video output to 1080p 60 hz HDR and then quitting and reopening the Netflix app on my Apple TV 4K 2021 caused the atmos logo to show up in the Netflix app again.

I have two 2018 HomePods connected in a stereo pair for Dolby Atmos. I think my TV being 1080 p, not Dolby Vision, not HDR for some reason confused the apps like Netflix.

Sep 7, 2021 5:21 PM

Sep 7, 2021 5:50 PM in response to kylefender In response to kylefender

That’s great! Yes somehow the audio and video formats have to atleast temporarily line up for Atmos to work

Sep 7, 2021 5:50 PM

User profile for user: nagaraj260 nagaraj260

Question:Q:Netflix on apple tv 4k do not support Dolby Atmos

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dolby vision dolby atmos logosThere are quite a few movies and episodic series on Netflix that feature Dolby Atmos audio. But getting the immersive audio format on your system isn’t automatic. There are several things that need to be set up before you’ll hear Atmos kick in. But when it does, you’ll notice a huge difference between the 5.1 audio most Netflix titles use. When combined with HDR (via Dolby Vision on Netflix) the two Dolby formats provide best in current consumer home theater technology.

What Is Dolby Atmos?

Dolby Atmos is an object-based audio format that brings immersive sound effects to movies that would otherwise play in 7.1, 5.1, or 2.1 channels. Mainly, Atmos brings a height element to audio environments in which sound is bounced off the ceiling (or, directly from above with ceiling-mounted speakers) so audio can be heard from overhead and behind.

Obviously, Dolby Atmos in home theaters is a watered-down version of what you would experience in Atmos-enabled cinemas, but there is definitely a noticeable difference at home.

The audio format can be found on Blu-ray Discs, 4k Ultra HD Blu-rays, and digital movies (both in 4k Ultra HD and HD resolution). Netflix,Apple TV+, Amazon Prime Video, Disney+, HBO Max, and Vudu all offer Atmos with select titles. Here are some steps that should help you get Dolby Atmos playing on your audio system.

Dolby Atmos logo

A Dolby Atmos Speaker System

To hear Dolby Atmos you need to have an audio system that supports it. This means your speaker system, soundbar, and/or AV receiver can all deliver Atmos. The product box and manual for your device should have the Dolby Atmos logo on it. Note: Most TVs do not have speaker systems that support Dolby Atmos audio although a few select do (see models on Amazon).

Soundbars like the Sony HT-ST5000 and Samsung Q700A Q Series are fairly easy to set up as there are only two speakers: the bar itself and a subwoofer for bass frequencies. However, soundbars can be expanded or purchased with additional speakers. Multi-channel surround systems like the Klipsch Reference 2X R-625FA will require an audio receiver that supports Dolby Atmos, but the quality you get far surpasses that of a 2-speaker soundbar system.

Home theater audio systems can vary according to how many speakers are set up. Atmos systems are usually configured in one of three ways.

1. A soundbar with speakers that angle upward to bounce off ceilings
2. A multi-speaker system with back speakers that bounce sound off the ceiling
3. A multi-speaker system which has speakers installed in the ceiling

See Dolby Atmos sound systems on Amazon.

Connect Your HDMI Cables

First off, make sure you purchase at least 18Gbps HDMI cables for optimal video playback. Audiophiles looking for even higher quality audio should consider faster HDMI cables.

Since most TVs do not support Atmos through their built-in speakers you will need to connect the Smart TV, streaming media player like Apple TV, or Blu-ray player to the HDMI input of a Dolby Atmos-supporting AV receiver or soundbar. Those devices must be able to support Atmos passthrough.

Most audio systems have more than one HDMI input which is ideal for having more than one playback device. For example, HDMI1 and HDMI 2 can be used to connect a streaming media player and 4k Blu-ray player. If you have more devices than the provided HDMI inputs consider getting an HDMI splitter to get all your devices connected to the sound device.

HDMI-Arc is the port you’ll want to use to have your TV re-route sound through the sound system. This ensures the TV audio (from cable, satellite, or over-the-air signal) plays through the sound system and not the TV. We should mention that because Apple TV 4k uses a high bandwidth form of Dolby Atmos it will not work using ARC connections. So, use a normal HDMI port to connect Apple TV 4k separately.

It should be noted there are some Dolby Atmos sound systems that don’t support HDR (Dolby Vision / HDR10 / HDR10+).

Netflix Premium Account

You’ll need to subscribe to the Netflix Premium plan (currently $17.99 per month) that offers 4k Ultra HD resolution and Dolby Atmos audio. The Premium plan also allows streaming on 4 screens at a time and downloading to 4 tablets or phones. You should also set the Playback options to High or Auto to allow Dolby Atmos.

Find a Dolby Atmos Movie, Series or Special

Search for “Dolby Atmos” or refer to our list of 4k Dolby Atmos titles on Netflix. If a movie or show supports Dolby Atmos a small logo (pictured above) will appear under the title. It should be to the right of the icon for Ultra HD resolution. Note that if a title does support Dolby Atmos it may not also show the icon for Dolby Vision. Refer to our list for clarification.

Check Your Sound Bar or Receiver

Your soundbar or AV receiver should indicate when you are playing Dolby Atmos. For example, Samsung displays a blue light on the speaker when Atmos is enabled. Sony shows the label DAtmos or Dolby Atmos on the TV or device when pressing the Display button. If your audio device or speaker does not tell you it’s playing Atmos it probably isn’t.


We hope you are successful in getting Dolby Atmos to work on Netflix. If you still have trouble you can always call the manufacturer of the audio system you are using for help. Look in the device manual or search online for troubleshooting questions and answers.

Shop: Dolby Atmos Sound Systems on Amazon
Also Read: How To Get Dolby Atmos on Apple TV

How to Get Netflix Dolby Atmos \u0026 Youtube HLG HDR on 2017 LG OLED TV

How to know if you’re actually getting Dolby Atmos sound

With its object-based sound system, Dolby Atmos is now the benchmark for at-home surround sound. Though it took some time to catch on, the format is now supported by Ultra HD Blu-ray discs and streaming services like Netflix, Amazon Prime Video, and Disney+. So, if you’ve got Dolby Atmos speakers, a Dolby Atmos-compatible AV receiver or soundbar, and access to Dolby Atmos content, you should be hearing Dolby Atmos sound, right?

Well, as it turns out, no, not necessarily. To understand if your Atmos system is delivering true Atmos sound — and not just really good surround sound — you need to understand how Dolby Atmos works with all of your media sources and components. It’s a bit technical, but we’re going to make it as simple as possible.

What exactly is Dolby Atmos?

Image showing Dolby Atmos 3D sound.

Dolby Atmos isn’t actually a soundtrack at all. It’s metadata that is used by compatible audio gear to control which speakers are reproducing certain sounds. A good example is when a helicopter flies overhead in a movie. Without Atmos information, the sound of the helicopter is embedded in one, or many, of the surround sound channels. But so are all of the other sounds you’re hearing.

With Dolby Atmos, the helicopter is treated as its own discrete object, and a Dolby Atmos receiver can use that information to separate the helicopter sound from the background sounds and move it independently from one speaker to another. The result is a very convincing 3D placement of sounds for a much more immersive movie experience.

And what about Dolby Atmos Music?

Though it’s still just getting a toehold on streaming music services, Dolby Atmos Music does for music what Dolby Atmos does for movies. It’s impressive when you hear it, but to get it you’ll need a specific combination of apps and Dolby Atmos-capable devices. Chances are good that if you’re equipped for Dolby Atmos movies, you’re ready for Dolby Atmos Music, but to be sure, check out our full Dolby Atmos Music explainer.

So if Dolby Atmos is just metadata, what am I listening to?

As we said, Dolby Atmos isn’t sound, it’s information about sound. That information piggybacks on top of existing surround sound signals. At the moment, Dolby Atmos can only do this with two types of surround sound signals:

  • Dolby TrueHD
  • Dolby Digital Plus

Dolby TrueHD is a lossless, very high-bandwidth format that is currently only available on Blu-ray and UHD Blu-ray discs. It’s transmitted over an HDMI cable, from a Blu-ray player to an AV receiver, TV, or a soundbar that can pass through the video. Atmos via TrueHD is also supported by some media player apps, like Plex, that run on the Nvidia Shield TV family of streaming devices.

The combination of Dolby Atmos and Dolby TrueHD is the best possible surround sound you can get at home.

More on Dolby Atmos

Dolby Digital Plus is a lossy, lower-bandwidth format that has been optimized for use with streaming services and features like B-D Live. It’s currently supported by a wide range of devices, including laptops, tablets, smartphones, and streaming boxes like Apple TV and Roku. Dolby Atmos over Dolby Digital Plus will be the way most people experience Atmos.

Not only is it the format used by Netflix and Amazon, but it’s also the only version of Atmos that is compatible with HDMI ARC (more on this later).

Files, apps, and hardware

The tricky thing about Dolby Atmos is that, for it to work, every ingredient in your home theater setup has to support Atmos. In other words:

  • The movie you’re playing — whether it’s physical, downloaded — or streamed, has to be encoded with Dolby Atmos (via Dolby TrueHD or Dolby Digital Plus).
  • The hardware you’re playing it on has to be able to decode Dolby Atmos or pass it along to a Dolby Atmos-capable sound system without altering it. This is known as “pass-through.”
  • The app you’re using — e.g., Plex, Netflix, iTunes, Amazon Prime Video, etc. — must be capable of delivering Dolby Atmos data to your playback device.
  • And of course, your TV, A/V receiver or soundbar must be Dolby Atmos compatible, if that’s the device you’re using to hear audio.

Another potential gotcha: Just because your app of choice supports Dolby Atmos on device X, that doesn’t mean it necessarily supports it on device Y. For instance, Plex running on an Nvidia Shield TV can pass through Atmos over Dolby TrueHD, and over Dolby Digital Plus, but Plex on an Apple TV 4K will only handle Atmos over Dolby Digital Plus, and Plex on a 4th-gen Apple TV can’t pass through Dolby Atmos at all.

Until recently, the Apple TV app for LG’s WebOS smart TVs could only provide 5.1 Dolby Digital, however, a June 2020 update added Atmos support.

Diagram showing how to get Dolby Atmos sound from your devices.

If you’re playing an Atmos-encoded Ultra HD Blu-ray on an Ultra HD Blu-ray player that’s connected to an Atmos-capable TV, soundbar, or AV receiver via HDMI, we can pretty much guarantee you’re getting the full Dolby Atmos experience. We can’t say the same about some other device combinations.

Here are a few examples where you will not get Dolby Atmos sound:

  • Playing an Atmos-encoded Netflix movie on an Apple TV HD (4th gen, non-4K) connected to an Atmos-capable A/V receiver. In this scenario, the Apple TV is the weakest link: It doesn’t support Dolby Atmos. You’ll be limited to 5.1 Dolby Digital Plus surround sound.
  • Playing any Dolby Atmos-encoded content on a Roku Streaming Stick+ that’s attached to a Dolby Atmos capable TV, with an Atmos soundbar connected via optical cable. The obstacle here is the optical connection to the soundbar. You’ve got Atmos content on a device that can support Atmos, on a TV that can pass through Atmos, but because you’re using an optical cable instead of HDMI ARC, the TV has to down-convert the audio to Dolby Digital 5.1 (otherwise known as EAC), because optical connections cannot cope with the higher bandwidth requirements of Dolby Digital Plus.
  • Using the built-in Plex client on an LG OLED TV to play a movie encoded with Dolby TrueHD and Dolby Atmos, with an Atmos soundbar connected via HDMI ARC. This is a really frustrating one — all of the sources and components are Atmos-capable, but because the Plex client on the LG TV isn’t yet optimized to handle TrueHD/Atmos, it down-converts the audio to Dolby 5.1 — even though both the TV itself and the connected soundbar could have easily handled the TrueHD/Atmos track.

Perplexed by Netflix

A TV displaying the Netflix app.

We recently discovered an extremely vexing situation for Netflix users hoping to enjoy Dolby Atmos sound. The Netflix app currently requires that playback devices be capable of decoding Dolby Atmos natively, instead of simply being able to pass through Dolby Atmos to an Atmos-capable soundbar or A/V receiver.

While several TVs meet this criterion, like 2018 or newer Sony Android TV models, 2017 or newer LG OLED TVs, 2019 or newer Toshiba TVs, and 2018 or newer Vizio TVs, only select streaming devices will work. So far, that’s a pretty limited list: Apple TV 4K, Nvidia Shield TV and Nvidia Shield TV Pro (2019), Amazon Fire TV Cube (first and second-gen), Fire TV Stick (third-gen), Fire TV Stick 4K Max, Chromecast Ultra, and Chromecast with Google TV.

Using the Netflix app on an Nvidia Shield TV (pre-2019) or select Roku and Amazon Fire TV devices — even though they can pass through Dolby Atmos — will still limit you to 5.1 surround sound.

There’s no real logic to Netflix’s insistence on Dolby Atmos decoding, as none of these devices can output audio without the help of a device with speakers, whether that’s a TV, soundbar, or A/V receiver.

Plus, Netflix makes the task of identifying which devices natively decode Dolby Atmos very difficult, because it does not maintain a master list of these devices. The only way to know if the Netflix app for a particular device supports Atmos is to search for it within Netflix’s help pages.


A group of HDMI ports on the back of a TV.

Unless you are satisfied with your TV’s internal speakers, HDMI is a requirement for Dolby Atmos. Whether your Dolby Atmos content is coming from a Blu-ray disc, a streaming box, or even from a built-in app on your TV, the only way to get that signal to your AV receiver or soundbar is via HDMI. Both Dolby TrueHD and Dolby Digital Plus contain more data than a digital optical connection (TOSlink) can handle.

If you want to transmit Dolby Atmos from your TV to your A/V receiver or soundbar, your TV must be equipped with at least HDMI ARC. As we mentioned above, HDMI ARC works with Dolby Atmos/Dolby Digital Plus, but if your TV is equipped with the newer HDMI eARC standard, it will also work with Dolby Atmos/Dolby TrueHD. There aren’t many Dolby Atmos/Dolby TrueHD sources yet, but you’ll be ready as they become available.

If you’re using an optical cable to connect your TV to your soundbar or your AV receiver, these signals will be converted into a simpler surround format, like Dolby Digital 5.1, before they get transmitted. The bottom line is that while the sound you hear will still be really good, it won’t be Atmos.

Do I need Dolby Atmos speakers?

Klipsch Reference Premiere Dolby Atmos Lifestyle 5 speaker.

Initially, Dolby Atmos at home required the use of “height” channel speakers (the “.2” or “.4” in the middle of the speaker configuration description), but that is no longer the case. In addition to the TV speaker-based Atmos available on some TVs, you can get Dolby Atmos soundbars, which include height channels.

However, there’s also something called “virtualized” Dolby Atmos, which can create a simulation of a 5.1.2 Dolby Atmos mix from as few as two front-facing left and right channels. How good is this virtualized effect? It varies based on the number of channels that are being virtualized and the quality of the speakers themselves. On a product like the Sonos Beam Gen 2, which virtualized height and surround sound channels, the effect is noticeable but mild.

It can, however, be awesome. Sennheiser’s superb Ambeo Soundbar possesses dedicated up-firing drivers for the height channels but uses its array of forward-facing drivers to virtualize the surround channels. It’s pricey, but it delivers a very convincing virtualized Atmos experience.

Though still not quite as good as a system with dedicated Atmos speakers, for many folks the simplicity of a single soundbar plus a subwoofer will be worth it.

How do I know if I’m getting Dolby Atmos?

Denon AVR-X1700H 8K A/V receiver.

Because Dolby Atmos systems will upmix any surround sound signals they get to use all of your speakers, it can sometimes be tricky to know if you’re getting true Dolby Atmos or upmixed 5.1 or 7.1 surround sound. From an audible point of view, if you’re getting Atmos, you should be able to detect sounds as they appear to move from one area of the room to another. Rainfall, bullet ricochets, and whizzing cars are all good candidates for this.

They won’t just move from front to back or side to side; they should also occasionally sound as though they’re coming from overhead, or somewhere above the screen.

Still not certain? The one surefire way to confirm Dolby Atmos is working is to check the information panel on the front of your A/V receiver or your soundbar (if it has one, or perhaps an on-screen display). It should display the kind of audio signal it’s currently working with. If the display doesn’t specifically say “Atmos” or “Dolby Atmos,” then the odds are that you’re not getting Atmos. Checking the display is likely easier than queuing up the right soundtrack for a rainfall or ricochet sound check.

Some Atmos soundbars, like the Sonos Arc, Bose Smart Soundbar 900, and LG SP9YA, will show you the audio signal within their respective mobile apps for iOS and Android.

One more thing …

We have one last troubleshooting trick up our sleeves for those of you who still can’t get Atmos to appear despite exhausting all the protocols mentioned above. TVs and streaming devices have different settings for their digital audio outputs. Most of the time, they’re set to “auto” by default, which is what you want.

But sometimes, they end up in PCM (Pulse Code Modulation) mode, for whatever reason. Perhaps you have troubleshot your device every way you know how and still can’t pick up Dolby Atmos. In that case, we recommend you navigate its settings to see if it’s in PCM mode. If it’s set to PCM, change it to Auto or Bitstream. Not all setups are compatible with Dolby Atmos, so if this doesn’t work either, you might have an incompatible system — for example, a Netflix configuration with a soundbar or receiver.

Achieving proper Dolby Atmos requires a bit of diligence and technical know-how on your part, but it’s totally worth it. The result is a clearer, richer sound that surpasses 5.1 or 7.1 surround. We have created the diagram above to provide you with the proper guidelines to ensure that your Atmos setup goes off without a hitch. Once you dial in your files, hardware, apps, and settings, you should be able to achieve impressive Dolby Atmos sound that’s worth all the effort.

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